Bob Penkhus Volvo Mazda Volkswagen

Unacceptable diagnose and repair of backup camera inop at $615.18 (parts/labor) temporarily fixed the issue. The issue is unresolved because there’s no image on the display panel when vehicle is placed in t $615.18 (parts/labor) temporarily fixed the issue. The issue is unresolved because there’s no image on the display panel when vehicle is placed in the reverse position. More

Great service really helpful lance helped me find the car that I wanted and helped me get it even through my financial difficulty. Big thanks to the guys at Bob penkhus that I wanted and helped me get it even through my financial difficulty. Big thanks to the guys at Bob penkhus More

Brought in for an oil change and ended up getting a brake fluid flush and they had me in and out in just over an hour, and washed and vacuum my car out fluid flush and they had me in and out in just over an hour, and washed and vacuum my car out More

Every thing was great. From the drop of to completion. Very simple drop off. Covid protocols were met and the work was done fast. Our car was wiped down when the work was done. Very simple drop off. Covid protocols were met and the work was done fast. Our car was wiped down when the work was done. More

In and out when it was scheduled no problems Went in for In and out when it was scheduled no problems Went in for recall on head light and to have brakes checked I though I needed new brakes but didn't. In and out when it was scheduled no problems Went in for recall on head light and to have brakes checked I though I needed new brakes but didn't. More

Bruce kept us informed all the way through the (lengthy) wait for our xc40 Recharge. He e-mailed relevant info about the car before we picked it up. Bruce spent a lot of time with us when we first got the wait for our xc40 Recharge. He e-mailed relevant info about the car before we picked it up. Bruce spent a lot of time with us when we first got the car and his calm demeanor and patience really helped not so high tech new owners get acquainted .with a very high tech car More

Chris in service was wonderful, other staff were accommodating. First time owning a Volvo, so I now will have it serviced, for anything, at this location. Thanks guys! accommodating. First time owning a Volvo, so I now will have it serviced, for anything, at this location. Thanks guys! More

I live in Chicago. While visiting a friend in Salida CO I purchased a 2007 Mazdaspeed 6 from a private party in the area. The timing chain was loose. I needed it repaired before I felt comfortable driving 12 purchased a 2007 Mazdaspeed 6 from a private party in the area. The timing chain was loose. I needed it repaired before I felt comfortable driving 1200 miles home, so I called Penkhus Mazda on a Friday afternoon, received a quote from Fabian and made an appointment for 12noon the following Monday. It is a 2 hour drive to Colorado Springs from Salida, so there was much planning involved. Fabian said he'd have the necessary parts overnighted so that work could begin right away on Monday afternoon. When we got there, I was told that the parts weren't in yet, so they wouldn't be able to start working on it until Tuesday. Fabian was aware of my situation and assured me that the car would be done by Wednesday evening, but promised he would be in touch to keep me updated on the job's progress. I heard nothing all day Tuesday. I heard nothing Wednesday morning, so I began to call Fabian. I called numerous times, left multiple messages, and never heard back. At the end of Wednesday I called the service center in hopes of speaking to anyone there. Whoever answered the phone couldn't help me because I wasn't their commission, but they put me on hold to go talk to Fabian and then told me that Fabian was about to call me back. He never did. It wasn't until Thursday afternoon, when the car was done, that I finally heard from Fabian. No communication whatsoever prior to that. Then, when I arrived to pick the car up, you attempted to charge me about $250 more than what I'd been quoted. It appears as though the job was done, so for that I am grateful. The service, however, left much to be desired. More

Brian is always so wonderful to work with. I really appreciate how accommodating the service department is and look forward to bringing my vehicle back! appreciate how accommodating the service department is and look forward to bringing my vehicle back! More

The mechanics at Volkswagen were fantastic they made my car work great again! They even cleaned my car before returning it to me. The people helping out with estimates were very nice! car work great again! They even cleaned my car before returning it to me. The people helping out with estimates were very nice! More