Bob Moore Cadillac of Edmond

Be careful with trade and resale values! They offered me 30% less than the dealer directly across the street for my very low miles (<3000) rare configuration, basically new Cadillac Escalade ESV in this low 30% less than the dealer directly across the street for my very low miles (<3000) rare configuration, basically new Cadillac Escalade ESV in this low/no inventory environment. Then they were rude about it when I called them on it! Confirm your values before you go! More

I went in to buy a used Subaru from Bob Moore Cadillac. I know very well when I buy a used vehicle, more than likely it will need some repairs. Especially something of that age. Before I purchased the vehicl know very well when I buy a used vehicle, more than likely it will need some repairs. Especially something of that age. Before I purchased the vehicle I let the salesman, and manager, know I wanted a print out of the cars used car inspection showing what repairs were recommended when they inspected it. I repeatedly mentioned I was worried about head gasket failure because it is a common failure of these engines. I was informed that they would put a copy in the car for me. I also made sure I got in writing, signed, that if there was a head gasket issue, What I got looked like a typed up record of the oil change from Word. So I took the vehicle the very next day to have it inspected by a trusted mechanic. We found repairs like brakes, A/C leaks, lights out, and multiple little things. Common for a vehicle this old, I wasn't expecting a perfect vehicle. I even expected tires to need to be replaced. By the way, for those that don't already know, it is a safety issue if tires are beyond 6 years old as rubber degrades rather steadily in all but perfect conditions. What I did not expect was the tires that were on the vehicle were ten years old! That is extremely dangerous to drive on! It also explained the poor ride I had. The next thing I did not expect was a coolant leak from behind the front timing cover. After all, I asked for the inspection they did and got a record of the oil being changed. Where the coolant was leaking at indicates a water pump leak, or worse cylinder head gaskets leaking. So I went back to Bob Moore Cadillac, to let Clinton Stover the sales manager about what I had found. Again, I asked for the used car inspection report. By this time, I wasn't surprised the report never materialized but Mr. Stover, the "used car" sales manager, gave me his word at noon on July 7th that he would take it to Bob Moore Subaru. That they would check it over and see what is going on. He told me that he would have answers for me no later than that next evening. I never heard from Mr. Stover. So I went back to Cadillac after work on the 8th to try and get answers I was told that I would have. When I got there Mr. Stover was no where to be found. I still do not have answers. One thing I did finally get was the used car inspection. Someone else magically got it for me after the manager some how lacked the ability. The used car inspection clearly denotes tires in excess of 6 years (10 years old), a major coolant leak behind front cover, along with a massive oil leak. I bought this car with no financing from them at or above retail price listed at NADA and KBB. Them clearly knowing the tires were unsafe and the engine might have major problems. As of this morning, the 9th, I still have not heard from Mr. Stover. I will continue to provide updates as I learn more. More

Worst experience ever . Went to purchase a vehicle and asked to checkout bad radio and sales manager told me they would check it out and call me on Monday. I assured them that I wanted the vehicle . Did asked to checkout bad radio and sales manager told me they would check it out and call me on Monday. I assured them that I wanted the vehicle . Did not receive a call on Monday and texted the salesman Carson and he told me the used car market was fast moving and they had sold the vehicle. I believe the managers name was Adrean Second time I’ve had a bad experience with them . Never going back . Shop elsewhere Nothing worst than people lying to you More

Had a great car buying experience with my buddy Carson! I’d definitely suggest them you.. Pressure free sales is what I like and this was definitely a great experience I’d definitely suggest them you.. Pressure free sales is what I like and this was definitely a great experience More

Jonette was the key to making the sale. She is very professional and really gets to know her customers and their needs, wants and concerns. I cannot say enough good things about her. She knows how to c professional and really gets to know her customers and their needs, wants and concerns. I cannot say enough good things about her. She knows how to close the deal. I shopped at BMW, GMC, Ford, VW etc. Jonette was the only sales person that asked good questions, let me take my time and understand what I really wanted, a phenomenal vehicle for my wife. No one else even asked. Basically take it or leave it. Thank you Jonette! More

