Bob Moore Ford

Liars They promise stuff that they wont honor once the sale is complete. Management wont return your calls and corporate does not nothing to resolve. Do you They promise stuff that they wont honor once the sale is complete. Management wont return your calls and corporate does not nothing to resolve. Do yourself a favor, save your time and go to another of the many Ford dealerships for a decent or much better buying experience. More

Neglected and Ignored I bought a 2017 f150 in July from them. I recently got heavy restrictions on my license due to vision loss so I no longer needed a new, full size truc I bought a 2017 f150 in July from them. I recently got heavy restrictions on my license due to vision loss so I no longer needed a new, full size truck. I went in the 2nd week of February to cancel my maintenance policy before I sold my vehicle. The finance representative would not give me a total for my return, did not input my correct mileage until I told him I wouldn't sign a form with wrong mileage, then just slid it to the side when I signed. The next day I asked for a copy of the cancellation for verification I went in to cancel. On March 13th I got rid of the truck so I called in to see if the warranty return had posted. The bank told me to call the warranty office to see how the funds would be returned. After calling the warranty office they informed me that in no time in the previous 30 days had Bob Moore Ford submitted my cancellation policy to them. After calling the dealership I was bounced around and forced to call back multiple times, I still haven't received a resolution. No one acknowledged and owned up to the mistake, no employee apologized for this wrongdoing, and I still do not know the status of the situation. Mark Rogers is the only person who has been somewhat helpful. However, he informed me two days ago I would be updated on the status of this issue and after asking multiple times, I still have not heard anything. ***Kenneth Thornhill was not involved in this. I was forced to select an employee and there isn't an option for anyone I dealt with.*** More

Service check Took my wife's car in for a oil change. Service was done promptly and Matt, service personnel, was very attentive and gracious. Kept us updated a Took my wife's car in for a oil change. Service was done promptly and Matt, service personnel, was very attentive and gracious. Kept us updated and service was performed in about 40 mins. Always pleased with this dealership. More

Less than Desired Customer Service Went in on Monday night (11/6) to view 2008 Expedition. I was aware that the lady I previously spoke to would not be available. We were assisted by a Went in on Monday night (11/6) to view 2008 Expedition. I was aware that the lady I previously spoke to would not be available. We were assisted by a new car salesman who admitted he knew nothing about the vehicle but was very pleasant. Blake told me to take the vehicle home and come back next day to finish the deal. Great! Came back Tuesday night and completed application with John. Brought $1k cash to put down but advised them I could put $500 down. Due to a bank fee (that the dealership is to pay per a different dealership), Blake wanted to wait until Wednesday when he could speak to a lender and get the fee waived or reduced. I have yet to hear from anyone at Bob Moore Ford. I received an email Wednesday from CarGurus informing me that the 2008 Ford Expedition at Bob Moore had been reduced by $500! Great! I called to follow up and left a message for Blake. No return call. I called Thursday (11/9) and was advised that Blake was off on Thursdays so I left a message for Alexandra. Still no call back. Although I initially spoke with Alexandra but she wasn't in when I visited the dealership. I spoke to 4 different employees here and never received a follow up call from any of them. More