I bought a 2017 f150 in July from them. I recently got heavy restrictions on my license due to vision loss so I no longer needed a new, full size truck. I went in the 2nd week of February to cancel my maintenance policy before I sold my vehicle. The finance representative would not give me a total for my return, did not input my correct mileage until I told him I wouldn't sign a form with wrong mileage, then just slid it to the side when I signed. The next day I asked for a copy of the cancellation for verification I went in to cancel. On March 13th I got rid of the truck so I called in to see if the warranty return had posted. The bank told me to call the warranty office to see how the funds would be returned. After calling the warranty office they informed me that in no time in the previous 30 days had Bob Moore Ford submitted my cancellation policy to them. After calling the dealership I was bounced around and forced to call back multiple times, I still haven't received a resolution. No one acknowledged and owned up to the mistake, no employee apologized for this wrongdoing, and I still do not know the status of the situation. Mark Rogers is the only person who has been somewhat helpful. However, he informed me two days ago I would be updated on the status of this issue and after asking multiple times, I still have not heard anything.
***Kenneth Thornhill was not involved in this. I was forced to select an employee and there isn't an option for anyone I dealt with.***