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Bob Penkhus Volkswagen
Colorado Springs, CO
3,366 Reviews
Bob Penkhus Volkswagen is the trusted, family-owned Volkswagen dealership serving Colorado Springs, Denver, Pueblo, and surrounding areas for over 74 years.
We feature an extensive selection of new Volkswagen SUVs and cars, with a focus on our innovative fully electric models and performance hatchbacks. Explore our high-quality pre-owned and Certified Pre-Owned VW inventory. Our factory-trained technicians provide comprehensive maintenance, repairs, and genuine VW parts in our state-of-the-art service center. Count on our commitment to carefree shopping for a transparent, seamless car-buying experience and dedicated, expert service for the life of your vehicle
The combination of a quality product and a reputation for excellent customer service assured continued growth, including the addition of a Mazda franchise, in October 1972, at the Pikes Peak Avenue location. In 1975, Mazda joined Volvo in Motor City to increase productivity and to better serve our customers.
Mr. Penkhus' son, Robert A. Penkhus ("Bob"), was a "permanent fixture" around the dealership from an early age, so it was natural that he would join his father in the business upon his graduation from the University of Denver. Bob Penkhus gradually assumed responsibility for all aspects of dealership operations and in 1977, became President of Penkhus Motor Company. Mr. Penkhus' concerns for his customers and employees, coupled with his enthusiasm for our products, have resulted in continued success and growth. Development of a new car display area along Interstate 25 in 1987 was followed one year later by a major service and parts expansion project in which we added fourteen mechanical and detail service stalls, doubled the parts area, and built an enclosed customer service area. In the spring of 1999 our growth continued with the opening of our second Select Certified location and a Domestic and Import Service Center on Austin Bluffs Parkway.
With the growth of Colorado Springs, Penkhus Motor Company wanted to ensure that it was meeting customer needs. In 2004 Penkhus Motor Company remodeled its Motor City location including constructing a new showroom and making other improvements at the Motor City location. In 2006 Penkhus Motor Company constructed a new facility at Woodman and Powers, which is the Bob Penkhus Mazda at Powers store.
In 2009 Penkhus Motor Company acquired a Volkswagen franchise and opened the Volkswagen franchise at the Motor City Drive location. In 2012 Penkhus Motor Company acquired a Mitsubishi franchise which is located at the Austin Bluffs Parkway Select Certified location. That facility is now known as Bob Penkhus Mitsubishi.
As a result of our commitment to excellence, Bob Penkhus Mazda is the Number 1 volume dealer in the Gulf region. Based on customer satisfaction levels, Bob Penkhus Motor Company has been recognized as a Volvo Dealer of Excellence and has been inducted into the Mazda Presidents Club.
Our continued success and growth requires each of our employees to possess a commitment to excellence toward each of our customers. Each member of the Penkhus Motor Company team should strive daily to meet all Penkhus Motor Company standards and goals in order to ensure future growth and success.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 3,366 reviews
May 23, 2019
Thank you for fixing my car Marc was great and gave excellent customer service. They not only fixed my car but also found an oil leak and fixed it that I have been fighting for Marc was great and gave excellent customer service. They not only fixed my car but also found an oil leak and fixed it that I have been fighting for a year that nobody else could find. I also was given a loaner car while my car was in for repair and so far my car is running great More
by Trudy
Verified CustomerEmployees Worked With
Marc
May 23, 2019
First Service for my Volvo Chris had excellent customer services. He answered and explained all questions I asked. Very informative and definitely knows a lot about my Volvo. I Chris had excellent customer services. He answered and explained all questions I asked. Very informative and definitely knows a lot about my Volvo. I would definitely recommend this Chris to anyone with any Volvo questions or concerns! More
by KEI_KEIMA12
Employees Worked With
William Chavez
May 22, 2019
Awesome Customer Service Bryn Reynolds and his manager Jay Oringer took phenomenal care of our family. I have no reservation in recommending this dealership and especially sa Bryn Reynolds and his manager Jay Oringer took phenomenal care of our family. I have no reservation in recommending this dealership and especially salesperson Bryn to anyone. Bryn listens to his customers and truly makes you feel that he has your best interests at heart. We are delighted with our new vehicle. More
by Lisac Family
May 22, 2019
Well managed business, it shows through the employees. Fabian Vigil was very efficient and polite. My service (oil change) was performed in the time he stated it would be. My technician was B. Elizalde. Fabian Vigil was very efficient and polite. My service (oil change) was performed in the time he stated it would be. My technician was B. Elizalde. More
by neiler
May 21, 2019
20,000 mile service After purchasing our Volvo XC90 from Bob Penkhus we decided it was the only place to take our vehicle for service. Every time we arrive there we are g After purchasing our Volvo XC90 from Bob Penkhus we decided it was the only place to take our vehicle for service. Every time we arrive there we are greeted and assisted very quickly. They perform all safety checks and address any questions we might have. The car is washed before we pick it up and we are very happy with the service department. More
by sfeeney0
Employees Worked With
We worked with Fabian and Chris in the service department
May 20, 2019
Bob Penkhus doesn't stand behind their prodiuct. I had an oil change at 30,000 miles. I asked the service rep to repair my horn, as it hadn't worked for a while. He said it would take 5 +/- hours. We I had an oil change at 30,000 miles. I asked the service rep to repair my horn, as it hadn't worked for a while. He said it would take 5 +/- hours. We didn't have the time so he suggested next service. Next service was 39,000 miles and the new service rep said I'm past my warranty. 38,000 miles. I've had a different service rep each of 4 times I've been there. I'm really disappointed. I wouldn't recommend them to anyone. More
by kip.walker
Employees Worked With
Mark and John, service reps
May 20, 2019
Oil Change Fabien was really pleasant and took care of oil change and complimentary car wash. We were running late, it was kind of Fabien to give keys to sales. Fabien was really pleasant and took care of oil change and complimentary car wash. We were running late, it was kind of Fabien to give keys to sales. More
by JOEC83
Employees Worked With
Fabien
May 20, 2019
Very pleased with the whole process Joey was very prompt in greeting me. Keep me informed of what my car needs and managed to get all the necessary services done on that day even it was Joey was very prompt in greeting me. Keep me informed of what my car needs and managed to get all the necessary services done on that day even it was almost 6 pm. Rather than having me to come back some other day. Hope to work with him again the next time I take my car in. Thank you Joey. More
by Jen80906
Employees Worked With
Joey in a service department
May 20, 2019
Exceptional Service They were so nice and patient with us at this location. We had gone to several other dealerships before and this one exceeded all of them. We had ever They were so nice and patient with us at this location. We had gone to several other dealerships before and this one exceeded all of them. We had every step of the process outlined and felt very comfortable with our decision. Great service great cars and wonderful people. More
by Daniella
Employees Worked With
William Chavez, Tadd Wells, Joe McNulty
May 20, 2019
Fabian I’ve worked with a few other people in the service department but Fabian was by far the best! He was on top of everything and very helpful and prompt I’ve worked with a few other people in the service department but Fabian was by far the best! He was on top of everything and very helpful and prompt and kept me updated constantly on what was going on with my car! I really hope to have him again in the future! More
by HLSTANLEY39
Employees Worked With
Ben Gallentine
