Bob Rohrman Toyota

I traded in my old vehicle and purchased toyota hybrid limited 2013. The quoted price was set at monthly payments and terms and no of payments for 60 mnths. Kaci Jackson told us the terms will remian the limited 2013. The quoted price was set at monthly payments and terms and no of payments for 60 mnths. Kaci Jackson told us the terms will remian the same, As we approcahed there to buy the vehicle, Jay Cochran raised the price and said they were quoting on wrong vehicle ( very common excuse to fool you). I denied their new quote. Kaci came back and assured us that they will give us the price we were qouting before with all the terms same. We trusted her (big mistake we trusted on her innocent face) and signed the paper without Jay cochran's explanation on any terms. We were not told that the monthly payment are changed from 6o 712 Kent mnths to 75. We went back and spoke to Trey who was showing legal way of handling the issue. He said he has all the contract papers and he would not change the terms. We felt stupid when their sales rep (Kaci Jackson) lied in front of gen manger/owner's grandson, Trey Rohrman. Se said she told us that the old quotation was for gas vehicle and she never accepted that she did not exaplin about change in terms. She was also pointing all the blame on us. They were unreliable. Their owner;s grandson/ gen manger was rude at the end and told us that he cant do anything. He said,: i dont knwo how you can sign on these paperd without reading those. We were handled those papers ANd made us busy in the conversation about APR and drivers' care policy and the paers were signed in less than 5 mins and we stepped out of Jay Cochran's office in less than 5 mins. He even forgot to take down payment from us even we had signed the papers.They called us and we (as honest person) went back and gave that down payment. See if we had told them that the papers were already signed and the finance manger did not even think about taking downpayment, we also did the same mistake as we signed the contract on their faith. The only differnce between them and us is that we went back and covered their mistake by paing them the downpayment and they were not reliable, honest, or professional enough to amend their hidden terms. The manager was so smart that he took away the quotation paper on which he wrote down the lower price than they sold that vehicle to us. he misplaced that paper on purpose an dcame back in 2 mins and said he does not knwo where he put that paper..very smart. We have another quoatation paper with his handwriting to show him sometimes if their customer relation officer or manufacturer wants to see. We were given that vehicle with 427 miles without cleaning the int and ext. They charged us for the accessories which they have included in the quoted/finalized deal. Please do not go to them unprepared. They can sell their vehicle by any means and have you sign their papers without showing you /explaining the terms and conditions. Don't go by their sales rep's words. They never sell you any vehicle on their sale rep's quoted price even is their sale rep tells you that he/she has talked to the manager. Take those papers at home or have them sign on a paper when they quote the price and make sure you read each and every number right before you sign a paper. Ther eis no word like "trust or reliabliity " in their company. I love tOyota and i can find another dealer even if I have to go 60 miles from my house but I will definitely not trust any dealer from now onwards. It is a lesson for me. I am still looking forward to get fair judgement and hope i will get that. More

Would not ever buy from this dealership again. They do not stand behind what they sale! Overall bad experience. Even the experience dealing with the general manager was bad. not stand behind what they sale! Overall bad experience. Even the experience dealing with the general manager was bad. More

We bought a used car for our daughter from these people. Even though it seemed to need a little TLC, we negotiated a price we thought was fair, and entered into the deal in good faith expecting to put a lit Even though it seemed to need a little TLC, we negotiated a price we thought was fair, and entered into the deal in good faith expecting to put a little money into it but feeling we had purchased a roadworthy vehicle. After being driven a little over 100 miles, it overheated; we subsequently found out from a mechanic that it needed a water pump, the transmission was shot, and the head gasket seal was bad. The estimate for repairs was at least as much as we paid for the car! After finally getting someone at the dealership to talk to us, we were told nothing could be done...we did buy the car 'as is'. We were also told that if 'they did something for us, they would have to do something for lots of other people', which could be perceived as an admission of unscrupulous behavior. This on top of the fact that some of their salespeople were overheard laughing and making light of the unfortunate situation we were in. As of this writing, the matter has not been totally resolved. There is a credit union involved in this who has a worthless vehicle on a secured loan...not good for them, either. Bottom line, these people are not to be trusted. They even admitted they don't really check out some of the cars they sell - they drive them a little - but clearly they would sell anything to anyone to make a buck. More