Bob Rohrman Hyundai

Friendly service, very accommodating and kept me apprised of how long it would be and informative about the services that needed to be completed. of how long it would be and informative about the services that needed to be completed. More

If I could give ZERO stars, I would. I came in for my 15,000 mile oil change on my 2021 Hyundai Tucson, and to have an issue with my back hatch diagnosed. I explained to the servi I came in for my 15,000 mile oil change on my 2021 Hyundai Tucson, and to have an issue with my back hatch diagnosed. I explained to the service advisor that I was moving back to St Louis at the end of the month, and just wanted to know why the hatch was having difficulty opening and closing, that if it weren't a simple fix, I would have it taken care of when I returned home. A different service advisor came out and told me that I needed almost $500 in additional services: Replace in Cabin Air Filter $75.99 A/C Evaporator Service $189.99 Complete Fuel System Service $194.99 I have searched my owners manual and I have called 10 other dealerships to ask if this was standard maintenance. I do not see these in the list of Hyundai maintenance items, and not one of the other dealerships would recommend them for a vehicle with only 15,000 miles. He also told me that it would take two weeks for the parts to fix my hatch to come in. I advised that I would be in the middle of moving, so would have the repair completed at home. They did the oil change, I collected my vehicle and left the dealership. But that is the least of my issues. I had to travel more than an hour to get to the closest Hyundai dealership. After I left, I stopped for a late lunch and then began my trip home. When I was more than 45 minutes out of Lafayette, I received a call from the second service advisor. He informed me that they had removed the strut from my hatch. I pulled over and attempted to open my hatch. It would not move! They expected me to drive there and back an additional time because of their mistake. I am grateful to be moving back home, but even more so that I won't ever have to cross the door of this dealership ever again. More

Everyone there is wonderful to work with! They always go above and beyond to take care of me. Much appreciated! They always go above and beyond to take care of me. Much appreciated! More

Great service! I came in, everyone was nice, and they offered a drink and a snack! I came in, everyone was nice, and they offered a drink and a snack! More

Nice and efficient. Told me what was going on and what could wait for next service Told me what was going on and what could wait for next service More

Very helpful and accommodating. Tire delivery delayed due to FedEx mistakes, but very willing to work around the issue. Best Rohrman experience to date. Tire delivery delayed due to FedEx mistakes, but very willing to work around the issue. Best Rohrman experience to date. More

Always that I go to Bob Rohrman Hyundai. I Receive great attention, good services and It has a wonderful waiting room I Receive great attention, good services and It has a wonderful waiting room More

Everyone was great. They even offered snacks! They kept us comfortable while waiting. This is a great place to have your car serviced. They even offered snacks! They kept us comfortable while waiting. This is a great place to have your car serviced. More

Everything was nice, just a little bit slow the process of buying the car. I didn't like though when the manager was being a little bit rude with his words when I didn't want to buy the car. Some people li of buying the car. I didn't like though when the manager was being a little bit rude with his words when I didn't want to buy the car. Some people like me are proud on our way of living (riding the bus) and he was mocking that part of my life. But I know that is only words so, just be careful at what you laugh and mock. More

Update: As soon as they had my money, the high level of service disappeared. 8 weeks after purchase, we still do not have a title or registration, and out temp tag is expired! BlueLink wasn’t set up proper service disappeared. 8 weeks after purchase, we still do not have a title or registration, and out temp tag is expired! BlueLink wasn’t set up properly so we couldn’t use it and Connor was slow to fix it. Still haven’t received the leather cleaner we were promised when we pointed out the car was delivered with a leather stain on the steering wheel.Connor promised us a gift card for a perfect review, still haven’t received a gift card. Be careful with this place. I truly appreciated the high level of personalized customer service!! Connor was incredibly responsive with our requests and we were blown away when he even offered to deliver our vehicle to Naperville. Connor worked hard to earn our business and give us a fair deal in this strange car-buying market. We cant wait to buy another car from Rohrman since this was such a pleasant experience! More