Bob Rohrman Schaumburg Kia

DO NOT BUY FROM THIS DEALER! PLEASE DO NOT PURCHASE A CAR FROM THIS DEALERSHIP. THE GENERAL MANAGER JOHN KOKKALIS AND THE SALES MANAGER PAUL LIN HAVE HORRIBLE CUSTOMER SERVICE! TH PLEASE DO NOT PURCHASE A CAR FROM THIS DEALERSHIP. THE GENERAL MANAGER JOHN KOKKALIS AND THE SALES MANAGER PAUL LIN HAVE HORRIBLE CUSTOMER SERVICE! THEY ARE NOT MEN OF HONOR. THEY ARE FRIENDLY IN THE BEGINNING BUT AFTER YOU SIGN YOUR NAME ON THE DOTTED LINE, THEY DO NOT RETURN PHONE CALLS, MY HUSBAND HAS CALLED JOHN 4 TIMES AND HE HAS NOT RETURNED HIS PHONE CALL AND MY HUSBAND ALSO TALK TO PAUL SEVERAL TIMES AND AGAIN AND AGAIN HE KEPT TELLING US THAT HE WOULD CALL US BACK WITH AN ANSWER TO A QUESTION WE HAD, AND HE NEVER DID. FINALLY MY HUSBAND WENT TO THE CAR SERVICE DIRECTLY AND THEY WERE HELPFUL. I WAS REALLY DISAPPOINTED IN HOW WE WERE TREATED. I WOULD NOT RECOMMEND MY WORST ENEMY. More

Although I wasn't able to trade in my vehicle and place into a more newer used car, I thought I would still write a review anyways. My overall experience at Schaumburg Kia was outstanding. When walki place into a more newer used car, I thought I would still write a review anyways. My overall experience at Schaumburg Kia was outstanding. When walking into the dealership you knew that you had walked into something amazing. I spoke to Teddy Dziedzic, when I had inquired about trading in my vehicle. He was nice, friendly, and very kind. When arrived at the dealership I had met with Joanna Krzesinska . She worked so hard and so long to try to get me into a new car. Due to my circumstances, I wasn't able to get into a car. Although the news wasn't what I wanted to hear, Joanna told me "don't give up on it". She encouraged me to continue on going on the right path and after I pay off the current vehicle I am in she assured me that I will be in a newer car and "do not be discourage by this". She was sweet, kind, and ever so patient with me. She definitely put me at ease. I will follow her advice and hope to come back one more time and this time get into a newer car! I will def tell my friends about Kia Schaumburg and recommend that they come here to purchase there new vehicle. Thanks Joanna and Teddy for all that you have done for me. I will come back! More

***I WILL BE PUTTING THIS REVIEW EVERYWHERE I CAN*** DONT TRUST THIS PLACE. They come off friendly and helpful but really only care about your money and overprice their cars! My recent experience proved the TRUST THIS PLACE. They come off friendly and helpful but really only care about your money and overprice their cars! My recent experience proved they lie and give you dishonest paperwork that might go unnoticed so beware. Max the finance manager snakes around and isn't specific or detailed about his answers and will take anything you discuss and apply it toward another thing and hold it against you. Chris in finance gave me paperwork w/ fraud vehicle info they were passing off as my car when it wasn't to the bank and Ralph in sales is a decent overall honest person but in the end for me played the "good guy" part and everything he said would happen turned complete opposite. I've never acted out or been disrespectful beyond belief in a business, but w/ all the lies and not answering my questions I'd reached my breaking point. They thought I was a young girl who probably didn't know anything and could be taken advantage of and each time I outed their wrong doing I'd get poor excuses/more lies like I still didn't know what I was talking about. I have my own mistakes made in this I admit to, but on a whim knowing it wasn't the greatest deal signed. 1st unhappy moment was after signing all the paper work I was asked for $ that I was only willing to give for a new 14' I was discussing w/ the salesman who thinks he's a hot shot because he was brought over specifically from California and I wasn't aware any discussion from the 14' would be "marked in words" for the 12' as well and pretty much got the "sorry" look. It took about a day to realize I was unhappy w/ the car and back in after 2 days wanting out of it. I felt like something isn't being disclosed because for being a 2012 EX model even w/ FWD it should be driving a lot smoother and have better traction and not feel like a mid 90's SUV. Everyone gave dumbfounded looks and responses of "really? Maybe it's the tires?" Which the tires are fine to begin with but offered to change the tires to see if that would help. Regardless i switched to a 14' sorento although unhappy about the payments I was happy w/ the car. A day later receive a call that there was a change w/ the bank and I need to give 2 grand on top of what I just gave them plus I would be needing to pay my 1st car payment within a few weeks like I'm made of $ or give the car back. When I went in very unpleasant towards everyone I asked to see the paperwork that made this change and as I'm looking at it noticed they had the 2014 listed as the car but the model/VIN # was not of the 1 I was driving. I asked about it and was told by finance guy Chris they can put any 14' info down then change it later. How is that legal or right and not just put the correct info from the start? Still no one could give me straight answers why that's logical. When I wanted to make a phone call about it he got defensive saying I couldn't do that and I wanted to then see all of my other paper work that got layed out sheet by sheet unkindly in front of me by the manager who said I won't understand any of it anyways. From there on I didn't trust anyone and if they were really just trying to get me to give more $ like I had it laying around. As I was making calls about the paper everyone started casually being all hush hush to eachother because I caught them trying to pass off a different car. I went back into finance where I had them call the bank to fix it and the lady on speaker said no $ was due down for this contract where Chris defensively spoke up and basically tried to put words in the ladies mouth where she then felt like she had to say a down payment at that point. Being so distraught at that point by getting excuse after excuse I was being forced back into the vehicle I disliked w/ no other options unless I had a co-signer at that point, my credit destroyed I just dealt w/ it unhappily in the end. I called Max about the tires and was told they can offer me good discounts but they've lost $ on me and can't just put them on like they stated before and ends up hanging up on me. So in other words if the customer doesn't make them $ they don't care. Ralph made me think he was going to help at that point and yet to hear back. STAY AWAY FROM THIS PLACE PLEEEASE PEOPLE! Don't experience what I went through. More

