Bob Moore Chrysler Dodge Jeep Ram

I have bought several new vehicles and I've never had a dealership be as friendly and professional as Bob Moore. I went in actually looking for a used 3/4 ton work truck, but much to my surprise I was quo dealership be as friendly and professional as Bob Moore. I went in actually looking for a used 3/4 ton work truck, but much to my surprise I was quoted such a great price on a new one I had to buy!! Thanks Bob Moore!! More

This experience was interesting because we never had to wait for a car. If it was not for Daniel and Brandon's paitence I would probably went some where else. When we were told that either saleman would ca wait for a car. If it was not for Daniel and Brandon's paitence I would probably went some where else. When we were told that either saleman would call they did with in 5 mins. of the time they told us. They are some of the best sales man we have ever worked with. I would send anyone to buy a car from them. More

I came in to check out a truck I seen online, it was everything it claimed to be. The negotiations were settled that night, or so I thought. I had already made a arrangements with the bank and neede everything it claimed to be. The negotiations were settled that night, or so I thought. I had already made a arrangements with the bank and needed a purchase agreement to finalize the deal. Due to the lateness of the hour we decided I would come back in the next day to pick up a purchase agreement. The next day I sat at the dealership waiting for a purchase request for 4 hours. In the 4 hours it was explained to me they didn't release purchase agreements. Then the manager who did the purchase did the agreements was "appraising a vehicle". It was decided I word come back the next day to pick up the agreement. Once I arrived the third day I finally received the agreement only to have the bank explain to me the purchase agreement because there numbers did not add up and there was misspelled words (wanted me to pay more then agreed and spelt make and model wrong). The bank called bob Moore to speak to a manager only to be put on hold, and eventually Hung up on. When the bank called back the receptionist explained "I knew I Hung up on you. No one came so I didn't know what else to do". While they talked to the receptionist the manager called me and told me the number we agreed on didn't include the "fees". If I would come back and use there finance dept he could drop the fees. On the fifth day my original salesman called and said I would have to come back in and use there financial dept because "they sale hundreds of cars a week and its too much for the management to write agreements for every sale. And that's what finance was for". On the sixth day the agreement was finally faxed and I went to pick up the truck. While at the dealership to pick up the vehicle it was demanded they run my credit and I speak to finance about getting a loan without explanation. When I asked it was told to me "I don't know why, its just policy. We run everyone's credit; do you want the vehicle or not". I decided to continue with process because I had me mind made up about the vehicle. The salesman said he would make sure there was gas in the car before I left(never had gas put in). After waiting 2 hours I finally spoke to finance. The financial advisor was very professional and took the time to answer all the questions I collected over the buying experience. He apologized for lack of customer service and timeliness of the deal. He advice me to share my story with management (I emailed them but never heard anything back). After finally getting my concerns off my chest I felt better. I could finally relax after staying on my toes for all week long.. after signing the last of my paper work he asked what the first thing I'm gonna after getting my truck. I answered, honestly remove every bob Moore sticker, decal, and plate holder.. I don't want anyone to know I gave my business to this establishment. He asked if there was anything he could do to change my mind.. at the time I couldn't think of anything. But now I have something , id ask him to share a quote he told me that night.. "The most precious thing to me is my integrity, and I won't compromise that.. I hope the folks at bob Moore remember there customers are people with jobs, family, and lives.. hard to enjoy life if It takes a week to seal a sale that coulda been in 2 hours. I won't be back, but hope the next guy who comes through atleast gets offered a cup of coffee. More

During our visit we were immediately greeted and placed through credit pre-approval. We sought to purchase a used vehicle for my husband, and left with a 2013 Chrysler 200. Daniel and Wataski worked tire through credit pre-approval. We sought to purchase a used vehicle for my husband, and left with a 2013 Chrysler 200. Daniel and Wataski worked tirelessly to get us into a vehicle that we could afford, without stretching our budget. They both worked to create an environment that was positive and soothing as we test drove several vehicles, and never once used high pressure sales to close the deal. Overall, we were very impressed with our experience and highly recommend these amazing sales persons to shop with. More

Sales personnel were knowlegable, very friendly, and courteous. No pressure, they gave my wife and I the "room" to discuss the options without being intrusive. The finance office was outstanding. We courteous. No pressure, they gave my wife and I the "room" to discuss the options without being intrusive. The finance office was outstanding. We truly enjoyed the experience and the price for the Avalon was excellent. Overall the experience was very professional and pleasant without being pushy! We will recommend your dealership to our friends. More

It was a excellent experience. The sales person and manager did a great job making sure I had the car I wanted at the best price. manager did a great job making sure I had the car I wanted at the best price. More

My husband and I initially traveled to Bob Moore to look at used vehicle we found on the internet. They were very helpful and allowed us to drive the vehicle home for the night to make sure it was what we at used vehicle we found on the internet. They were very helpful and allowed us to drive the vehicle home for the night to make sure it was what we wanted. We decided that maybe it wasn't the best vehicle for us at this time and took it back the next morning. After speaking to our Sales person Joe, he brought in the big guns... Mr. Wataski Franklin, the General Sales Manager. Mr. Franklin is the best!!! He listened to what I had t say about what we were looking for and our situation. Within no time we had several options for us to choose from, that was in the range we could afford. Scott Boyd was our Finance person and we worked very hard to get us the best rate possible. Very nice too. Buying a vehicle, new or used, always takes a good amount of time, but at Bob Moore someone was with us every step of the way. We were offered cold drinks and food and they have a nice waiting area. I am happy to say that we are proud owners of 2012 Chrysler 200S, thanks to Bob Moore. More

Robert Wagoner an d the staff went out of the way to be helpful and courteous and considerate of my physical limitations and in terms of customer service. I would recommend Bob Moore. helpful and courteous and considerate of my physical limitations and in terms of customer service. I would recommend Bob Moore. More

I had a great experience purchasing my new Jeep Wrangler Sahara 2 door. Love the vehicle, Doug was extremely helpful, very friendly and professional. Eric the finance manager explained everything so there Sahara 2 door. Love the vehicle, Doug was extremely helpful, very friendly and professional. Eric the finance manager explained everything so there was nothing left in a 'gray' area. Maybe I should have stuck out for a better trade in deal, but, all in all, a nice experience. I gave a 'great' rating because I felt the dealership deserves it. More