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Bob Penkhus Mazda at Powers

Colorado Springs, CO

Overview
Employees
Reviews
Vehicles
4.4
1,198 Reviews
The Penkhus Motor Company that you see today had its humble beginning back in 1951 when Robert N. Penkhus moved his young family from Ames, Iowa, and opened a small used car operation in Colorado Springs. New cars were added to the operation on Pikes Peak Avenue in 1957 when the Company became one of the ten dealers in the United States to obtain a Volvo Franchise. In 1972 the Volvo Franchise was moved to a fledgling area of Colorado Springs called Motor City.
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7455 Test Drive

Colorado Springs, CO

80923

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Showing 1,198 reviews

June 11, 2023

It got really old arguing about add ons that I didn't want to buy. More

by MASON.PFEIFFER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Day Tuck
3.0
This rating includes all reviews, with more weight given to recent reviews.
Troy McNulty
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2023 -

Bob Penkhus Mazda at Powers responded

Dear Mason, Thank you for taking the time to provide us with your valued review. We regard our customers highly and truly appreciate your evaluations. On behalf of the Sales Team here at Bob Penkhus Powers, I sincerely apologize that you had a less-than-excellent experience. We have high standards for ourselves and are truly sorry to hear that that standard was not met during your time at Bob Penkhus. Your business is important to us, and we’d like to regain your trust. If you are open to discussing this issue in further detail, please contact me at your earliest convenience. I can be reached at 719-785-9666. Again, we apologize that our service did not satisfy your expectations. I look forward to speaking with you and working towards a resolution. Thank you for being our customer and for your valuable time. I hope to hear from you soon. Respectfully, William Chavez Sales Manager 719-785-9666

June 09, 2023

I’ve used this dealership a few times haven’t had any issues. The last time I was there I had been informed, I had a nail in my tire and I would have to replace at least two tires. I had asked if they co More

by Mmacd19.mm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Franco Leonard
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2023 -

Bob Penkhus Mazda at Powers responded

Dear ###, Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Powers we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Keith Youngers Service Manager 719-785-9615

June 09, 2023

Service always does a great job. I will continue to bring my vehicle in for anything that needs to be done. More

by C_DARCHE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2023 -

Bob Penkhus Mazda at Powers responded

We're so thankful for your business! We're glad that you have had a great experience with our service team.

June 07, 2023

Always professional and very prompt. This is my 3rd or 4th visit for schedule maintenance. Always good prices! More

by mazdaowner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : there is another gentleman, sorry forgot his name
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Jun 07, 2023 -

Bob Penkhus Mazda at Powers responded

Thank you for giving us the opportunity to perform maintenance service on your Mazda. We appreciate you!

June 07, 2023

I had a really good experience find my new car! Everyone was friendly and answered all of my questions. More

by JDARTHENAY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Troy McNulty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zackaree Cooper
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Jun 07, 2023 -

Bob Penkhus Mazda at Powers responded

Thank you so much for shopping with us! Enjoy your new Mazda!

June 07, 2023

Great staff that made me feel comfortable and didn't pressure repairs. Went in for a oil change and left with a oil change. More

by VANBUSKIRKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2023 -

Bob Penkhus Mazda at Powers responded

Thank you for trusting us with your Mazda! We appreciate the business!

June 07, 2023

Great service. Very professional. Franco was great! They do all the work on our Mazdas. More

by KENGIN0GRICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2023 -

Bob Penkhus Mazda at Powers responded

Thank you for the 5-star review!

June 02, 2023

I waited 3 hrs for a simple oil change, I can’t wrap my head around that. More

by ART0LAWALTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Franco Leonard
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2023 -

Bob Penkhus Mazda at Powers responded

Dear ###, Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Powers we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Keith Youngers Service Manager 719-785-9615

June 01, 2023

I brought my car in for an oil change and to figure out why my transmission was causing my car to shift so hard on a Friday morning. The communication while the service center had my car was absolutely ter More

by EAPEREZ0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Franco Leonard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2023 -

Bob Penkhus Mazda at Powers responded

Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Powers we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Keith Youngers Service Manager 719-785-9615

June 01, 2023

I have to say this has been one of the best car buying experiences I’ve ever had. I couldn’t recommend Michael more. Very personable, knowledgeable and professional. I love my vehicle and will be returnin More

by Julieth
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Acuna
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Jun 03, 2023 -

Bob Penkhus Mazda at Powers responded

We are elated to hear you had such a wonderful car buying experience with us! Thank you for trusting us, and we hope you enjoy your new Mazda for a long time!

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