Bob Rohrman Toyota

Good overall experience We traded in our car and purchased a new one. We got a fair trade-in price for the old vehicle and a fair deal on the new model. Vaughan Campbell and We traded in our car and purchased a new one. We got a fair trade-in price for the old vehicle and a fair deal on the new model. Vaughan Campbell and Chantelle Falardeau were helpful, courteous, and responsive. Be careful when meeting with the finance people at the very end of the process. While signing a lot of paperwork, they slip in items you don't really need (like auto insurance) and can actually decline. They make the extras seem like part of the final process, when actually they're add-ons. (This had happened to us repeatedly at this dealership.) It's important to question everything at the end of the process and to be on your toes! More

Superb sales and service staff keep us coming back! We have been making our automotive purchases with Bob Rohrman Toyota since 2002 without ever having anything but good experiences. The professionals i We have been making our automotive purchases with Bob Rohrman Toyota since 2002 without ever having anything but good experiences. The professionals in both sales and service have become our friends during this tenure. Vaughn Campbell, Trey Rohrman and Steve Gentry, in sales, as well as Bob Taylor and Jenny Scott have always gone the extra mile to make our experience enjoyable. .Annette Mattox and Tony Camisa always take a minute to help in any way they can and add greatly to the sales and service staff. With this team in place I can't imagine purchasing a car from any other dealership. More

great team Great team , thank you all for all your hard work. your internet team was very helpfull and salesman david . Thank you also trey, for being hands on . Great team , thank you all for all your hard work. your internet team was very helpfull and salesman david . Thank you also trey, for being hands on . you do not see that at many dealer ships. More

Superb sales staff, smooth purchasing process! I needed a new commuter car for ergonomic reasons, and I became interested in the Prius. However, it was difficult to understand the differences betwe I needed a new commuter car for ergonomic reasons, and I became interested in the Prius. However, it was difficult to understand the differences between the different models and which models had the features I was interested in. Enter David Ford, Sales/Leasing Professional Extraordinaire! David was immensely helpful in understanding the differences between the Prius models, explaining which features were standard and which could be added on for extra. He also helped me do an ergonomic assessment of the newer model Prius to be sure it would be a good fit for me. After we discovered it was, he identified a used model that had literally every feature I was interested in, and met my other requirements for buying a used car (mileage, color, etc). David helped me to set up an extensive test drive, answering my questions about the car and demonstrating features I didn't even know about. When I had settled on the car, he was very patient and knowledgeable about explaining payment options, which was a relief! When we were trading in an older car and the dealership was offering much less than we anticipated, David helped negotiate the price upward so that we could drive away with the new car that same day. He made the process as painless as possible, and was very pleasant to work with! And the other staff of Bob Rohrman Toyota were great too! Whenever I needed to find David, other salespeople or receptionists were very quick to help and friendly. When everything was negotiated, Jay Cochran, Business Manager, was very helpful in explaining different warranty options, liability clauses, and general car-buying paperwork. He gave honest feedback about warranties, and was willing to negotiate on the price to suit our needs. Finally, after I bought the car and drove it for a week, when I had a minor feature I needed changed, David Ford was quick to schedule me in the service center, and I waited for only half an hour to be taken care of. Overall it was a very positive experience with Bob Rohrman Toyota. Hopefully I won't need to buy another car soon, but if I do, I'll be back. More

Top notch dealership I searched for almost two months and visited over a dozen dealerships all over the state, before I talked to Chuck at Bob Rohrman. My only regret is t I searched for almost two months and visited over a dozen dealerships all over the state, before I talked to Chuck at Bob Rohrman. My only regret is that I didnt visit Chuck at Bob Rohrman sooner. Most of the dealerships I visited either didn't take me seriously or their salesmen were extremely awkward and the opposite of what you'd expect a car salesman to be. I was told by multiple dealerships that no one would beat their price, Chuck not only beat their price but made me feel welcome and comfortable with the entire process. I would recommend Chuck and Bob Rohrman to anyone looking for a new vehicle. Thanks again. More

