Bob Moore Kia Northwest

Actually switched cars on me Told them in finance office three times they are selling me a different car than I drove and picked out. They denied it until I pulled up the vin numb Told them in finance office three times they are selling me a different car than I drove and picked out. They denied it until I pulled up the vin number on my phone while I was being delivered the vehicle. Less than a year later, and I’m having some issues with radio and headlights that service won’t stand behind. Terrible place to buy a car. More

Dealership does not honor their advertising I was looking on line for a new Kia the MSRP price was 26.515 then it said sale 23.000 when I went in I was told that is how they put it on line due t I was looking on line for a new Kia the MSRP price was 26.515 then it said sale 23.000 when I went in I was told that is how they put it on line due to competition then you had to be numerous qualification to get the 3,515 off, I was also told you had to go through Kia finance, I did they chose the bank i still did not get the sale price, in total they gave me 50.00 off. Not a honorable dealership. General manager offered me 500.00 to make it better. I declined. It was a insult More

EXCELLENT General Manager, George Miller and Finance Manager, Willie Bones...I cannot thank you both enough for going way above and beyond to make an extremely General Manager, George Miller and Finance Manager, Willie Bones...I cannot thank you both enough for going way above and beyond to make an extremely unhappy customer one of your greatest cheerleaders. It means more than you know. Sales...Keegan Murphy and Tony Cornelius I appreciate your patience and kind words in my car buying process as well. THANK YOU ALL!! More

Awesome The service at bob Moore was excellent I love the two 2015 kia optima I got and couldn't be happier and reccomebd T.C. As a car salesman because he is The service at bob Moore was excellent I love the two 2015 kia optima I got and couldn't be happier and reccomebd T.C. As a car salesman because he is the best thing since popcorn. More

They actually listen! This dealer and salesman (Chase) actually listened to what we wanted and worked hard to meet our requests. Chase was knowledgable and helpful. Best ex This dealer and salesman (Chase) actually listened to what we wanted and worked hard to meet our requests. Chase was knowledgable and helpful. Best experience we have ever had buying a car. Thank you! More

Nobody takes responsibility for this dealerships mistake. I purchased a Kia Soul 2 yrs ago at the Bob Moore Kia dealership in Edmond, which is now Kyle Hill Kia. When I bought my car I had to make several tri I purchased a Kia Soul 2 yrs ago at the Bob Moore Kia dealership in Edmond, which is now Kyle Hill Kia. When I bought my car I had to make several trips to sign or resign paperwork that was not done correctly or at all. At one point they redid my whole contract and again I had to make another trip to sign. Well, apparently when my paperwork was redone they left something out. I had purchased the wheel and tire package which allows you to have full coverage on both. Back in April of 2015 I went to have my rims redone with no issues, no problem. Same day service. Well, it was time to have it done again almost a year later so I tool it to what is now Kyle Hill because the Bob Moore on nw hi way is not real convenient especially when you have to leave your car for a couple of days, just to get the rims done. It was the same in Edmond but easier to do. I dropped my car on a Monday expecting to pick it up the next day. Finally after 5 days I get a call saying my wheels are done and they then decide I do not have the wheel and tire coverage, even tho they could see I had it done previously. Although most of my paperwork was in transit to Bob Moore, NW Expressway. Well it all came down to my word against theirs because some how that coverage got left off the 2nd time I had to go in to resign paperwork. It didn't matter that it showed I had it done before with no expense to me. No one ever told me I did not have the coverage. But why was it paid for last year?? All I heard was, if you would have brought it here, Bob Moore, NW Expressway we could cover it for you. I'm sorry, is it still not Bob Moore????? Are you not fixing to have my paperwork??? I ended up having to pay $200.00 for something I would have never had done if I knew there was yet another screw up in my paperwork. This was very upsetting to me and even more upsetting that no one was willing to make it right. This is my 4th Kia, the last 2 purchased from Bob Moore. I'm still in shock that they had no desire to make it right when the proof was in the paperwork. They did not care that their mistake was costing me $200. I will never deal with them again. Poor customer service More

Won't pay off trade Traded my truck in and dealer still hasn't paid my truck off. Asked what's taking so long to pay my truck off and was told to make the payment on a tr Traded my truck in and dealer still hasn't paid my truck off. Asked what's taking so long to pay my truck off and was told to make the payment on a truck I don't own. Now I have to buy a tag, make a payment on a truck I don't have anymore and deal with collection calls about my old truck More