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Bob Rohrman Honda
Lafayette, IN
862 Reviews
If you need a Honda then you need Bob Rohrman Honda, right here in Lafayette, IN. Not from Lafayette? No problem, we also service the areas of Indianapolis, Merrillville, Crawfordsville, Danville, Logansport, Watseka, and much farther. Our fantastic Honda products can’t be beat, and our selection is vast. With the Honda quality on our lot, we are confident that we can get you into a Honda that will suit your every need for years to come.
It doesn’t matter if you are looking at buying new or pre-owned we have it all. If service is what you are looking at, then maybe we can interest you in our wonderful service department. With these expert under your hood you can be sure that your car is getting the service that it needs. This is your car buying experience, and Bob Rohrman Honda is here to help you find the vehicle that you desire, with no pressure and no sales tactics. You know what you want, we are just here to bring it to you. Come see us in Lafayette, IN today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 862 reviews
November 18, 2020
Everyone was very friendly. The computers went down and they had trouble getting me checked in but worked hard to fix the problem and kept me updated on what was going on. It would have been nice to talk t they had trouble getting me checked in but worked hard to fix the problem and kept me updated on what was going on. It would have been nice to talk to them without their masks on. More
by C.WILKINS26
Verified CustomerEmployees Worked With
Rich Gagnon
November 18, 2020
This was recall work - last one of the three. The dealership was great to get our car in and recall work done fast. Even got a complimentary car wash. dealership was great to get our car in and recall work done fast. Even got a complimentary car wash. More
by EKWOERNER1
Employees Worked With
Jennifer
November 14, 2020
Great Team! Daniel A. went the extra mile for myself and my wife to get us the vehicles we wanted. Kept us and up to date and was quick! my wife to get us the vehicles we wanted. Kept us and up to date and was quick! More
by WADE.MATT
Employees Worked With
Daniel Aveline, Bobby Brown, Isaac Santana
November 11, 2020
You always explained what I had service and expected time. And then after having service, you told me kindly. I'm always satisfied with your service. Thank you! time. And then after having service, you told me kindly. I'm always satisfied with your service. Thank you! More
by goodbr0531
Employees Worked With
November 09, 2020
Great job. Done quicker than thought. Kept me informed and very friendly. Car came back as expected - Was told 1 and 1/2 hours done in 45 mins and very friendly. Car came back as expected - Was told 1 and 1/2 hours done in 45 mins More
by RCOTTRELL0
November 05, 2020
I have always had great service from Bob Rohrman Honda. Every on is so friendly, and have been able to answer any questions that I have. Every on is so friendly, and have been able to answer any questions that I have. More
by NANCY.CARNEY
Employees Worked With
Ali was the one I worked with this time. She was great.
November 05, 2020
Great customer service! The service department went the extra mile and got me taken care of in a timely manner even without an appointment. Management also along with the employees were very kind an helpfu extra mile and got me taken care of in a timely manner even without an appointment. Management also along with the employees were very kind an helpful! More
by NDICKERSONZ28
Employees Worked With
Rich Gagnon
November 04, 2020
Went for diagnostics. Scheduled and it took 2 hours long (took a peak and the service advisers were just chatting and when asked she was still putting in the notes on the invoice) for just an obd code check (took a peak and the service advisers were just chatting and when asked she was still putting in the notes on the invoice) for just an obd code check. Ask service advisor if the fuel injector was covered but said were not. Checked with a reputable Honda Dealer in Indy and confirmed the parts and labor were on extended warranty per bulletin by Honda. This is not the first time your services rated poorly. You replaced your service advisers who probably just Google their information and don't really care for after service sales or customer retention. Rest assure a survey with America Honda will come up and this same information and rating will be submitted. I will make sure of it even without a survey. Update: Rick from Bobrman Honda called as of writing and asked about how this customer received service from another Honda Dealer. At the beginning of the call Rick did not informed me that the call is being recorded. He informed this to me in the middle of the conversation when he was trying to get the dealership name I have my vehicle currently serviced at and when the discussion was getting more intense (Rick divulged in the middle of the conversation that I was being recorded and was with his Boss listening in). Legally speaking I did not gave any consent to be recorded and was recorded against my wishes. I hope that this dealership improve their customer experience. More
by rodie
Employees Worked With
Jennifer - service adviser, Rich Gagnon
November 04, 2020
The selecting our vehicle process, the sale process, and the delivery were great. Finance/signing stage was the let down because the dealer attempted to upcharge for a $1700.00 "Care Package" that we were the delivery were great. Finance/signing stage was the let down because the dealer attempted to upcharge for a $1700.00 "Care Package" that we were not given a choice on until after we caught it in the numbers and questioned why it was added on. More
by ELMOSKY
Employees Worked With
Justin Slaney (Sales) 5-Stars, Bobby Brown, Isaac Santana
November 03, 2020
We usually work with Jennifer in the service department. She is always very nice and helpful to work with. I don't use the digital services. We also purchased a new HRV yesterday and worked with Steve Gat She is always very nice and helpful to work with. I don't use the digital services. We also purchased a new HRV yesterday and worked with Steve Gates....he made it a fun experience. We also worked with someone very pleasant when signing our final papers but I don't have his name. We now have a 2020 HRV and a 2000CRV that has been kept in perfect condition over the 15 years we have lived here and used your services. More
by NANAKEY40
Employees Worked With
Jennifer Hanssens, Steve Gates
