Bob Rohrman Toyota

Don't Trust "Inspection" Process Purchased a used 2009 Camry Hybrid with 51,000 miles on April 9th in 40 degree weather. On April 11th found out the AC didn't work when temps got to t Purchased a used 2009 Camry Hybrid with 51,000 miles on April 9th in 40 degree weather. On April 11th found out the AC didn't work when temps got to the 70's. Sales person Brian Shively told me he would check into what the dealership was willing to do. No responses from him, so I drove 90 minutes back to the dealership on April 18th to have their service department check what was wrong. They couldn't get me in until the following week. Drove back April 23rd to be told there was a cracked condenser and other issues totaling $1350 in repair costs. Was shown 3 Month/3000 mile paperwork only covers drive train and few components. I questioned how they could miss AC not working, I was told, "we don't do as thorough an inspection on 3 month/3000 mile warranty AS IS vehicles because we might find too many things wrong." Salesperson said it worked the night of your test drive. He is right, the light came on and it "appeared" to be working in the 40 degree weather. No negotiation on repair cost. Very disappointing transaction at a dealership who could have chosen to do the right thing. Service Manager Mitch S tried to help. He was told NO to any adjustment to the repair estimate. It seems the management at this location is more worried about today's profit then loyal repeat customers. BEWARE - you aren't a customer at Rohrman - you are $$$$$. More

Be careful.. I would like to preface this by saying.... It was only my second vehicle purchase I have made so I should have informed myself a little more diligentl I would like to preface this by saying.... It was only my second vehicle purchase I have made so I should have informed myself a little more diligently. I recently wrecked my Honda. I was looking for something I could pay for that day. The cheap crappy Dodge Neon I was interested in was on the used car website but was not at that the B.R. Toyota location and did not even run. This frustrated me quite a bit because I called several times throughout the day to see what location different cars were at and where I could go to test drive them. I was told the Neon would be at the Toyota location on 26. Initially I was only contacting Bob Rohrman Toyota to test drive that neon so I could compare it with a previous test drive. But then Mike and I started talking..... It was like a bait and switch situation. If the car didn't run why couldn't you have mentioned that to me that over the phone! Oh but of course you want me to come to the facility. The car I ended up purchasing "had just been traded in". 'Oh I don't have that car but check this one that is double you budget out'. Of course I fell in love with the better quality car and thought I could make it work with financing. He SOLD me. I'm fairly impressionable so I take a little responsibility for not taking a second to analyze the situation. My advice would be NOT to finance through Bob Roman. If I would have paid for the car on my credit card it would have been better. Jay in the finance department just confirmed with me that to finance the $6,000 car, it cost me $345.78 (and that's without any interest). 7% interest rate is less than stellar as well. Mike Momberger is a nice fella but Bob Rorhman Auto is a company I will never support again. Walk away from the sale. Seriously. You WILL be able to find the car at a better price. (turns out..... the wrecked Honda I sold for salvage has been put on a lot for $2,500. In retrospect I feel perhaps I should have fixed the rear axle instead of even looking for a new one) More

This is my 2nd Toyota purchase from this dealership, & I highly recommend them. Everyone is courteous, friendly & helpful. I purchased my 1st Rav4 from them in 1998 & drove nearly 230,000 miles. It was & I highly recommend them. Everyone is courteous, friendly & helpful. I purchased my 1st Rav4 from them in 1998 & drove nearly 230,000 miles. It was an awesome vehicle, & service at Rohrman's was always great. It was a no-brainer to go back there for another Rav4. Mike Momberger was more than helpful, finding me the vehicle I wanted in my price range & explaining the features, warranty, etc. More

Had a wonderful experience. Chuck did a wonderful job of explaining everything and was very friendly. After meeting with him, I felt confident in making my decision to purchase. I would recommend this deale explaining everything and was very friendly. After meeting with him, I felt confident in making my decision to purchase. I would recommend this dealership. More

I had a great experience at Bob Rohrman Toyota. Chuck Austin made me feel very comfortable with my purchase. I would recommend this dealership to anyone. Austin made me feel very comfortable with my purchase. I would recommend this dealership to anyone. More

Selection and pricing of vehicles was excellent. Customer service and associate was knowledable and very understanding of our needs and wants. We enjoyed our shopping experience . Customer service and associate was knowledable and very understanding of our needs and wants. We enjoyed our shopping experience . More

