I made the last payment on my dream car, a 2013 FX-37 Infiniti with 127k miles in May 20 when the check engine light came on. I immediately called Reggie In the Service Dept, who said no emergency, bring the car in when you can. Four visits later my bill ranges between $4500 Head gasket to $17,000 entire engine. The car was misdiagnosed 3 times before the master mechanic looked at it. I’m told I did everything right. All maintenance was performed by Bob Moore Infiniti and up to date, car runs like a top....the car is just flawed. I intended to keep this car, and purchase a brand new Infiniti in a couple of years. However, after this, I won’t go near Infiniti. This is the worst experience of my life but I believe this would never have happened if Tommy Freeman III had been there. I would NEVER have had to bring my car back 3 times, receive 3 misdiagnosis AND CHARGES before getting to the bottom of the issue. He would never have told me we’re not charging you to look at the car a third time because the mechanic keeps misdiagnosing it. And I’m pretty certain he would never have told me there was an Infiniti dealership in Tulsa when I asked where else was I suppose to take my car if Infiniti couldn’t figure out what was wrong with it. Tommy always treated me with the utmost respect! A lost art! I can’t begin to express how sad this entire situation has made me except to let Infiniti know that after driving both a Nissan Stanza and Nissan Pathfinder for 250k and finally purchasing and driving my dream car for a fraction of that time, I must now find a new dream car because I WILL NOT DO BUSINESS WITH A BRAND/DEALERSHIP whose explanation is after 100k miles (car had 25k when I purchased), the vehicle has an unexplainable flaw.