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Bob Pion Buick GMC

Chicopee, MA

3.3
125 Reviews

333 Memorial Drive

Chicopee, MA

01020

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Showing 125 reviews

March 12, 2012

I went into this dealership to test drive a GMC terrain. I told the sales person that I spoke to that I would be considering the truck for a company vehicle. He said that since I wouldn't be buying the tru More

by Toddq
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
The owner
Mar 12, 2012 -

Bob Pion Buick GMC responded

Todd, I'm sorry that what you feel we did was wrong. As a business person we would hope that you understand that you wanted to test drive the hottest and most desirable vehicle on the market for GMC. Most new car buyers want minimum miles on a car, which is understandable. When a customer tells us that they are "Not purchasing the vehicle from us" and all they want to do is drive the most popular vehicle on our lot, we do have the right to say no. Furthermore the manager/owner that you talked too told you we were getting two used four cylinder Terrain's in the next day or so and you could test drive either one. The derogatory comment you made was insulting to us as well as anyone in the car industry. We wish you luck in your future ventures. Tom Pion VP Bob Pion Buick GMC

February 23, 2012

I have been in the market to update my S-10 for appx. 4 months, the Bob Pion dealership especially Ryan Brewer outclassed six competitors in the region in the areas of customer interest, courtesy, knowledg More

by canyon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Brewer, Tom Pion, Carl Goldberg, Sterling Orr, Joe Soucy, Eddie Almodovar, Jeff Moran
Apr 17, 2012 -

Bob Pion Buick GMC responded

Thank you so much for your kind words and great review! We pride ourselves on being the #1 dealership for both customer service and pricing. I will be sure to pass on the kind words to everyone here at Bob Pion Buick GMC. Thanks again!! Tom Pion VP Bob Pion Buick GMC

February 04, 2012

Carl Goldberg, gave us GREAT customer service. He got us into the perfect suv we were looking for and for our price range. THANK YOU ! More

by LHOFFMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carl Goldberg, Carl Goldberg
Apr 17, 2012 -

Bob Pion Buick GMC responded

Thank you so much for the great review! Carl is a great asset to the Bob Pion Family and also to all of his customers. Please let us know if we can do anything else for you and will see you soon! Tom Pion VP www.bobpionbuickgmc.com

January 13, 2012

I purchased a used vehicle from this dealership almost a month ago. Late yesterday afternoon I noticed I had a brake light not working. I stopped there to make an appointment for the next day to have it rep More

by VTX1800
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Pion, Rob Pion
Apr 17, 2012 -

Bob Pion Buick GMC responded

Thank you for another great review! We love hearing from our customers and you just gave people another example on why Bob Pion Buick GMC is the best car dealership around! Thanks again and please let us know if there is anything else we can do for you!! Tom Pion VP www.bobpionbuickgmc.com

December 30, 2011

I recently purchased my first vehicle, a GMC Terrain, from Bob Pion’s. They far exceeded all my expectations! Carl and Tom were great to deal with and helped me through the whole process whenever I had a More

by sfurnelli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carl Goldburg, Will Smith, Tom Pion, Rob Pion, Tom Pion, Carl Goldberg, Rob Pion
Jan 03, 2012 -

Bob Pion Buick GMC responded

We are so glad to hear about another great experience you had at our dealership. I will be sure to pass on the good words to Carl and Rob. Ejoy your GMC Terrain and we look forward to seeing you again soon! Tom Pion VP Bob Pion GMC Buick www.bobpionbuickgmc.com

December 26, 2011

I would recommend this dealership. Ryan Brewer the salesman who helped me out was fantastic. He was very efficient and knowlagable. The Owner's of the dealership also made is a point to come talk to More

by fanelloj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Brewer, Tom Pion, Carl Goldberg, Joe Soucy, Eddie Almodovar, Jeff Moran
Dec 27, 2011 -

Bob Pion Buick GMC responded

Frank, Thank you for the kind words for both Ryan Brewer and the dealership. We are glad that you were able to experience the Bob Pion difference. Enjoy that beautiful new GMC Sierra and please let us know if there is anything else we can do for you! Thanks again. Tom Pion VP Bob Pion Buick GMC www.bobpionbuickgmc.com

December 22, 2011

My wife and I found this dealership - Bob Pion - to be exceptionally clean, well let and friendly, NOT smothered with usual sales people's fake kindness. I WILL return there for our next vehicle. There wa More

by VTX1800
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sterling, Sterling Orr
Dec 27, 2011 -

Bob Pion Buick GMC responded

We are so happy that you were able to experience the Bob Pion difference! We truly appreciate the great review and for your business. Please let us know if there is anything else we can do for you. Thanks again and we look forward to seeing you soon! Tom Pion VP Bob Pion Buick GMC www.bobpionbuickgmc.com

December 20, 2011

I was treated pretty special but from what I saw and experianced this is the way they treat everybody. It was one of the best experiences I've had purchasing an automobile. More

by w1948arren
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carl Goldberg, Carl Goldberg
Dec 27, 2011 -

Bob Pion Buick GMC responded

Thank you so much for the great review! Enjoy your GM Certified vehicle from us and please let us know if there is anything else we can do for you. We look forward to seeing you again very soon! Tom Pion VP Bob Pion GMC Buick www.bobpionbuickgmc.com

December 17, 2011

We are returning customers and are always very satisfied with both the sales and service departments. They are alway very knowledgeable and courteous with responses to any questions that we have. More

by Martinrm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
4, Tom Pion, Carl Goldberg
Dec 27, 2011 -

Bob Pion Buick GMC responded

Ray, Thank you for the great review. We hope that you enjoy that brand new GMC Sierra All Terrain and make sure to show it off to all your friends and neighbors! Thanks again and we look forward to seeing you soon. Tom Pion VP Bob Pion GMC Buick www.bobpionbuickgmc.com

December 07, 2011

I went in to buy a specific truck, with a specific price in mind. The dealership exceeded my expectations. I was given options which change my original specifications in a great way More

by OverheadDoor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Brewer, Tom Pion, Carl Goldberg, Sterling Orr, Joe Soucy, Eddie Almodovar, Jeff Moran
Dec 07, 2011 -

Bob Pion Buick GMC responded

Thank you so much for the great review! We hope you enjoy your 2011 GMC Sierra All Terrain and the truck looks great with the plow and additional accessories. Please let us know if there is anything else we can help you with. Thanks again!! Tom Pion VP Bob Pion Buick GMC www.pionauto.com 413-598-8377

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