I recently traded in my vehicle at this dealership for a 2008 Pontiac G6 GXP and had an awesome experience while there. Everyone was nice and courteous and actually cared about the customers. The person I 2008 Pontiac G6 GXP and had an awesome experience while there. Everyone was nice and courteous and actually cared about the customers. The person I mostly dealt with was Brett Gerber. He was a very nice and professional person. I had one small concern about the car I was looking at and instead of blowing it off and trying to give me some random excuse he had their mechanic take a look at it right then and there before having me buy it. After the mechanic looked at it he came out and talked to me directly about my concern instead of playing telephone and relaying messages. I highly recommend this place if you are looking for a vehicle and I highly recommend asking for Brett Gerber as he seemed very professional. More

My wife and I went to Bob Rohrman Toyota on a very tight budget to buy a used car. We only had a vague idea what type of car we wanted to buy and had not really checked their inventory. Mike Momberger, our budget to buy a used car. We only had a vague idea what type of car we wanted to buy and had not really checked their inventory. Mike Momberger, our agent, listened to us and then spent some time checking their inventory and made a list of cars he thought would fit our budget. Then he drove us round Lafayette, IN, to about 5 different lots. At each lot, he gave us advice concerning the vehicle he had brought us to see. Whenever we wanted, he would encourage us to sit in the vehicles, turn on the engine and check out the features. He never became flustered, even as we kept rejecting vehicle after vehicle. Eventually, we narrowed the choices down to two vehicles. Then he brought us back to the dealership and gave us information on the two vehicles, including their Carfax history. Based on that, we selected one vehicle; but, before we made a firm decision, we asked another big favor of him -- to go back and see the vehicle. Mike didn't get annoyed. He drove us back to that lot and then gave me the opportunity to drive back to the dealership in the vehicle we were thinking of purchasing. That sealed the deal for us. Apart from his professionalism, Mike also treated us like family. He took the time to learn our (strange-sounding foreign) names and pronounced them perfectly -- he never forgot them and always referred to us by name. He even took the trouble to learn our daughter's name. And, when we came to pick up the car, he asked us how to say "thank you" in our own language... and, once again, aced it! This really touched our hearts. I will gladly recommend Bob Rohrman Toyota and, especially, Mike Momberger to anyone who wants excellent and friendly service. God bless you Mike!! More

I checked the dealer's website in advance and found my favorite fit. The car was pretty much the same as it was described online. I made my decision right after I did the test drive. Chris was very fri my favorite fit. The car was pretty much the same as it was described online. I made my decision right after I did the test drive. Chris was very friendly and helped me with decision making. He was also good with post-sale follow-up. More

We are currently leasing a 2013 Toyota Highlander from Bob Rohrman in Lafayette, IN. My husband and I have never leased a vehicle before. We have several vehicles due to our business and my husband has ha Bob Rohrman in Lafayette, IN. My husband and I have never leased a vehicle before. We have several vehicles due to our business and my husband has had a lot of experiencing purchasing used vehicles, but leasing was unchartered territory for us. Our family is also very loyal to a particular dealership that is not Bob Rohrman so we were hesitant to go with a different dealership. However, thanks to the help of Brett Gerber, Chris, and everyone else we met at the Toyota, we are in a vehicle that we absolutely love. Brett showed us the Highlander and went with us on a test drive. He was very informative and answered any questions we had about the vehicle. My husband can be very particular when it comes to purchasing a vehicle and it definitely is not a process that he rushes. Brett was very patient with us and was always available and easy to get ahold of when we had questions. Even if he hadn't heard from us, he would make contact and check in on us to see where we were at in our decision process. We also feel like we have an excellent understanding and grasp of the leasing process now because of Brett and the entire team at Toyota. Everyone explained the process in detail. If we did not understand something, they would explain the same thing in a different way until we understood. We were also very excited to learn about all of the things that the Toyota Care has to offer, which was a big selling point for us. Brett is an excellent sales associate. He is outgoing, friendly, knowledgable, and trustworthy. As small business owners we strongly believe in the value of word of mouth, and we have nothing but good things to say to everyone we know about Toyota, this dealership, Brett, and our entire experience. More