Bob Rohrman Toyota

Knowledgable Friendly Staff, I truly felt like Family! I originally came in with nerves getting ready to trade in my Hyundai because my lease term was up. I knew I had heard great things about Totota and w I originally came in with nerves getting ready to trade in my Hyundai because my lease term was up. I knew I had heard great things about Totota and wanted to give them shot. From the moment I walked in the doors I knew I made the right decision. Phenomenal staff, welcoming, no pressure atmosphere and a friendly handshake and smile from the dealer namesake all proved to be pleasant experience for my wife and I. After enjoying a cup of coffee and a cookie we test drove a few models ( Camry and RAV4.) We gave Trey our budget and he provided multiple options that made sense for us. We were able to think about it and make a decision that we felt great about and didn't feel pressure either way from the staff. We be had the Rav for almost 6 months no and it has been incredible. The service has been great and the car has been even better. I think it's safe to say that thanks to Rohrman Toyota my wife and I are now part of the Toyota family and will be back for years to come! Thanks Trey and team! More

Amazing customer service The customer service is amazing! Trey Rohrman went above and beyond looking for me the highlander I wanted. Avery Our sales man was very nice and help The customer service is amazing! Trey Rohrman went above and beyond looking for me the highlander I wanted. Avery Our sales man was very nice and helpful. Zach the finance guy made it so easy and such a pleasant experience. They were very willing to work with us. This was my first time to ever trade a vehicle I always sold my own. I was very pleased with the trade. I would highly recommend Rohrman Toyota and we will be customers for life now. Customer service says it all!!!! More

1st Lease Coming into the dealership I was a little scared even though I had no reason really to be. I guess it was just the things I have heard in stories. Com Coming into the dealership I was a little scared even though I had no reason really to be. I guess it was just the things I have heard in stories. Completely untrue, at least for me. As soon as I arrived for my appointment I was greeted with open arms. All of the employees were easy to talk to and were very enjoyable. They made it easy to know I was making the right decision. The sales guy and finance manager both answered all of my questions and have kept an open line of communication with me even after my purchase. They told me when I leased my new Camry that I was now part of the Toyota Family and I guess they really mean it because I will be back in 2 years for sure... No Doubt... no other option for me and my family. More

First time Toyota buyer Went in to look for a new truck, found a 2015 Tacoma fully loaded. My sales rep, was very helpful, and made the whole experience a good one. He answer Went in to look for a new truck, found a 2015 Tacoma fully loaded. My sales rep, was very helpful, and made the whole experience a good one. He answered every question I had, was very polite. More

Everything was perfect. Rohrman Toyota did what my local dealer in Mansfield, Ohio could not do. They got me exactly what I wanted, fast and no hassle.. Trey Rohnman went bey Rohrman Toyota did what my local dealer in Mansfield, Ohio could not do. They got me exactly what I wanted, fast and no hassle.. Trey Rohnman went beyond normal sales. He kept me up to date on my tundra. Even after hours and on his vacation. We definitely drive the 4 hours again to deal with Trey. Very impressed with his work ethnic. Job well done by all, especially Trey. More

Easy and hassle free With scion you know you are getting a fair price because everyone pays the same amount. The dealership staff was knowledgable and gave me the informat With scion you know you are getting a fair price because everyone pays the same amount. The dealership staff was knowledgable and gave me the information I needed to make an informed decision that fit my budget. I would reccomend this dealership to anyone looking for a vehicle whether it be used or new. More

never going there again very poor almost like a Fraternity I worked with multiple people the one that stuck out to me was Trey Rohrman and a Brad never said his last name. While I was waiting for my incompeten I worked with multiple people the one that stuck out to me was Trey Rohrman and a Brad never said his last name. While I was waiting for my incompetent salesman I watched the manager brad scream and jump around like a child. I was ok with that it's when a bunch of salesmen were gathered around and Brad and Trey Rohrman started there antics again this time it was louder and more vulgar! I called in about a used car and when I got there the price went up Trey Rohrman then came over to talk to me and told me he was not going to lose money ( which I'm not concerned about) I showed him the advertised price and he said it was a mistake??? Well I have read a bunch of reviews this dealership is known for bait and switch, he informed me that everyone makes mistakes which I'm fine with what I'm not fine with is the actions of management and employees they seemed like this happens a lot. So I did buy the car 1 day later not even 24 hours every light turned on! I went back to the dealership was told they won't fix it I signed a as is statement (tricks it seems that this dealership lives by) I did buy a warranty so I went somewhere else to get it fixed. With the headache and hassle I would tell anybody to stay away from this experience stay away from Bob Rohrman Toyota in Lafayette Indiana. More

Look around James Hardman in Sales is very helpful, and I would give him a 5 and recommend him to everyone. However, within a few days after purchasing a Certifie James Hardman in Sales is very helpful, and I would give him a 5 and recommend him to everyone. However, within a few days after purchasing a Certified used vehicle, various issues started becoming apparent. The car was brought in multiple times to have these initial issues addressed or reevaluated, and this continued over a 3 month period which took a great amount of time out of my schedule, Eventually, the car lost part of its headlights, and then the brakes and accelerator were acting strangely (one of these issues had previously been reported to the dealer). Then, after 3 months, the car simply died, and I had it towed to the service department. A policeman who was nearby called for my tow, which I should not have done because it was not pre-authorized by Toyota (my car was in an intersection and needed removal) and, therefore, I was informed that I can not recover the tow cost from Toyota. I was given a rental car, which was appreciated, but the rental had expired license plate tags which added to my increasing anxiety every time I drove it (even though I was informed by Service to have the policeman call Rohrman should I get stopped). The updates I had received from the service department repeatedly stated that they couldn't figure out the issues and added that the computer was not registering identifiable problems. It seemed that the entire car was falling apart. I realize that brand new cars of all makes and models can have issues, and I mention the above history in my decision to trade the car back to Rohrman for a different vehicle. By this time, my getting out of that car had already been mentioned by my salesman to the service department (per the service department). One Rohrman employee referred to my certified car as a likely lemon, and I had already reached the conclusion that I never wanted to be in that car again no matter how many experts looked at it. However, I was not overly impressed with the trade in value. One thousand miles were added in the 3 months I owned it, and the car was repeatedly in the shop. In essence, the amount of depreciation charged me over those 3 months was excessive in light of the time I spent trying to fix so many things with it (multiple employees noticed I had been there frequently). The trade in $ is my only issue. But I accepted the offer due to having lost all faith in the previous car, and I wanted to support the local community and purchase a vehicle made at SIA. More