I will Never recommend this dealership to anyone I know and hope that they will never recommend it to anyone that they know. I bought this vehicle (cash) on Monday was told nothing was wrong with it what s and hope that they will never recommend it to anyone that they know. I bought this vehicle (cash) on Monday was told nothing was wrong with it what so ever. On my way home less than a hour after I purchased it, the rear wing flew off of the car into interstate 94. I pulled over right away and contacted the salesman that I dealt with. I had to leave him a message since he did not answer. He called me back a few hours later and said that it would be fixed at no cost to me. All I needed to do was go to a GM dealership near my house and have it looked at to see what was needed and the cost and to call him back with part numbers so that they could order to get them at dealer price. I went there the next day and called him right away with the details he needed. He said he'd pass the info to the general manager and let me know what he said. He finally contacted me on Wednesday evening stating that they had to get hold of person I dealt with at dealership in my town. I finally heard back from him again only to be told that he hasn't been able to contact guy at my dealership and he was calling him right away and would call me back. Guess what no call back! I called again on Saturday morning and left yet another message with him and instead of him calling me back he emails me saying that his general manager won't pay to have it fixed that they don't have the $736.00 to fix it and that vehicle is sold as is and there is nothing they will do for me and to contact my insurance company to have it fixed. I'm very upset about this and only want it to be fixed like I was told it would be. Don't understand why a dealership would be so rude to a customer that came in and paid cash for a vehicle. Whatever happened to being honest and kind to people?! More

The customer service here is very top notch, they were attentive and receptive to us as soon as we pulled up, yet not at all over exertive (when my wife and I needed time to contemplate our decision, they attentive and receptive to us as soon as we pulled up, yet not at all over exertive (when my wife and I needed time to contemplate our decision, they readily left us alone). Overall an excellent shopping experience and a very good selection of vehicles. More

Joanna krzesinska was amazing. she was wonderful and so very helpful. she made me so happy. I am definitely referring her to everyone I know. very helpful. she made me so happy. I am definitely referring her to everyone I know. More

This was the best car purchase experience I have ever had. The price was the best I found anywhere and Dwight Albertson and Joanna Krzesinska were a pleasure to work with. They where both professional had. The price was the best I found anywhere and Dwight Albertson and Joanna Krzesinska were a pleasure to work with. They where both professional, polite and knowledgable about the product line. I will be returning to Bob Rohrman Schaumburg Kia to purchase both of my kids first new cars. Thanks again. More

From the very start of meeting Joanna, my wife & I felt very comfortable with her, She guided us thru what a lease would be like & made us feel it was the right way to go. We quickly arrived at whi felt very comfortable with her, She guided us thru what a lease would be like & made us feel it was the right way to go. We quickly arrived at which Kia to focus on. Working out the lease price took a little while, but Joanna negotiated with others to reach the price that we felt we needed. All in all, it was a pleasant experience. made enjoyable by Joanna's sales skills. We'll likely be back in 3 years fir another go at it. More

Yes! The experience I had was excellent! Joanna was wonderful, sweet, attentive with my needs but not pushy..Teddy was great with the finance aspect...great demeanor..Dwight worked to make the deal com wonderful, sweet, attentive with my needs but not pushy..Teddy was great with the finance aspect...great demeanor..Dwight worked to make the deal come thru...Carlos was great in giving me a orientation of my new car.Great group of people... More

Joanna is a very caring and friendly person and I am happy that I purchased a car from her. I'm satisfied with her service and would recommend any customers who look for purchasing cars to Joanna. Her d happy that I purchased a car from her. I'm satisfied with her service and would recommend any customers who look for purchasing cars to Joanna. Her demeanor as a sale's person is exceptional! More