Bob Moore Ford

I went to BOB MOORE on 04/02/2026 and purchased a 2018 ford explorer that was a trade in, after only a week the check engine light came on, I took the explorer back to Bob Moore two days later and I still ford explorer that was a trade in, after only a week the check engine light came on, I took the explorer back to Bob Moore two days later and I still do not have my car back after a month!!! this is horrible, this is the worst car buying experience of my life. Every time I ask about the car they say the end of the week, the end of the week comes and still not ready, now I have a tag that is due on a car that i haven't even drove for two weeks. And after all of this I still don't know if there will be any type of charge or honestly of i even want the car anymore. I was given a rental that i twice the size of the car I bought and it is taking all of my money on gas!!! I'm truly unhappy!!! More

Made an appt 2 weeks ago for 3/27/26. I arrive and am told the appointment is only to get in line, not to diagnose problem and that it would be an additional 48 hours not counting today, I arrive and am told the appointment is only to get in line, not to diagnose problem and that it would be an additional 48 hours not counting today, in other words tuesday of the following week. This needs to be mentioned when booking apps. I could have dropped it off on Monday and picked it up at the same time and not been without my truck over a 3 day weekend. Competing dealer is wrapping it up now, same day no appt. Do better when communicating with customers so we can plan accordingly. More

Excellent service by Kyle and Daniel. They sent out of their way to find the Bronco I was looking for. They sent out of their way to find the Bronco I was looking for. More

Everyone i dealt with at Bob Moore Ford in Okcy was very friendly. Robert Hooks, the salesman i bought my pickup was very knowledgeable and neither he or the sales manager tried to pressure me at all. I wil friendly. Robert Hooks, the salesman i bought my pickup was very knowledgeable and neither he or the sales manager tried to pressure me at all. I will recommend them to my friends. More

Bob Moore Ford shows zero concern for customers once the sale is complete. The managers and sales staff were completely unhelpful, and they refuse to stand behind the wrecked, unsafe truck they sold me. The sale is complete. The managers and sales staff were completely unhelpful, and they refuse to stand behind the wrecked, unsafe truck they sold me. They pushed the paperwork through before disclosing the accident, and now they won’t take responsibility for the vibration, shaking, and safety issues the truck has. Multiple dealers won’t even take it on trade because of the accident history. Buyer beware—inspect everything and make sure you are completely satisfied before signing anything, because they won’t help you afterward. More

Robert Hooks was our truck salesman and he is a pro that we highly recommend. Courteous, thorough, experienced, and efficient. We were able to purchase our truck in a quick and easy transaction. we highly recommend. Courteous, thorough, experienced, and efficient. We were able to purchase our truck in a quick and easy transaction. More

Dealership was clean, everyone was friendly. We worked with Carl and he was fantastic. He was willing to send us videos of the vehicle since we live a distance away, before we came to purchase i We worked with Carl and he was fantastic. He was willing to send us videos of the vehicle since we live a distance away, before we came to purchase it. More

Jeff Gann the Service Manager went above all my expectations when both a tech and a service advisor failed to communicate the service performed. Jeff Gann immediately rectified the situation and s expectations when both a tech and a service advisor failed to communicate the service performed. Jeff Gann immediately rectified the situation and spared no time or expense to perform the required maintenance. With his complete assurance, he took care of my travel needs, expedited my work and allowed me to relax during this crucial time. As soon as possible, my 2024 F450 Platinum Edition was returned to me far better than when I brought it in. I only trust Bob Moore on all maintenance and service for my very complex vehicle. I will continue to purchase all new Ford vehicles from Bob Moore in the future. Thank you for having such strong leadership in place. Your focus on customer service is an example for all dealers to follow. More

The Service Dept. Is super kind and friendly, but a two week turnaround time on a recall / fuel pump on a newer Ford under 50k Miles is ridiculous. Having a working ve Is super kind and friendly, but a two week turnaround time on a recall / fuel pump on a newer Ford under 50k Miles is ridiculous. Having a working vehicle is vital in this city, and not having one is costly at the best of times. For quick service or reliability, look elsewhere. More