Called today with intentions of buying a Q-50... the girl that answered never identified herself or what department she was in. When I inquired whether I was speaking to a car salesperson, she sarcastically answered "can I help you?" . . . at that point I wasn't sure (based on her question) as to if she could hear me -- so I asked her again. This time in an even more sarcastic tone, she repeated "can I help you? I then asked her if she could hear me clearly? ... she again replied, "can I help you? Now I could feel my blood boiling, because it's becoming clear to me that she is a disrespectful and unprofessional. I then tell her what about the vehicle I saw advertised (I didn't hang up or let her have a piece of my mind, because I really wanted the car), and ask her what the "out the door" price would be? After several uncomfortable seconds of silence, I ask her if she was still there? She says, "yeah, I'm here" then tells me that she'll have to ask her manager....more silence, so I ask her "when?" After more silence, she says he's busy now, he'll call you later. I tell her that I'm out of state, but I really want the car and will be waiting... again no answer and seconds of silence -- I felt like jumping through the phone and wringing her arrogant neck -- I again need to ask her if she's still there, and again she replies "Yeah, I'm here." I simply tell her again that I'll be waiting for his call and hang up.
Needless to say, NO ONE CALLED ME.
She never told me her name. After reading some negative reviews about this dealership, I found a few written by customers who must have contacted the same piece of garbage I spoke to... the answers and unprofessional treatment they received were similar, and God help this place if there's more than one of her.
Either the owner is dating her, or it's his daughter (who doesn't give a crap about the business)... if it's not that, then the owner doesn't monitor or train his employees.
In any case, they lost a sale.... I'm picking up my new Infiniti from Gwinnett Infiniti tomorrow. The owner can thank her.