The sales rep, the second sales manager, and the finance department did a great job and I had a nice experience with them. However, the sales manager I originally worked with was rude and offensive. After months of car searching, I had finally made up my mind of wanting to buy a new 2021 Kia Sportage. I walked into Kia knowing that I was ready to make the commitment and leave with a car that day. After being treated so poorly by this one individual, I was ready to just walk out and go to a different Kia. If it wasn't for another sales manager who intervened, I would not have bought the car. Donny, the sales rep is another main reason I came back to Kia and bought my car from him. If it wasn't for the one rude individual, I would have had a perfect experience. The way he talked to me and treated me was baffling. Even after coming back a few days later I was not acknowledged, apologized to, or thanked for my business. The rest of the Kia team is the reason I bought a new 2021 Kia Sportage. However, my experience with this one individual was, in the nicest way, not pleasant. I am hesitant to even come back into the store or for service because he makes me feel that uncomfortable. I would recommend this dealership because of the other amazing team members but I wouldn't recommend anyone working with this other individual.