Bob Moore Kia Northwest

In June 2019, purchased two vehicles on desperation trade in situation (we have 3 kids our family car had been totaled). Traded in my Chevy cruze for peanuts, purchased a 2016 Dodge Grand Caravan to replace in situation (we have 3 kids our family car had been totaled). Traded in my Chevy cruze for peanuts, purchased a 2016 Dodge Grand Caravan to replace our family car. This vehicle was an overall good deal. Where our troubles start is with my replacement of the Cruze. I found a 2008 Silverado, 4 door, with 155k miles. It was listed as 12k, and we got a good look and test drive. After seeing the passenger side of the vehicle (which was not pictured online at all), we negotiated down to 10,500. The passenger side has dents and scrapes all along the side (someone had tried to pry open both doors in an attempt to break in). This had compromised the locking mechanism on both doors. I'm fine with this as I just needed a point a to b truck that could also hold all of my family in the event of an issue with our family van. So budget vehicle and all is fair, right? WRONG. I drive it for a week and start having incredibly random issues with transmission and even simply starting the truck. After a few weeks of issues, I have to get the starter, battery and multiple fuses replaced. Runs me about $350 total. I call the dealer to complain and get the run around and no reparations (not that I thought I would). Now six months later, I get the low tire light on my right front. I get it aired up and stop by Discount Tire after work for a patch. They tell me they cant patch it because the core is exposed on the inside wall of the tire. THE ENTIRE CORE ALL THE WAY AROUND BOTH FRONT TIRES. I could not see this from the outside and had to reach my hand around to feel it to believe them. I have only driven the trick 1500 miles from June until now. So of course I'm upset, but I'm in an undrinkable truck and have to start by getting new tires on the spot. They attempt to get started, bit there is a locking mechanism on the wheels which of course I do not have the key for, so I can't get new tires without getting new wheels or pulling the key out of thin air. Now onto how the walls were on only on the inside. The tech tells me my suspension is likely bent. I have called JohnMoore and was told he could get with his manager in a few days. (While my truck is undriveable). Now I know what some of you are thinking. Check the tires, check the battery, etc. At no point during the buying process should I have to worry about the state of these things. (Especially suspension issues. How the heck could I discern that on my own?) These should be prerequisites for any car sale, and Bob Moore simply does not care to oblige. We are going in at 830 tomorrow morning in hope they will do the right thing and either get the wheel lock off or give me the wheels and tires to make this vehicle safe again. (Will they? Probably not!) Don't go here. It's a risk to your wallet and your wellbeing. I am not intending to blame John Moore for all my problems, but these issues had to have been documented during the 100-whatever point inspection. And the info was either no disclosed to him or not disclosed to me. Neither are how to do business. More

Very pleasant experience this morning. Staff was courteous and great amenities while I waited. Also gave a thorough explanation of services performed on vehicle. Overall I was very pleased courteous and great amenities while I waited. Also gave a thorough explanation of services performed on vehicle. Overall I was very pleased More

Very professional & friendly. Thoroughly checked everything. They found an issue that could have caused major problems. They were able to fix it the same day. everything. They found an issue that could have caused major problems. They were able to fix it the same day. More

Visiting visiting from Chicago and needed work done. Chris Myers and the service team helped me big time. Friendly staff and nice dealership,great job. Chris Myers and the service team helped me big time. Friendly staff and nice dealership,great job. More

2017 RAM 1500 Salesman was great and friendly. The whole experience was great. Josiah in financing was very helpful in answering my questions. Will highly recommend Salesman was great and friendly. The whole experience was great. Josiah in financing was very helpful in answering my questions. Will highly recommend you to others looking for a new or used vehicle. More

Great service. Was not pressured to buy and sales people were very helpful and nice. They have a great selection of new and used vehicles. service. Was not pressured to buy and sales people were very helpful and nice. They have a great selection of new and used vehicles. More