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Bob Penkhus Mazda at Powers
Colorado Springs, CO
1,199 Reviews
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1,199 Reviews of Bob Penkhus Mazda at Powers
May 26, 2017
You'll Never Stop Smiling with Rob From the minute Rob (Hoff) walked toward us on the lot I could tell this experience was going to be fun. My husband and I had been searching for a few From the minute Rob (Hoff) walked toward us on the lot I could tell this experience was going to be fun. My husband and I had been searching for a few months for a small crossover and doing research meant visiting lots and looking at cars in person. Now I hate pushy sales people, but I hate customers that waste time as well so before I realized it, I was apologizing to Rob saying I didn't want to waste his time since we were still looking. He looked me dead in the face, shook my hand and said, "Why are you sorry? I'm here to educate you on all things Mazda, not push something on you that you don't want or need. In fact, I want you to do your research, do ALL the research. And when you realize Mazda is the way to go, I'll be here for you." My husband and I laughed (nice sales pitch, bro), but it altered the rest of our experience. We could now ask all the questions, ad noisome, and test drive, without feeling pressured. Rob kept us laughing (seriously my cheeks hurt) and got to know us and our needs, and teach us about the Mazda CX-5 and how it might be a good fit. Well, we did another few weeks of test drives and comparisons to Toyota, Subaru and others, and ended up torn between the Subaru Forester and the Mazda CX-5. We were honest with Rob and told him we were still torn, and he offered for us to take the CX-5 from our test drive home on an extended test drive. If you've never done this, DO THIS. It seriously changes everything when you can drive your day-to-day tasks in a test and see how it performs. We even took Rob up on his offer (although I'm sorry we didn't take him with us because it would have been hysterical) and drove the CX-5 to the Subaru dealer in town. We did a direct comparison and made our choice. Unfortunately the color of CX-5 we wanted wasn't in stock just yet so Rob let us know not to worry but he'd work on it. Wouldn't you know the exact model, trim and color CX-5 was sitting in the spot where we picked up our extended test drive vehicle when we came to bring it back. Remember that whole "And when you realize Mazda is the way to go, I'll be here for you...", well guess who came out grinning ear to ear and giggling. I was jokingly mad that he was so cocky in the beginning, but the guy has every right to be. From styling, pricing, features and care, Mazda is just that little notch above the competitors. Add to that the amazing service from Rob, and the awesome finance guy Ben, who walked us through all of our options, and the entire experience was a pleasure. Now we're the ones grinning ear to ear. More
by Jess Moore
Employees Worked With
Rob Hoff, Ben Wald
May 23, 2017
Used car purchase Top notch salesman Rob Hoff helped us fine the perfect car for our son. Very helfull and great service from all the staff at the Penkhus dealership! Top notch salesman Rob Hoff helped us fine the perfect car for our son. Very helfull and great service from all the staff at the Penkhus dealership! More
by Ruco1516
Employees Worked With
Rob Hoff
May 22, 2017
Great customer service, i love my new car They have the best customer service out of any other dealership I have been to. I searched all day for a car and walked out of every place except this They have the best customer service out of any other dealership I have been to. I searched all day for a car and walked out of every place except this one because they don't beat around the bush and they don't try to "scam" their customers. Robert Hoff was the one who helped me all the way through, and did everything in his power to make sure I left happy and satisfied. I love my new car! from here on out, I won't go to any other dealership. Please save yourself trips and just go to Bob penkhus Mazda first. You'll be glad you did, it's true what they say, "nobody buys just one" More
by Allison
Employees Worked With
Robert hoff
April 08, 2017
Best car buying experience went into the dealership looking for a used WRX I had located online. Adrienne was very friendly, helpful and I didn't feel pressured by her to buy th went into the dealership looking for a used WRX I had located online. Adrienne was very friendly, helpful and I didn't feel pressured by her to buy the car on the spot. At one point I left to look at another vehicle at a different dealership and that salesperson made me feel like a prisoner. I left there as soon as I could to return to Adrienne and the Bob Penkhus team to purchase their vehicle. The vehicle had some paint issues, but the dealership agreed to apply touch up paint to fix the issues. After the purchase is where Adrienne and the Bob Penkhus team really shined. Within a few days of the purchase, I began to have serious issues with the clutch. Used vehicles are purchased as is and they no longer had any responsibility to me or the vehicle. They could have told me to pound sand, but instead they went ahead and paid for the vehicle to be towed. They had the vehicle for several days while they diagnosed and repaired the clutch and I never received a bill for any of it. I had simply reached out to Adrienne to get warranty information and instead received the best customer service I've ever received from any car dealership in the past. Adrienne has earned a customer for life and I recommend her and this Bob Penkhus location to anyone looking for a new/used car! More
by Clint Ford
Employees Worked With
Adrienne
March 08, 2017
This was the best car buying experience. If you get the chance ask for Julio Jaramillo he was my sales person. It never felt like I was being pressured. He made me feel like I was a family me If you get the chance ask for Julio Jaramillo he was my sales person. It never felt like I was being pressured. He made me feel like I was a family member or close friend. The whole process was smooth. I just love my new Mazda CX-5.😊 More
by HappyRN
Employees Worked With
Julio Jaramillo,John Day
March 02, 2017
Used car purchase Got me max value for price compared to other dealers in town. The buying process was really smooth and hassle free. I got all the help I needed Got me max value for price compared to other dealers in town. The buying process was really smooth and hassle free. I got all the help I needed More
by Akash
Employees Worked With
David Cotton
December 17, 2016
Outstanding servive Best car dealership in Colorado Springs. i feel like family at the dealership. nice and very professional staff, no hidden agenda. we conduct the tra Best car dealership in Colorado Springs. i feel like family at the dealership. nice and very professional staff, no hidden agenda. we conduct the trade in look up together, they pay me the value of my SUV regardless of the rear wheel drive More
by mathew o davies
Employees Worked With
sale manager
November 17, 2016
Great experience Our salesman was David Johnson. We was friendly, easy to work with, and low pressure. We weren't strong armed into buying extra warranties and such Our salesman was David Johnson. We was friendly, easy to work with, and low pressure. We weren't strong armed into buying extra warranties and such which was appreciated. We would recommend him to our friends and family. More
by Cb356
Employees Worked With
David Johnson
November 14, 2016
Professional and quick Just took my new car in for new car follow up and 'Step 3'. Service Center took my car on time and returned within time promised. Staff was very court Just took my new car in for new car follow up and 'Step 3'. Service Center took my car on time and returned within time promised. Staff was very courteous and overall very professional. Thanks! More
by Michael S
Employees Worked With
Do not recall specific name
August 15, 2016
Great Experience and Easy Transaction David was helpful in finding me a car after a hailstorm totaled my old car. He was communicative and made sure the process went fast and smoothly. Ben David was helpful in finding me a car after a hailstorm totaled my old car. He was communicative and made sure the process went fast and smoothly. Ben in financing was also speedy, and he presented me with addon options, explaining everything objectively. I felt no pressure from either of them. Will do business with them again! More
by Kevin Bond
Employees Worked With
David Johnson, Ben at Financing
