Bob Moore Kia Northwest

I am truly thankful for Levi, my new service advisor. I've been coming here for service since I purchased my K5 in 2022. I had an issue with a wireless charger years ago - and the previous service adviso I've been coming here for service since I purchased my K5 in 2022. I had an issue with a wireless charger years ago - and the previous service advisor I had let me know it was covered under my factory warranty - and that he had ordered the charger and it would come in soon. Months went by and I never received any update - so I reached out and was told that it was on back order... Fast forward another few months - called again - and was told he was still waiting on it to come in. I felt like I was bugging him, so I just decided to wait for the update.. A year or so has now passed.. and every time I called in - I expressed my frustration - and was told someone would get back to me with an update - that never happened. I had to take my vehicle in for a recall recently - and was connected with Levi. I spoke with Levi about my wireless charger issue and after approximately two years - Levi was the first person I worked / spoke with that actually called me back and gave me an update. The part was never ordered - and my factory warranty was expired at this point. Levi let me know he was going to try his best to get this resolved for me... He got back to me within a few hours and let me know he was able to connect with Mike - and they are going to get it taken care of. They had ordered the part which will now be here within a week after years of the run around. Customer Service truly goes a long way. If Levi wouldn't have stepped up, been communicative, and helped me - I would still be here waiting on a part that was never ordered. This would have been a one-star review, but Levi communicated with me, he was transparent, and he took care of my problem in a timely manner. Kudos to him, I truly appreciate his help. Also, Evan works in sales there, and he's pretty amazing at his job - so if you're looking for a new vehicle hit up Evan... and if you're looking for an amazing service advisor... hit up Levi. They both will have you covered!! More

Jeremy Lay was the sales rep that helped us find the Telluride that fit our needs and budget. He was a pleasure to work with and provided accurate information about our transaction. Our experience was Telluride that fit our needs and budget. He was a pleasure to work with and provided accurate information about our transaction. Our experience was very positive. More

They don’t care unless you have standing and even then I’ve heard them say terrible things about their customers buyers beware I’ve heard them say terrible things about their customers buyers beware More

Came in to look at a 2014 Ford F150 and had a great experience. Arthur Bowie was my sales rep and was nothing but genuine throughout the whole process. The team was very knowledgable and holds a high experience. Arthur Bowie was my sales rep and was nothing but genuine throughout the whole process. The team was very knowledgable and holds a high standard of how to treat their customers. I highly recommend Bob Moore Kia! More

I had a troublesome noise after my rear brake job. I took the car back to find the problem. The issue turned out to be my "front" rotors, etc. Jonathan looked at my repair history and didn't charge me I took the car back to find the problem. The issue turned out to be my "front" rotors, etc. Jonathan looked at my repair history and didn't charge me anything because I had also had a fairly recent front brake job. I really appreciate the good news! Being retired with limited income, I needed some good news. Thank you Jonathan. That's how you keep customers. More

Kim Smith treated my family member like a valued customer and I’m grateful to Mr Smith for that treatment. Mr. Smith’s professionalism and care will bring a return customer. Thank you Mr. Kim Smith and I’m grateful to Mr Smith for that treatment. Mr. Smith’s professionalism and care will bring a return customer. Thank you Mr. Kim Smith More

Bought a used vehicle from this dealership. They assured me they inspected it fully. Of course the warranty is an AS IS but I didn’t expect the Check Engine light to come on the morning we brou They assured me they inspected it fully. Of course the warranty is an AS IS but I didn’t expect the Check Engine light to come on the morning we brought it home. When I brought it to our salesman, Richard’s attention, he acted like I was a complete bother for asking. Finance department is super pushy too. Sales manager acted like he was our best friend while on site but wasn’t willing to help us on our issue. The ol bait and switch. More

