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Bob Penkhus Mazda at Powers

Colorado Springs, CO

Overview
Employees
Reviews
Vehicles
4.4
1,198 Reviews
The Penkhus Motor Company that you see today had its humble beginning back in 1951 when Robert N. Penkhus moved his young family from Ames, Iowa, and opened a small used car operation in Colorado Springs. New cars were added to the operation on Pikes Peak Avenue in 1957 when the Company became one of the ten dealers in the United States to obtain a Volvo Franchise. In 1972 the Volvo Franchise was moved to a fledgling area of Colorado Springs called Motor City.
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7455 Test Drive

Colorado Springs, CO

80923

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Showing 1,198 reviews

November 14, 2023

Do away with the extra 3% for using credit cards. That's part of doing business in today's society and the burden should fall on the business itself not the customer. Don't be so greedy. More

by PC0MRADE007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2023 -

Bob Penkhus Mazda at Powers responded

Thank you for coming to see us for your car needs. We are help we could help. We appreciate your feedback, and we will be sure to pass it along to our management team.

November 14, 2023

Amazing service and customer service. They are always so kind and do a great job listening to my requests and being respectful More

by T.BOURQUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Seth Confer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2023 -

Bob Penkhus Mazda at Powers responded

Thank you so much for the five-star review! We appreciate you!

November 13, 2023

The deal was ok. Matthew was the salesman. Upon taking the car over I noticed that the window washer fluid was low, he simply said to take it to the service center an More

by Justme.rc91
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Wahl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Hampton
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Nov 13, 2023 -

Bob Penkhus Mazda at Powers responded

Thank you for taking the time to provide us with your valued review. We regard our customers highly and truly appreciate your evaluations. On behalf of the Sales Team here at Bob Penkhus Powers, I sincerely apologize that you had a less-than-excellent experience. We have high standards for ourselves and are truly sorry to hear that that standard was not met during your time at Bob Penkhus. Your business is important to us, and we’d like to regain your trust. If you are open to discussing this issue in further detail, please contact me at your earliest convenience. I can be reached at 719-785-9666. Again, we apologize that our service did not satisfy your expectations. I look forward to speaking with you and working towards a resolution. Thank you for being our customer and for your valuable time. I hope to hear from you soon. Respectfully, William Chavez Sales Manager 719-785-9666

November 11, 2023

Always get good service. Hope they can fix the heater this time, before winter sets in. More

by Danlor2000
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2023 -

Bob Penkhus Mazda at Powers responded

Thank you for leaving a review! We appreciate you.

November 11, 2023

Darren Keller was very kind and helpful. I felt like I built a great rapport with him over there telephone and that continued when I met him in person. I'm very happy with my service. Thank More

by 74karmenghia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2023 -

Bob Penkhus Mazda at Powers responded

We're so happy to hear that you enjoyed your phone call and visit with Darren. Thank you for the five-star review, and we hope to see you again soon.

November 09, 2023

They were friendly and very informative information they were able to help me make a good decision More

by SAN.MON.KEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 10, 2023 -

Bob Penkhus Mazda at Powers responded

Thank you for trusting us with your Mazda! We're elated to hear you had such a positive experience. We hope to see you again in the future.

November 06, 2023

I have purchased a few vehicles from here and just say I am always pleased. Franco has been amazing with the process of getting my windshield replaced, great communication and very friendly! More

by Falcon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2023 -

Bob Penkhus Mazda at Powers responded

Thank you for consistently trusting us with your car purchases and your recent windshield replacement. We are elated to hear you had a great visit with Franco! Please reach out if we can help you in the future!

November 06, 2023

I went 2 times to get the tires [per the service team ask] and then I was told to get an appointment to get the tires installed. More

by MIGUELARRIETA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2023 -

Bob Penkhus Mazda at Powers responded

Dear Miguel, Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Powers we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Keith Youngers Service Manager 719-785-9615

November 03, 2023

Love Him! He was great to work with! Definitely will use him again! Thank you! More

by BORNGHOST
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Troy McNulty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Callahan
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Nov 03, 2023 -

Bob Penkhus Mazda at Powers responded

Thank you so much for the five-star review! We're so glad to hear you had a great shopping experience with Troy and Alex!

November 02, 2023

They have always taken care of us when we needed it. Will look to the for our next car. More

by MRLKM
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 03, 2023 -

Bob Penkhus Mazda at Powers responded

We appreciate the kind words, and it's our honor to serve you! We look forward to serving you again in the future!

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