Bob Rohrman Toyota

A Truly Positive Experience My relationship with Bob Rohrman Toyota began prior to retiring in Lafayette (my home town) from Washington, DC. I initially called the dealership fr My relationship with Bob Rohrman Toyota began prior to retiring in Lafayette (my home town) from Washington, DC. I initially called the dealership from Virginia and spoke with a knowledgeable and amenable salesperson to advise I was thinking of purchasing a RAV-4 Limited upon my return. I ended up getting it from Alexandria Toyota due to my own impatience. The Lafayette salesperson called me at a later agreed-upon date to see if I was still interested. Instead of indignation, he was kind, and stated to please look him up when I returned to town. He said also to please keep Bob Rohrman in mind for servicing my car and any future needs. This initial professional courtesy impressed me. I just traded in my two-year-old car with Bob Rhorman and my overall experience was very pleasant; it is a pleasure doing business with your company's professional staff. A service person convinced me re: making last week's trade and he introduced me to Brent, a brand new salesman who assisted me in the deal. Although Brent was still learning, he exhibited every quality for becoming a great salesman. He was congenial, helpful, and most of all - 'patient'. These are imperative qualities, especially when dealing with a woman with an attention deficit regarding the deal-making process and technicalities re: cars in general. On a similar note, I recall that a service person from the Bob Rohrman dealership on US 52 helped me when I was assigned to Rome, Italy 8 years ago. Not only did he make arrangements to get me a tire for my Toyota Solara convertible - he actually personally took the tire to the Post Office on South Street to ensure I got it in Rome within days of my request. He said he was glad to help and that it was no problem. I don't recall his name now, but when on home leave several months later, I paid him a visit to thank him and to bring him a little gift. I have no doubt that it is these types of selfless, above-and-beyond actions on the part of all Rohrman personnel that keep your customers coming back again and again. Thanks to all who have assisted me last week - service, financial, 'and' sales - you have a customer for life! Sincerely, Karen Mahlke More

Bought a 2015 Toyota Camry, my favorite car!! From my salesman Larry Rainford, to the detailer Tyler, to the General Manager Trey Rohrman...every bit of my experience was perfect. The new design o From my salesman Larry Rainford, to the detailer Tyler, to the General Manager Trey Rohrman...every bit of my experience was perfect. The new design of the Camry is totally cool. I have bought 3 Tacoma's, 2 4-Runners and now my Camry all from Larry Rainford at Bob Rohrman Toyota. I told Larry a long time ago, when I get to be older, I want a Camry. AND I AM SO HAPPY THE TIMING WAS PERFECT FOR ME TO GET THE NEW DESIGNED CAMRY!!!!! Sincerely, Gretchen Gobble More

Trade Prius's Worked with Chris Evans on a trade up from my 07 Prius to at 2013. Chris was wonderful to work with. Had all service work done at this dealer on Worked with Chris Evans on a trade up from my 07 Prius to at 2013. Chris was wonderful to work with. Had all service work done at this dealer on 07 Prius. Very good, always had great service. Bob in serrvice set up worked well explaining what was done or needed on 07 Prius. I'll be using this deal for all work on my new 2013 Prius. More

Good overall experience We traded in our car and purchased a new one. We got a fair trade-in price for the old vehicle and a fair deal on the new model. Vaughan Campbell and We traded in our car and purchased a new one. We got a fair trade-in price for the old vehicle and a fair deal on the new model. Vaughan Campbell and Chantelle Falardeau were helpful, courteous, and responsive. Be careful when meeting with the finance people at the very end of the process. While signing a lot of paperwork, they slip in items you don't really need (like auto insurance) and can actually decline. They make the extras seem like part of the final process, when actually they're add-ons. (This had happened to us repeatedly at this dealership.) It's important to question everything at the end of the process and to be on your toes! More

Superb sales and service staff keep us coming back! We have been making our automotive purchases with Bob Rohrman Toyota since 2002 without ever having anything but good experiences. The professionals i We have been making our automotive purchases with Bob Rohrman Toyota since 2002 without ever having anything but good experiences. The professionals in both sales and service have become our friends during this tenure. Vaughn Campbell, Trey Rohrman and Steve Gentry, in sales, as well as Bob Taylor and Jenny Scott have always gone the extra mile to make our experience enjoyable. .Annette Mattox and Tony Camisa always take a minute to help in any way they can and add greatly to the sales and service staff. With this team in place I can't imagine purchasing a car from any other dealership. More

great team Great team , thank you all for all your hard work. your internet team was very helpfull and salesman david . Thank you also trey, for being hands on . Great team , thank you all for all your hard work. your internet team was very helpfull and salesman david . Thank you also trey, for being hands on . you do not see that at many dealer ships. More

Superb sales staff, smooth purchasing process! I needed a new commuter car for ergonomic reasons, and I became interested in the Prius. However, it was difficult to understand the differences betwe I needed a new commuter car for ergonomic reasons, and I became interested in the Prius. However, it was difficult to understand the differences between the different models and which models had the features I was interested in. Enter David Ford, Sales/Leasing Professional Extraordinaire! David was immensely helpful in understanding the differences between the Prius models, explaining which features were standard and which could be added on for extra. He also helped me do an ergonomic assessment of the newer model Prius to be sure it would be a good fit for me. After we discovered it was, he identified a used model that had literally every feature I was interested in, and met my other requirements for buying a used car (mileage, color, etc). David helped me to set up an extensive test drive, answering my questions about the car and demonstrating features I didn't even know about. When I had settled on the car, he was very patient and knowledgeable about explaining payment options, which was a relief! When we were trading in an older car and the dealership was offering much less than we anticipated, David helped negotiate the price upward so that we could drive away with the new car that same day. He made the process as painless as possible, and was very pleasant to work with! And the other staff of Bob Rohrman Toyota were great too! Whenever I needed to find David, other salespeople or receptionists were very quick to help and friendly. When everything was negotiated, Jay Cochran, Business Manager, was very helpful in explaining different warranty options, liability clauses, and general car-buying paperwork. He gave honest feedback about warranties, and was willing to negotiate on the price to suit our needs. Finally, after I bought the car and drove it for a week, when I had a minor feature I needed changed, David Ford was quick to schedule me in the service center, and I waited for only half an hour to be taken care of. Overall it was a very positive experience with Bob Rohrman Toyota. Hopefully I won't need to buy another car soon, but if I do, I'll be back. More

Top notch dealership I searched for almost two months and visited over a dozen dealerships all over the state, before I talked to Chuck at Bob Rohrman. My only regret is t I searched for almost two months and visited over a dozen dealerships all over the state, before I talked to Chuck at Bob Rohrman. My only regret is that I didnt visit Chuck at Bob Rohrman sooner. Most of the dealerships I visited either didn't take me seriously or their salesmen were extremely awkward and the opposite of what you'd expect a car salesman to be. I was told by multiple dealerships that no one would beat their price, Chuck not only beat their price but made me feel welcome and comfortable with the entire process. I would recommend Chuck and Bob Rohrman to anyone looking for a new vehicle. Thanks again. More

Had a GREAT experience buying a used van We bought a 2011 Toyota Sienna from Brett Gerber at Bob Rohrman Toyota about a month ago. He was knowledgeable about the vehicle, courteous and helpf We bought a 2011 Toyota Sienna from Brett Gerber at Bob Rohrman Toyota about a month ago. He was knowledgeable about the vehicle, courteous and helpful. Our communication with him before, during and since the sale has been superb. The facility is top-notch. I can't thing of anything that would make it more customer-friendly. Like we've been telling our friends, we love the vehicle and had a great experience buying it. More