Bob Rohrman Toyota

Amazing customer service The customer service is amazing! Trey Rohrman went above and beyond looking for me the highlander I wanted. Avery Our sales man was very nice and help The customer service is amazing! Trey Rohrman went above and beyond looking for me the highlander I wanted. Avery Our sales man was very nice and helpful. Zach the finance guy made it so easy and such a pleasant experience. They were very willing to work with us. This was my first time to ever trade a vehicle I always sold my own. I was very pleased with the trade. I would highly recommend Rohrman Toyota and we will be customers for life now. Customer service says it all!!!! More

1st Lease Coming into the dealership I was a little scared even though I had no reason really to be. I guess it was just the things I have heard in stories. Com Coming into the dealership I was a little scared even though I had no reason really to be. I guess it was just the things I have heard in stories. Completely untrue, at least for me. As soon as I arrived for my appointment I was greeted with open arms. All of the employees were easy to talk to and were very enjoyable. They made it easy to know I was making the right decision. The sales guy and finance manager both answered all of my questions and have kept an open line of communication with me even after my purchase. They told me when I leased my new Camry that I was now part of the Toyota Family and I guess they really mean it because I will be back in 2 years for sure... No Doubt... no other option for me and my family. More

First time Toyota buyer Went in to look for a new truck, found a 2015 Tacoma fully loaded. My sales rep, was very helpful, and made the whole experience a good one. He answer Went in to look for a new truck, found a 2015 Tacoma fully loaded. My sales rep, was very helpful, and made the whole experience a good one. He answered every question I had, was very polite. More

Everything was perfect. Rohrman Toyota did what my local dealer in Mansfield, Ohio could not do. They got me exactly what I wanted, fast and no hassle.. Trey Rohnman went bey Rohrman Toyota did what my local dealer in Mansfield, Ohio could not do. They got me exactly what I wanted, fast and no hassle.. Trey Rohnman went beyond normal sales. He kept me up to date on my tundra. Even after hours and on his vacation. We definitely drive the 4 hours again to deal with Trey. Very impressed with his work ethnic. Job well done by all, especially Trey. More

Easy and hassle free With scion you know you are getting a fair price because everyone pays the same amount. The dealership staff was knowledgable and gave me the informat With scion you know you are getting a fair price because everyone pays the same amount. The dealership staff was knowledgable and gave me the information I needed to make an informed decision that fit my budget. I would reccomend this dealership to anyone looking for a vehicle whether it be used or new. More

never going there again very poor almost like a Fraternity I worked with multiple people the one that stuck out to me was Trey Rohrman and a Brad never said his last name. While I was waiting for my incompeten I worked with multiple people the one that stuck out to me was Trey Rohrman and a Brad never said his last name. While I was waiting for my incompetent salesman I watched the manager brad scream and jump around like a child. I was ok with that it's when a bunch of salesmen were gathered around and Brad and Trey Rohrman started there antics again this time it was louder and more vulgar! I called in about a used car and when I got there the price went up Trey Rohrman then came over to talk to me and told me he was not going to lose money ( which I'm not concerned about) I showed him the advertised price and he said it was a mistake??? Well I have read a bunch of reviews this dealership is known for bait and switch, he informed me that everyone makes mistakes which I'm fine with what I'm not fine with is the actions of management and employees they seemed like this happens a lot. So I did buy the car 1 day later not even 24 hours every light turned on! I went back to the dealership was told they won't fix it I signed a as is statement (tricks it seems that this dealership lives by) I did buy a warranty so I went somewhere else to get it fixed. With the headache and hassle I would tell anybody to stay away from this experience stay away from Bob Rohrman Toyota in Lafayette Indiana. More

Look around James Hardman in Sales is very helpful, and I would give him a 5 and recommend him to everyone. However, within a few days after purchasing a Certifie James Hardman in Sales is very helpful, and I would give him a 5 and recommend him to everyone. However, within a few days after purchasing a Certified used vehicle, various issues started becoming apparent. The car was brought in multiple times to have these initial issues addressed or reevaluated, and this continued over a 3 month period which took a great amount of time out of my schedule, Eventually, the car lost part of its headlights, and then the brakes and accelerator were acting strangely (one of these issues had previously been reported to the dealer). Then, after 3 months, the car simply died, and I had it towed to the service department. A policeman who was nearby called for my tow, which I should not have done because it was not pre-authorized by Toyota (my car was in an intersection and needed removal) and, therefore, I was informed that I can not recover the tow cost from Toyota. I was given a rental car, which was appreciated, but the rental had expired license plate tags which added to my increasing anxiety every time I drove it (even though I was informed by Service to have the policeman call Rohrman should I get stopped). The updates I had received from the service department repeatedly stated that they couldn't figure out the issues and added that the computer was not registering identifiable problems. It seemed that the entire car was falling apart. I realize that brand new cars of all makes and models can have issues, and I mention the above history in my decision to trade the car back to Rohrman for a different vehicle. By this time, my getting out of that car had already been mentioned by my salesman to the service department (per the service department). One Rohrman employee referred to my certified car as a likely lemon, and I had already reached the conclusion that I never wanted to be in that car again no matter how many experts looked at it. However, I was not overly impressed with the trade in value. One thousand miles were added in the 3 months I owned it, and the car was repeatedly in the shop. In essence, the amount of depreciation charged me over those 3 months was excessive in light of the time I spent trying to fix so many things with it (multiple employees noticed I had been there frequently). The trade in $ is my only issue. But I accepted the offer due to having lost all faith in the previous car, and I wanted to support the local community and purchase a vehicle made at SIA. More

A Truly Positive Experience My relationship with Bob Rohrman Toyota began prior to retiring in Lafayette (my home town) from Washington, DC. I initially called the dealership fr My relationship with Bob Rohrman Toyota began prior to retiring in Lafayette (my home town) from Washington, DC. I initially called the dealership from Virginia and spoke with a knowledgeable and amenable salesperson to advise I was thinking of purchasing a RAV-4 Limited upon my return. I ended up getting it from Alexandria Toyota due to my own impatience. The Lafayette salesperson called me at a later agreed-upon date to see if I was still interested. Instead of indignation, he was kind, and stated to please look him up when I returned to town. He said also to please keep Bob Rohrman in mind for servicing my car and any future needs. This initial professional courtesy impressed me. I just traded in my two-year-old car with Bob Rhorman and my overall experience was very pleasant; it is a pleasure doing business with your company's professional staff. A service person convinced me re: making last week's trade and he introduced me to Brent, a brand new salesman who assisted me in the deal. Although Brent was still learning, he exhibited every quality for becoming a great salesman. He was congenial, helpful, and most of all - 'patient'. These are imperative qualities, especially when dealing with a woman with an attention deficit regarding the deal-making process and technicalities re: cars in general. On a similar note, I recall that a service person from the Bob Rohrman dealership on US 52 helped me when I was assigned to Rome, Italy 8 years ago. Not only did he make arrangements to get me a tire for my Toyota Solara convertible - he actually personally took the tire to the Post Office on South Street to ensure I got it in Rome within days of my request. He said he was glad to help and that it was no problem. I don't recall his name now, but when on home leave several months later, I paid him a visit to thank him and to bring him a little gift. I have no doubt that it is these types of selfless, above-and-beyond actions on the part of all Rohrman personnel that keep your customers coming back again and again. Thanks to all who have assisted me last week - service, financial, 'and' sales - you have a customer for life! Sincerely, Karen Mahlke More