Bob Moore Cadillac of Norman

Although I did not receive a reasonable return call from the finance man, I was impressed by how quick he worked and provided us with all the information I needed. I was also impressed by how Tony G continu the finance man, I was impressed by how quick he worked and provided us with all the information I needed. I was also impressed by how Tony G continued his service and friendliness after the sale was finalized. Colt or Colton ( I apologize if I am butchering the name) was quite friendly too and patient. Thank you! More

Best dealer and employees in the state of Oklahoma. I will come again. The sales personel was very friendly and knowledgeable. I thougt the dealership staff were approachable and tolerated all my questi will come again. The sales personel was very friendly and knowledgeable. I thougt the dealership staff were approachable and tolerated all my questions. More

I have bought many cars in the past and have had really good sales people and nice finance people in the past; however, I have to say the two that helped us at Bob Moore Cadillac in Norman are the best of good sales people and nice finance people in the past; however, I have to say the two that helped us at Bob Moore Cadillac in Norman are the best of the best. I have never written anything or posted on line before about any Dealer, but I had to let everyone know that both Eric Hypes (Sales) and Eric Poston (Finance) are tops in their field. They exceeded every expectation we had and went out of their way to help us; even the Sales Manager went out of his way to make sure we were happy. We had our pre-approval letter going in with a great interest rate. We found the Cadillac SRX we wanted and were ready to buy. Eric in finance stated he could get us a better deal and we were leery, but thought we would let him show us what he could do. He got us a deal at 2% lower interest than what we had…saving us money in the long run and on our monthly payments...Great Job! We got ready to go and our Sales Person Eric walked us through everything to familiarize us with our new SRX. It wasn't clean enough and he had them take it to the back and clean it before we left. We have never been treated so much like VIP's at any Dealer in our 30 years of car buying experience. This Dealer gets an A+! Tom and Karen New 2012 Cadillac SRX owners More

I was very pleased with Colt's professionalism and knowledge regarding the purchase and finance of the auto. I came pre-approved with my own financing. The vehicle I purchased had not been very well knowledge regarding the purchase and finance of the auto. I came pre-approved with my own financing. The vehicle I purchased had not been very well prepared as far as it being detailed. After getting the car home and thoroughly looking over it, I found that wax had not been totally removed, there was soap or some type of residue in the door jams and under the hood, the interior, especially the trim appears to have been wiped down with an unclean cloth. The left window tint was damaged prior to my leaving the lot by unknown person who removed the car sticker. I had the window tint repaired myself once I got back to my home in Fort Smith, AR. I have contacted the Sales Person on three occasions and received responses for which I am pleased. Other than my contacting the Sales Person there has been no follow up from that person. I have had to initiate the communications. He did order me a front license plate mount and I contacted him a week later to see if it had come in. He advised it had and that he would send it to me FED-X. I received it but found that it did not come with screws or rivets that are required for proper installation. The car sticker outlining its features and price was not given to me, I can only assume that it was destroyed when it was removed from the window and the tint damaged. I like the Dealership and drove round trip 400 miles to purchase the vehicle. More

When I bought my brand new Cadillac, it was a great experience; however, when I went in for my first service appointment, the contract agreement of a loaner car was not honored. I am Active Duty Milit experience; however, when I went in for my first service appointment, the contract agreement of a loaner car was not honored. I am Active Duty Military and by law, my driver's license is valid while I am Active Duty. There is no valid reason for myself to get a new driver's license. I was also able to buy the car w/this law honored as well as have full coverage insurance from USAA (USAA covers the loaner car as well). The manager of the Norman service department was rude and would not even let me finish my sentence. He did not care what I had to say and didn't even try to contact the insurance company to see if it was even allowed because this is a different situation then he is obviously used to. I called the GM two days in a row and didn't even receive a call back. I am not impressed and I am letting my all my military friends know that Bob Moore Cadillac is not a military friendly dealership. Not pleased! More

These men saved me last night! It was after hours and I got a flat, and after changing my flat, my spare went bad also. So I pulled into Bob Moore just to get off of the road. Two men came out of the servi got a flat, and after changing my flat, my spare went bad also. So I pulled into Bob Moore just to get off of the road. Two men came out of the service department to check on me, and they offered to fix my tire for me even though they were off work and I was a crying mess! It was the best customer service I have ever experienced and I am so grateful for being in the right place at the right time! Thank you so much for all of your help! More