Bob Rohrman Toyota

My experience at this dealership was amazing! Brandon was the sales person I worked with and he made this experience great; I am young and new to shopping for cars, I was nervous I'd get a sales Brandon was the sales person I worked with and he made this experience great; I am young and new to shopping for cars, I was nervous I'd get a sales person who would get annoyed with me or try and sell me additional, unnecessary products because I was young and ignorant on the whole car-buying process. Brandon was the opposite, he took the time to explain every aspect of the sale with me, he explained nearly everything I asked with patience and kindness, and overall was just a great, friendly guy to work with. The only downside to my experience was it took a long time to get through the sale. It seemed like none of the paperwork was ready once we got there and waiting to meet with the financial team took at least 30 minutes of waiting. Additionally, I was charged for a road emergency kit (including jumper cables, etc.) that I was looking forward to receiving and having for emergencies, but that was missing from my vehicle. Jedadiah assured me he'd reach out when they found that kit, so I am sure I will receive it soon, but I would've never known if I hadn't checked the itemized list on the cost for the car. This did not take away from my experience, however, we were still very well taken care of, and I would recommend anyone to come to this dealership. Toyota made buying my first car very special :) More

I took my cars for service since 2017, service dept. Will change your oil, courtesy check around of the vehicle and carwash, I liked the the way it was before when at the End of the inspection, you rec Will change your oil, courtesy check around of the vehicle and carwash, I liked the the way it was before when at the End of the inspection, you received a paper with all the goods, bads and future needs of it. More

Monte and Matt Baxter were fabulous. We were very disappointed in our experience with Levi as he made a mistake and blamed it on an employee in front of us. Mistakes happen, the proble We were very disappointed in our experience with Levi as he made a mistake and blamed it on an employee in front of us. Mistakes happen, the problem was how he handled it when he did not take ownership and blatantly blamed another employee. VERY poor leadership example and a negative experience for us as the customer. More

We lost a wheel cover while vacation. The Rohrman group replace the cover for free. Thank you Toyota service. The Rohrman group replace the cover for free. Thank you Toyota service. More

I brought the car in, was immediately received, informed of the service done and picked it back up in the expected time. Everyone was kind and helpful. of the service done and picked it back up in the expected time. Everyone was kind and helpful. More

Great experience! We were treated very well by Larry, Mike and Monte (aka Marcus)! Thanks again for all your help! We were treated very well by Larry, Mike and Monte (aka Marcus)! Thanks again for all your help! More

The service fantastic. The workers are very friendly and helpful. I love bringing my car there for service. Its not only the service though. Everyone there is friendly. I l The workers are very friendly and helpful. I love bringing my car there for service. Its not only the service though. Everyone there is friendly. I love everyone's customer service. I know when I come there, I will be taken care of. Thank you all very much for making me feel at home when I come there. More

Everyone was very polite and thorough starting with the first contact on the phone to make the appointment. The people that met me at with my car, and when we checked out at the counter, where I paid very first contact on the phone to make the appointment. The people that met me at with my car, and when we checked out at the counter, where I paid very good customer service. More

Monday (1/23) I took my car to Rohrman Toyota because the battery was dying occasionally. I was told the same day, that the battery tested perfectly and that they believe it was a terminal end that needed re battery was dying occasionally. I was told the same day, that the battery tested perfectly and that they believe it was a terminal end that needed replaced. They also informed me that my front and rear breaks needed replaced, that I need break fluid, and there was a rodent nest near the cabin filter that needed removed. I told them I would let them do the terminal end but that I'd take it elsewhere to get the rest done (because I know dealer's often have unnecessary upcharges). I got a call a few hours later that said they were done and I could come get my car. I had my husband leave work and he drove me there on my lunch break only for them to tell me that it wasn't done and they would get the part in the next day (Tuesday 1/24). They put me in a loaner vehicle and sent me on my way. On Tuesday, they called to tell me that they tested my battery again and it miraculously tested poorly (though the day before was perfect). I also just replaced my battery exactly one year ago so I thought this was fishy. Though I didn't want to, my husband told me to tell them to go ahead and fix everything they listed while they had the vehicle. I told them to go ahead and rotate my tires and do an oil change since I was due in the next 400 miles. I got a voicemail from them on Wednesday around 1:30 telling me that due to the snow it was pretty quiet at the dealership so they were all leaving early. My opinion is that they should have already had my vehicle finished after having it for 2 days. If it wasn't finished, I wouldn't send home my staff until the work was done. It couldn't have been that slow of a day or my vehicle would have been done. I received a call this morning (Thursday 1/26) to inform me my car was ready to pick up. My husband went to get it and it was $2,000!!! Not only is this price ridiculous for all I went through and them having my car for 3 1/2 days, but then they added on a 3.5% credit card fee because my husband paid with his credit card. When he complained, they said that they told me there would be a charge for using a credit card and I approved it. This didn't happen, they never said a word about a credit card. BE WARE. WE WILL NEVER GO BACK TO THIS DEALERSHIP AGAIN. More

I worked with Larry Rainford for my new RAV4. Larry has done an amazing job. He get me the car I want and the process is very fast! I would like to also thanks other members of the team who helpe Larry has done an amazing job. He get me the car I want and the process is very fast! I would like to also thanks other members of the team who helped me during the process. More