I took my KIA to Bob Moore KIA on NW Expressway for an Air Bag Sensor diagnostic check for the exact cause of Air Bag Warning Light. Took a little while but the Service Center customer waiting area was by Air Bag Sensor diagnostic check for the exact cause of Air Bag Warning Light. Took a little while but the Service Center customer waiting area was by all means a 5 Star area. Service center has a Play Area with toys for children, a fully automatic Coffee / Cappuccino machine which is Free, Free Charging Station for just about every kind of phone and a very comfortable seating area with 1st class seating. I was initially told that the diagnostics Check might not be covered if warranty item was not the cause of air bag issue, Luckly it was the problem resulting in no cost to me. Service Center Technicians also repaired two Recall defective items. Our Service Consultant, Nathan Powers went out of his way to make sure Wife & I was continually kept up-to-date status of repairs and estimated completion. Overall, there is no other Automobile Dealer like Bob Moore, very courteous and not one Sales Rep tried to show or sell us a new car after informing them we were here for repairs not to buy anything. Bob Moore KIA is The Best, Period. More

Larry went above and beyond to help me find a car within my budget and I couldn’t be more grateful for him. He’s the whole reason I will be recommending Bob Moore Kia to all my friends and family. Thank you my budget and I couldn’t be more grateful for him. He’s the whole reason I will be recommending Bob Moore Kia to all my friends and family. Thank you Larry for such an easy seamless experience. More

I was OVER car shopping by the time I inquired about a new Soul at Bob Moore Kia. I’d been to six other dealerships and was short-tempered but ready to buy immediately from whomever finally stopped fudgin new Soul at Bob Moore Kia. I’d been to six other dealerships and was short-tempered but ready to buy immediately from whomever finally stopped fudging numbers and playing games. Darien was the first friendly voice to respond to my inquiry. She remained friendly and helpful, even as I impatiently told her I just wanted to know what the actual price out the door was on a minimally-equipped Kia Soul. We chatted briefly about my needs. The only thing I couldn’t live without that the base model lacked was heated seats, so I also asked about having seat heaters installed. Timeline was one issue discussed, as they had more inventory coming in that would meet my needs if I didn’t need the car immediately. I had some wiggle room on timing, so Darien put sales manager Don Hill on the line with me. Don talked to me about what I needed, what I wanted, and any preferences that would be added bonuses. I detailed my dealmakers and breakers and told him was willing to wait for the right car at the right price. He had a 2024 Soul EX (top trim package) already on the lot. It was my favourite of the available colours (Neptune Blue, I’d seen very few even in ads and hadn’t seen one in person), exceeded my needs and wants, and was just gorgeous. But out of my price range. Don asked what was wrong with that one.and I told him it was beyond perfect…except for the price! I kinda laughed him off, thinking he was doing that salesman upwelling thing. I couldn’t get other dealerships to sell me a base model for the advertised MSRP of $21,670, so I didn’t even want to know the real price on the EX with an MSRP of almost $27k! Then Don quoted me an all-in number on the phone for that gorgeous blue EX. I didn’t really believe him. It was under MSRP and getting very close to what I thought I’d end up paying for a base model with seat heaters installed at another dealership. I adored the colour. And I loved the extras the EX had, things I really wanted but would sacrifice for price. It was more than I’d hoped to spend, but it was the first car I’d actually loved. It was the Soul I’d design if I could order it. I told Don (reminding myself not to get my hopes up) that if he’d honour that price and get to a certain number on trade for my car, I was coming in immediately to sign paperwork. Less than an hour later, Darien greeted me immediately at the door and was a lovely hostess as I waded through the buying process. Don was friendly and a man of his word, honouring the nearly unbelievable figure he quoted me *without further discussion* and getting me what I needed on my complicated trade-in. Hands shaken and deal made, I was off to finance. Robert Ali worked with me tirelessly to get to a final package and financing I could live with (my credit is complicated by living abroad for 9 years, no car note or large loan in the US in over a decade). And Robert and Darien have continued to be warm and happily available as I go back to them with questions. I was somewhat defensive and ready to be mislead throughout this process, probably short or snappish at times when I didn’t understand something and worried the game playing was about to start. My prior experiences made me gun shy and quick to become adversarial. Darien, Don, and Robert sold me a good car (did a lot of research before deciding on a new Soul) at a great price and have been honest and transparent throughout. Even when I was quick to question things and distrustful. Thank you, Bob Moore Team! I’ll be back for service on my fancy new blue car. And I hope the service team are as excellent as you’ve been. More