Bob Rohrman's Gurnee Hyundai

Alex was amazing and helped me get what I wanted with no time wasted. I was in and out. If you're looking for someone friendly to help that would be Alex. time wasted. I was in and out. If you're looking for someone friendly to help that would be Alex. More

They were really fast and got me in and out with a car that I love thank y’all so much that I love thank y’all so much More

Most employees were flat out rude, told Pasha we were looking for cars elsewhere he told us not to go that route so we werent sold a lemon. Walked out of gurnee hyundai with a lemon. Needs a whole new mo looking for cars elsewhere he told us not to go that route so we werent sold a lemon. Walked out of gurnee hyundai with a lemon. Needs a whole new motor less than 10 days after purchase and was told theres nothing they can do about it. More

I bought a 2016 Sonata Se from this dealership back in September. When I bought my sonata it has been nothing but issues and a lemon since. I took it back in after 7 days of buying due to an engine light, September. When I bought my sonata it has been nothing but issues and a lemon since. I took it back in after 7 days of buying due to an engine light, and when I bought the car the passenger side mirror did not work so I brought it in for the mirror to get fixed and noticed the engine code the same day. . Due to the fact the car wasn't under an extended warranty there was no help to be given to me. All though Illinois is a ten day 150 miles powertrain warranty for as is cars like this one. I have been pushed around for months being told by Pasha my salesman that he had to speak to someone in service, when I called again I was told, it has been escalated to the sales manager, then when I called again Pasha told me it was being sent to corporate Hyundai. Months later The car burns oil like crazy still The car stutters, misfires, and has no power randomly runs like crap, gets horrendous gas mileage, and the oil is blacker than obsidian after 500 miles, mind you that's if there's any left and I am not out of oil by then. I still have yet to hear back about why nothing is going on More

Terrible buying experience. I wouldn’t recommend anyone going here. My salesman ALEX was terrible. He rushed me to do things and wasn’t transparent about anything. Even before g I wouldn’t recommend anyone going here. My salesman ALEX was terrible. He rushed me to do things and wasn’t transparent about anything. Even before going out for a test drive, he continued to ask for me to write him a good review. I’m happy with the car that I got but the overall experience was bad. Some number came back the first time and I told them that I didn’t want to accept those and if they could get it down to a certain number then I’ll take it. Right after that he comes back with paper work for me to sign with out even giving me numbers. He took my license plates off my trade in and placed them on the new car without me even accepting the offer nor making it to the finance office first. After sitting in the finance office and getting some decent numbers. I mentioned to ANGEL that there’s no gas in the vehicle and if they could put some gas in before me leaving the lot. He agreed to do so. I also mentioned it to ALEX and he said they will take care of me before leaving. So after leaving and getting on the highway, I looked at the gas hand and it was literally the same amount of gas that was in there when I test drove it. I contacted ALEX and he only apologized and didn’t make any suggestions or how they could help on this inconvenience. I contacted the location to speak to a manager and no one never gave me a call back. Contacted them multiple times about a product that I purchased and got different answers every time. My mom really liked my Durango and was interested in paying cash for a vehicle at this location for a retirement gift to herself but after I explained to her my experience she changed her mind. After, finally speaking to ANGEL, he denied saying he never told me that they would give me gas when we literally sat in his office and he told me they would give me gas before leaving. The thing that I am most upset about is not keeping your word and lying about it. So if you are interested in a vehicle, this is not a place you want to deal with. More

The service was amazing very fast and they make you feel super comfortable! Would definitely recommend 10/10!!!! super comfortable! Would definitely recommend 10/10!!!! More

My family and I had a great experience purchasing a car that fit our needs! Alex was able to make us a great deal! Overall experience was easy and great. that fit our needs! Alex was able to make us a great deal! Overall experience was easy and great. More

Alex was fantastic and very helpful. He made the buying process very easy and was very knowledgeable about the vehicle I was purchasing. I would recommend him to anyone looking for a new He made the buying process very easy and was very knowledgeable about the vehicle I was purchasing. I would recommend him to anyone looking for a new/used vehicle! More

Alex the sales associate that helped me out was fantastic. He was friendly understanding and patient. We were able to work out a trade for my vehicle and and I was able to drive home with a huge sm fantastic. He was friendly understanding and patient. We were able to work out a trade for my vehicle and and I was able to drive home with a huge smile on my face with the only avaliable Hyundai Kona N. Thank you Alex! More

Tommy, the person who wrote up my car for service was efficient and friendly. The person who worked on my car knew what he was doing as the front end is like new. The alignment is perfect. efficient and friendly. The person who worked on my car knew what he was doing as the front end is like new. The alignment is perfect. More