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Bob Moore Chrysler Dodge Jeep Ram - Service Center
Oklahoma City, OK
143 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Workmanship
Service Time
Service Communication
143 Reviews of Bob Moore Chrysler Dodge Jeep Ram - Service Center
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December 07, 2019
I made an appointment for 7 am to have an engine mount replaced, get quotes on tires, and have my tpms sensor checked. I was there until noon with virtually no communication unless I asked. They didn’t ev replaced, get quotes on tires, and have my tpms sensor checked. I was there until noon with virtually no communication unless I asked. They didn’t even quote me prices until 9:30. Terrible service. I will be not be going back More
by JonathanF
Employees Worked With
Alex carter
Helpful November 27, 2019
Arrived around 9am on a Wed with no appt. Fast Lane service for oil change and headlight lamp replacement. Excellent first time service, and friendly service for oil change and headlight lamp replacement. Excellent first time service, and friendly More
by DAN
Employees Worked With
Fast Lane service, Stephen Johnson
November 05, 2019
I love working with Aaron in the service department. I took the Jeep in for regular maintenance today and they were very fast and efficient took the Jeep in for regular maintenance today and they were very fast and efficient More
by Pamela
Employees Worked With
Aaron in service
October 25, 2019
Nice job and kept my vehicle clean. My Durango was in for an oil change. I was very pleased that the tech kept it clean inside and even checked the catch can. My Durango was in for an oil change. I was very pleased that the tech kept it clean inside and even checked the catch can. More
by Mopar Nut
Employees Worked With
Aaron Bouse, Tech #2496 - couldn't read the initials.
October 22, 2019
5 Star Service Awesome service. I love doing business with Bob Moore Dodge Chrysler Jeep dealership. I have brought my last 4 cars from there. Everyone is always po Awesome service. I love doing business with Bob Moore Dodge Chrysler Jeep dealership. I have brought my last 4 cars from there. Everyone is always polite, professional and friendly. Everyone from sales to service are very caring and will make sure you are as comfortable as possible. Thank you to everyone. More
by Excellence
Employees Worked With
Other Employees :
David Holder in service , Milagros Collins
May 23, 2018
Poor Service Arrived at the service department as soon as they opened (7a.m.) for the express lane oil change. Nothing express about it. Took an hour and a half Arrived at the service department as soon as they opened (7a.m.) for the express lane oil change. Nothing express about it. Took an hour and a half for an oil change. That is only because I asked they pull my truck down so I could leave, and then miraculously my truck was done in 15 minutes. They had about 12 bays (some still empty) and I was the 6th or so car.... Should not have taken that long. It is either false advertising or poor management, either way something needs to be fixed. I will not go back. On a positive note my service advisor was friendly and professional. More
by Andy123
Employees Worked With
Daniel Perkins (service advisor)
October 16, 2017
Always good service We've taken our vehicles to this dealership for years, Aaron in Service has always done a great job for us. He know us and goes out of his way to be We've taken our vehicles to this dealership for years, Aaron in Service has always done a great job for us. He know us and goes out of his way to be helpful every time! More
by Mopar Nut
Employees Worked With
Aaron Bouse
September 01, 2017
Always Exceptional Service! All of my vehicle service that I've had performed on my Jeep has been great. The service staff are thorough, efficient and helpful. I had a recall All of my vehicle service that I've had performed on my Jeep has been great. The service staff are thorough, efficient and helpful. I had a recall service performed last week and it was performed in less time than I had anticipated. David Holder and the entire service department are fantastic. More
by davidrb
Employees Worked With
David Holder
September 01, 2017
Trending down toward average I've enjoyed having my family's cars serviced by Bob Moore's Northwest Expressway center about eight years. There has been a significant number of per I've enjoyed having my family's cars serviced by Bob Moore's Northwest Expressway center about eight years. There has been a significant number of personnel changes at the service desk. Although the service team remains professional and responsive, it seems that the service affability has trended downward toward just average. I noticed this during the past two visits. Before, the service team took time and explained the various options available and took interest in helping consumers maintain their vehicles and at the same time stay conscious. My family probably will remain occasional customers, but we're now listening more to friends' recommendation for service centers that go "above average." More
by Daml
Employees Worked With
various
July 10, 2017
100% Satisfied. I wrote a review about the service Dept., a few weeks ago. After working with the Service Manager Jeff he was able to explain my situation to the Gene I wrote a review about the service Dept., a few weeks ago. After working with the Service Manager Jeff he was able to explain my situation to the General Manager who rectified the situation by agreeing to fix the Truck I purchased 4 weeks ago at no charge.. I am so elated at this point, Sometimes it just takes a little communication to resolve issues. Jimmy G went above an beyond what he had to do & he never told me he was going to bat for me, which is awesome! Jimmy C the General Manager was Awesome for listening and taking into consideration my unfortunate situation. I will continue to recommend BOB MOORE to friends and Family...There is nothing like Honesty & Integrity... Doing the right thing even when no one is looking. More
by Elipscomb1
Employees Worked With
Other Employees :
Kyle O Donley, Jeff G, Jimmy C, & Aaron is always nice & polite.
