Bob Penkhus Volvo Mazda Volkswagen

Danielle was awesome. She went a long way in softening my disappointment in the Penkus dealership and my Volvo, and making positive suggestions for me to go forward. I She went a long way in softening my disappointment in the Penkus dealership and my Volvo, and making positive suggestions for me to go forward. I like the way the car handles and performs, and is the biggest reason I purchased it, but I am disappointed in the way the car is designed to force one to take their eyes off the road to make small adjustments to things like the fan speed via the “distraction” screen where a simple knob would be infinitely safer, and convenient. I realize most cars are being manufactured this way, but it seems to be a step backward. In this litigious age, it seems to be a huge liability for manufacturers. More

Robert Gentry did a great job in helping close the deal very quickly and smoothly while finding me excellent financing options. very quickly and smoothly while finding me excellent financing options. More

Bruce and all the Gus at the dealership were very eager to help me find the SUV I was looking for. to help me find the SUV I was looking for. More

The agents I interacted with were super friendly & polite. I received updates on my vehicle within a timely fashion. polite. I received updates on my vehicle within a timely fashion. More

I was an out of town customer but was treated like a regular. Got me into the service shop quickly and diagnosed my problem. Service prices were very reasonable. regular. Got me into the service shop quickly and diagnosed my problem. Service prices were very reasonable. More

I worked with JR while considering a trade-in of my vehicle toward a new car on the lot. It was my first time shopping solo at a dealership, and JR was great. Patient, thorough, not at all pushy to mak vehicle toward a new car on the lot. It was my first time shopping solo at a dealership, and JR was great. Patient, thorough, not at all pushy to make a sale, and friendly—I’d definitely recommend him to anyone looking to buy a Mazda in El Paso county. More

Everyone is a good listener and problem solver at this dealership. There is a reason I have only purchased my Volvos from Bob Penkhus. dealership. There is a reason I have only purchased my Volvos from Bob Penkhus. More

Before I start, I should mention that I have used the service department in the past and the work that I had done was done quickly. However, this time is a different story. Arrived at 9:00 am for a 9:1 service department in the past and the work that I had done was done quickly. However, this time is a different story. Arrived at 9:00 am for a 9:15 appointment and was checked in for service quickly. At the time of check in, I told the service advisor that I would be waiting for the car. The service that they were to perform was 60K mile service on a 2013 Volvo C70. I informed the service advisor that for this service I had already performed oil change and all filter changes. He told me that I had done the majority of the work and would only need minor servicing. After a 3 hour wait I finally decided that I had better check on the status of my car. Was informed that they had not started on the service! What the service advisor then told me floored me! He stated that the 9:15 am appointment was for me to see him and not for the service department to start on my car! I have never had a routine service for my Volvo take more than 1 to 2 hours. After 4 hours I again asked the service advisor the status of my car. He stated that he thought that the tech had started but had gone to lunch. Enough is enough! I decided to check the parking area and guess what, there was my car! Approached the service advisor and told him that I wanted keys!!! He said, " you did most of the work anyway." So after 4 hours of waiting for a service that should have taken 1 hour, I left with nothing being service on my car!!!! More

Our experience at Bob Penkhus VW and Mazda with Ja’lyn Walker has been incredible. Ja’lyn was more concerned about helping us find the right vehicle for our son than he was about the pushy sales tactics Walker has been incredible. Ja’lyn was more concerned about helping us find the right vehicle for our son than he was about the pushy sales tactics usually associated with car dealerships. More

Really provide a great service and we’re attentive to my questions and needs. Aaron listen carefully to everything I was concerned about I was really helpful questions and needs. Aaron listen carefully to everything I was concerned about I was really helpful More