For the past 10 years, Bob Moore’s Service department has consistently performed and delivered at a high level for maintenance of my car. Thanks consistently performed and delivered at a high level for maintenance of my car. Thanks More

Always great service with BobMoore. Fast efficient and friendly. Clean environment. Diron always goes above for his customers and greats you with a smile. I will only use for service on my car . friendly. Clean environment. Diron always goes above for his customers and greats you with a smile. I will only use for service on my car . More

I tried to purchase a Cadillac Escalade. The salesman was helpful and nice. However, the management was not helpful. They were deceitful and was not hard to determine pricing was entirely over the average ma helpful and nice. However, the management was not helpful. They were deceitful and was not hard to determine pricing was entirely over the average market. They lied about the price of a vehicle from another dealership and tried to sell it for more than the other dealership website price. I ended up purchasing from Stillwater and recommend everyone looking a Cadillac to go to Wilson in Stillwater More

Bob Moore...no more. Repeat customer who will never go back I live an hour and a half from the dealership. I requested sales associate, Macy, do a walk around the used vehicle for dents, dings or scratches. I live an hour and a half from the dealership. I requested sales associate, Macy, do a walk around the used vehicle for dents, dings or scratches. She texted me a walk around video and stated twice the vehicle was in pristine condition. When I arrived at the dealership the first thing I saw was a dent in the hood. I wasted over 3 hours of driving because she wasn't honest. Macy had the nerve to text me after I left the dealership to say "Surely, that is not going to stop you from buying a used car." Deceitful, dishonest, unethical and unprofessional dealership. More

Bad all around We purchased a New Cadillac here in 2016, and have had nothing but problems since. The service department is Horrible. We took the car in within a yea We purchased a New Cadillac here in 2016, and have had nothing but problems since. The service department is Horrible. We took the car in within a year of buying it cause the head unit went bad, and were told they weren't surprised, as this was a Very common problem with our car. We took it another time due to a recall, and while it was in service, we asked them to go ahead and change the oil, since it was due a Week later, and they "forgot to change it" and had us pick up the car. When we realized their mistake, they told us to just bring it back again the next day. We had paid for the additional rim and tire coverage and when the sidewall of TWO of the tires blew out (on opposite sides of the car) with only 20k miles on it, we called the dealership. We were 30 minutes from the dealership and instead of them sending a vehicle to pick us up and having our car taken to the dealership, LIKE THEY WERE SUPPOSED TO, they gave us a phone # for a towing company. We waited 3 hours for the tow company and were told it would be $175. So, my husband called the dealership back to find out why we were receiving such bad service when we paid for the coverage, and they told him to DRIVE the car to the dealership in Norman if that was closer?? We live in Edmond and had out of state company coming to our house (who arrived at our house while we were sitting stranded.) My husband ended up driving the car himself, to the Edmond dealership. It was then we were told they made a mistake and should've come to get us and picked up the car themselves. SERIOUSLY? In addition, the receptionists/answering service for this dealership is the absolute worst. You will almost Never get in touch with the person you called for. You can expect to be transferred several times before being dumped into an empty mailbox, or get transferred to the Norman dealership, or be disconnected. It's the most frustrating thing to try to get someone from the dealership on the phone. The Manager I spoke with had Zero empathy, when I tried to voice our frustrations about the poor service. Not a single apology, not a single moment spent trying to reassure us he'd address the issues with the responsible parties. Nothing. We just bought Two cars this Saturday from another dealership in Edmond, and when we tried to call Bob Moore to cancel the additional packages we purchased from their finance department, we were put through the usual bad service loop. We left a message and no one called back by Monday. We called 4 times Monday morning before we could get on the phone with someone from Finance, who asked all the cancellation questions, but never sent the email for us to sign. We called again all afternoon, and finally, after speaking with the Manager AGAIN, we received the email, with the excuse that the dealership is busy selling cars 'cause it's the end of the year. Well, Bob Moore! You Could have sold TWO more to us, if you had better service. We (and our friends and family) will never buy from Bob Moore Cadillac again. More