Had a GREAT experience buying a used van We bought a 2011 Toyota Sienna from Brett Gerber at Bob Rohrman Toyota about a month ago. He was knowledgeable about the vehicle, courteous and helpf We bought a 2011 Toyota Sienna from Brett Gerber at Bob Rohrman Toyota about a month ago. He was knowledgeable about the vehicle, courteous and helpful. Our communication with him before, during and since the sale has been superb. The facility is top-notch. I can't thing of anything that would make it more customer-friendly. Like we've been telling our friends, we love the vehicle and had a great experience buying it. More

Don't Trust "Inspection" Process Purchased a used 2009 Camry Hybrid with 51,000 miles on April 9th in 40 degree weather. On April 11th found out the AC didn't work when temps got to t Purchased a used 2009 Camry Hybrid with 51,000 miles on April 9th in 40 degree weather. On April 11th found out the AC didn't work when temps got to the 70's. Sales person Brian Shively told me he would check into what the dealership was willing to do. No responses from him, so I drove 90 minutes back to the dealership on April 18th to have their service department check what was wrong. They couldn't get me in until the following week. Drove back April 23rd to be told there was a cracked condenser and other issues totaling $1350 in repair costs. Was shown 3 Month/3000 mile paperwork only covers drive train and few components. I questioned how they could miss AC not working, I was told, "we don't do as thorough an inspection on 3 month/3000 mile warranty AS IS vehicles because we might find too many things wrong." Salesperson said it worked the night of your test drive. He is right, the light came on and it "appeared" to be working in the 40 degree weather. No negotiation on repair cost. Very disappointing transaction at a dealership who could have chosen to do the right thing. Service Manager Mitch S tried to help. He was told NO to any adjustment to the repair estimate. It seems the management at this location is more worried about today's profit then loyal repeat customers. BEWARE - you aren't a customer at Rohrman - you are $$$$$. More

Be careful.. I would like to preface this by saying.... It was only my second vehicle purchase I have made so I should have informed myself a little more diligentl I would like to preface this by saying.... It was only my second vehicle purchase I have made so I should have informed myself a little more diligently. I recently wrecked my Honda. I was looking for something I could pay for that day. The cheap crappy Dodge Neon I was interested in was on the used car website but was not at that the B.R. Toyota location and did not even run. This frustrated me quite a bit because I called several times throughout the day to see what location different cars were at and where I could go to test drive them. I was told the Neon would be at the Toyota location on 26. Initially I was only contacting Bob Rohrman Toyota to test drive that neon so I could compare it with a previous test drive. But then Mike and I started talking..... It was like a bait and switch situation. If the car didn't run why couldn't you have mentioned that to me that over the phone! Oh but of course you want me to come to the facility. The car I ended up purchasing "had just been traded in". 'Oh I don't have that car but check this one that is double you budget out'. Of course I fell in love with the better quality car and thought I could make it work with financing. He SOLD me. I'm fairly impressionable so I take a little responsibility for not taking a second to analyze the situation. My advice would be NOT to finance through Bob Roman. If I would have paid for the car on my credit card it would have been better. Jay in the finance department just confirmed with me that to finance the $6,000 car, it cost me $345.78 (and that's without any interest). 7% interest rate is less than stellar as well. Mike Momberger is a nice fella but Bob Rorhman Auto is a company I will never support again. Walk away from the sale. Seriously. You WILL be able to find the car at a better price. (turns out..... the wrecked Honda I sold for salvage has been put on a lot for $2,500. In retrospect I feel perhaps I should have fixed the rear axle instead of even looking for a new one) More

This is my 2nd Toyota purchase from this dealership, & I highly recommend them. Everyone is courteous, friendly & helpful. I purchased my 1st Rav4 from them in 1998 & drove nearly 230,000 miles. It was & I highly recommend them. Everyone is courteous, friendly & helpful. I purchased my 1st Rav4 from them in 1998 & drove nearly 230,000 miles. It was an awesome vehicle, & service at Rohrman's was always great. It was a no-brainer to go back there for another Rav4. Mike Momberger was more than helpful, finding me the vehicle I wanted in my price range & explaining the features, warranty, etc. More

Had a wonderful experience. Chuck did a wonderful job of explaining everything and was very friendly. After meeting with him, I felt confident in making my decision to purchase. I would recommend this deale explaining everything and was very friendly. After meeting with him, I felt confident in making my decision to purchase. I would recommend this dealership. More