Bob Penkhus Volvo Mazda Volkswagen - Service Center

Horrible service - was promised a call back when my special order par arrived, never happened. I had to call to verify. Service dept never called back, and when I asked to page someone, was told to l special order par arrived, never happened. I had to call to verify. Service dept never called back, and when I asked to page someone, was told to leave (another) message. Horrible - how can you provice service if you never get to the customer?! More

I took my 2001 Mazda Miata LS MX5 in for Mfg. Recall work on Emmissions, and Fog Light sockett holders.They even made me a spare Key with no charge.All work was performed without a charge. The service staff on Emmissions, and Fog Light sockett holders.They even made me a spare Key with no charge.All work was performed without a charge. The service staff was very pleasant.. They prformed the Recall/Reapir work in a timely mannar. They also checked tires,brakes, battery, and all fluid levels for free. They test drove the vehicle and informed me that all was well, including the clutch that I had a concern with. All at no charge!!They also performed a follow up courtesy call to see if I was satisfied with repairs. I was with the exception of the drivers side fog light quit working the 2nd day. I tapped on the lens and it came back on. Time will tell if I continue to have this problem.I live aprox 250 miles away in Aspen, Co. and I was already home when the problem with the fog light occured. Time will tell if it is on-going. I beleave if the problem continues they will fix it with no charge. (time will tell). I highly recomend this dealership at this point in time. More