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Bob Moore Ford
Oklahoma City, OK
1,599 Reviews
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July 19, 2019
Oil Changed at Bob Moore Ford I was so pleased with the service and the way I was treated at the Bob Moore Service Department. Everyone was friendly, helpful, and professional. I w I was so pleased with the service and the way I was treated at the Bob Moore Service Department. Everyone was friendly, helpful, and professional. I was able to schedule my appointment on line, and at the same time request shuttle service. I have already recommended Bob Moore to a couple of people, and will continue to have mine and my husband’s vehicles serviced there. More
by JulesOK
Verified CustomerEmployees Worked With
Dusty Rose and the shuttle driver (I’m sorry, but I don’t remember his name.)
July 19, 2019
Lose the crappy attitude I think you could learn to lose the attitude you’re providing to customers and maybe think about your sentences before you speak them. We’ve gotten ou I think you could learn to lose the attitude you’re providing to customers and maybe think about your sentences before you speak them. We’ve gotten our truck serviced here twice and the first time was good. This second time will definitely be the reason we choose a different Ford dealership to get our truck serviced at. we dropped off the truck being told we wouldn’t pay the diagnostic fee, just to be told a few hours later that it would be charged. Push comes to shove, we’re told it’s a diagnostic/labor fee since our extended warranty company didn’t cover an additional hour of work. I spoke to Scott (who was very nice) about the diagnostic fee being waived since we were doing our repairs at the dealership. But despite being told by scott that it would be waived, our service advisor still tried to charge us for it. When we showed up to pick up the truck, his frustration was very obvious on his face that he wasn’t happy that i was pushing back on the “diagnostic” fee. so i’m assuming after a conversation with scott, he waived it. but didn’t think to acknowledge me after to say “i’m sorry for the confusion” or “we’re gonna go ahead and waive it”, he came back in, spoke to the girl who was taking our payment, and walked off. not another word to me. nothing. that kind of service right there is xxxx. we won’t be coming back, i can guarantee that. More
by tle
Employees Worked With
Dusty Rose, Scott Parrish
July 18, 2019
Job well done As always I received great service with outstanding customer service. The job was done on time with no surprises. Jeff an Scott always go above and b As always I received great service with outstanding customer service. The job was done on time with no surprises. Jeff an Scott always go above and beyond when it comes to making sure I’m taken care of. More
by Rondo71
Employees Worked With
Kyle Christian, Ben Hayes, Ian Farnham, Scott Parrish, Jeff Gann, Joe Baker
July 18, 2019
Service review Great service stop for routine oil change. Never had to wait on an update and the truck was ready on time. Will be back for my next service appointmen Great service stop for routine oil change. Never had to wait on an update and the truck was ready on time. Will be back for my next service appointment More
by dnorth1623
Employees Worked With
Jeff Gann
July 18, 2019
Thank you Bob Moore Ford! Great atmosphere, friendly staff and no pressure. Shelby went above and beyond to help me get the deal I wanted and was very patient with me. Great atmosphere, friendly staff and no pressure. Shelby went above and beyond to help me get the deal I wanted and was very patient with me. More
by SilverTransit
Employees Worked With
Shelby Pearson, Chad Woodward, Scott Parrish
July 18, 2019
It was good The service was great and I would like to come back, like for a oil change sometime in the future thank you. It was a great service The service was great and I would like to come back, like for a oil change sometime in the future thank you. It was a great service More
by Robbie01
Employees Worked With
Jeff Gann
July 18, 2019
Helped me find “the noise” Really appreciate the time they took to find and fix the irritating noise that my car was making. They also found a couple of other problems that wer Really appreciate the time they took to find and fix the irritating noise that my car was making. They also found a couple of other problems that were fixed while still under warranty. More
by Angie213
Employees Worked With
Chad Richardson
July 18, 2019
Nice place to take car. Something wrong with transmission. Chad told me his transmission guy was out. He suggested another Ford dealer. He was very nice. Explained to me Something wrong with transmission. Chad told me his transmission guy was out. He suggested another Ford dealer. He was very nice. Explained to me what I needed to tell them. More
by JSUE63
Employees Worked With
Chad Richardson
July 18, 2019
Audio Computer replacement Chard was fantastic at helping me find out what was wrong with my car. He also helped me determine if my warranty would cover the expense. He was very Chard was fantastic at helping me find out what was wrong with my car. He also helped me determine if my warranty would cover the expense. He was very friendly and helpful. More
by WON2KIDS
Employees Worked With
Chad Richardson
July 18, 2019
Service I have been bringing my vehicles here for at least 6-7 years. Always have a good experience. I am always treated with respect and treated fairly I have been bringing my vehicles here for at least 6-7 years. Always have a good experience. I am always treated with respect and treated fairly More
by Jasonou1
Employees Worked With
Jeff Gann
