Bob Rohrman Schaumburg Kia

I absolutely loved my experience at this dealership. Unlike other dealerships, they are very genuine and do not approach you with the usual "salesman" personality and antics. I did not at all feel taken Unlike other dealerships, they are very genuine and do not approach you with the usual "salesman" personality and antics. I did not at all feel taken advantage of and I felt as if they were up front and honest with me. As a female it can be a little intimidating going to a dealership alone. Not once throughout my time there did I feel the least bit uncomfortable. I received a great deal on my vehicle and I felt as if they really cared and worked hard to find me the best rates and offer me the best price. I traded in my vehicle and in addition to paying it off I was also offered extra money for it. Carlos worked on my paperwork and was my direct sales person, Mike negotiated personally with the banks to find me the best rates and Teddy finished up the process and explained all the financial information to me. They all worked great together and made it their priority to make sure I was happy and that all my needs were met. I highly recommend this dealership. More

My wife and I bought cars from other dealerships and those experiences were not fond ones. At Bob Rohrman Kia we had a fantastic experience from the salesman Mark Koykar to the General Manager Michael M those experiences were not fond ones. At Bob Rohrman Kia we had a fantastic experience from the salesman Mark Koykar to the General Manager Michael Meah to the Finance Manager Ted Dziedzic all making this a great experience for my wife and I on purchasing her first BRAND NEW CAR. These guys all did a great job from the friendly and professional manner in how they got my wife the exact car that she wanted and in a way that did not make us feel like we were just another customer to be forgotten after our purchase. Enough cannot be said for the service that they provided. In the future we will definitely be coming back as repeat customers! More

Amazing experience! Joanna THANK YOU! After searching online, visiting couple places ... I realized that service you provide means the most. It was not about the car... I could find it somewhere else als online, visiting couple places ... I realized that service you provide means the most. It was not about the car... I could find it somewhere else also. It was not about the deal, which is great by the way! But it was because l felt comfortable with you. Thank you for your patience and your smile all the time! If someone can change the car business opinion, salespeople opinion and car buying experience- that's you. Thanks again. Hope to see you soon! Ask for Joanna! She will make the difference! More

I visited Joanna in November of 2012 and was looking for a used Sante Fe. My experience was very positive, although I didn't buy a car from Rohrman. She did everything to earn the sale however, through no f a used Sante Fe. My experience was very positive, although I didn't buy a car from Rohrman. She did everything to earn the sale however, through no fault of her own, the price simply wasn't competitive with the vehicle I eventually purchased from a different dealer. She was pleasant to talk to, very personal and she put together a good offering. The experience with Joanna was more than sufficient to counter-balance the experience I had with your finance manager. 'Slick Rick' sat down with me, gave me his best pitch, and concluded with "what's it going to take to put you in this car?". People.... Please! I have a $10M quota in my sales job, and if I ever took that approach to a customer, it would be the last time they'd allow me in their door. Here's a few tips for him if he's still with you; 1.) Regardless of your level of success, take off the $700 suit so the people walking in the door feel as though you can relate to their needs. 2.) People want solutions to problems. That may be their reliance on an old vehicle that isn't dependable enough to get them to work, therefore they need a vehicle refresh, or it may be the baby-boomer looking for a sporty $50k vehicle to tow behind his $250,000 motor home. At either end of the spectrum - they have needs and want help. 3.) Ask the prospect about concerns; ask them about what caused them not to buy from the last 3 dealerships they walked into. 4.) Pay attention and listen. Commit what they say or request to memory, and your every response from that point forward should address their comments. This is their agenda, not yours, so don't feel compelled to pull-out lines learned from the 'Sales Guy 101' manual. 5.) If you're on Amazon.com, looking for a tablet computer or underwear, you look extensively through the tens or hundreds of pages of offerings to find exactly the right style, design and value. The prospect walking into your dealership deserves the same attention to detail and accommodation that you afford yourself. Still, a pleasant experience at your dealership. Thanks, Tom More

One of the best experiences buying a car ever. Great service from Joanna K. who was very helpful and also very knowledgable about the vehicle which was very important to us! We will come back to this d service from Joanna K. who was very helpful and also very knowledgable about the vehicle which was very important to us! We will come back to this dealership again! More

Very easy, no haggling, up-selling or trying to push me to take add ons or features. Everyone was very personable and professional. I talked to Joanna on the phone about 15 minutes before I got there and to take add ons or features. Everyone was very personable and professional. I talked to Joanna on the phone about 15 minutes before I got there and my vehicle was ready to go for me to test drive when I arrived. More

It was very long but in the end we got a price of the car we wanted and walked away very happy. The help and support from the dealers was very good. They helped with everything and when we were waiting aroun we wanted and walked away very happy. The help and support from the dealers was very good. They helped with everything and when we were waiting around they offered various different things for us to do to enhance our experience. More

Great great great experience! Just ask for Joanna and she will do the rest! Love my Optima. The whole process was smooth and stress free. Thanks Joanna !!! will do the rest! Love my Optima. The whole process was smooth and stress free. Thanks Joanna !!! More

In a time far away there was something called 'customer service'. It is alive, thriving and inviting to all at Bob Rohrman's Schaumburg Kia. I am not related to any employee, you just won't bel 'customer service'. It is alive, thriving and inviting to all at Bob Rohrman's Schaumburg Kia. I am not related to any employee, you just won't believe that you can be treated with respect, understanding, consideration, and they turn your vehicle back as good as new. WITH A GREAT CAR WASH! More

Very professional and all employees worked very diligently to get me where i needed to be. I highly recommend this dealership. They are all a great team. diligently to get me where i needed to be. I highly recommend this dealership. They are all a great team. More