Bob Ross Buick GMC

Easy and Pleasant Car-Buying Experience We recently purchased a used Buick Enclave at Bob Ross Auto. Our experience was pleasant throughout. I dreaded the car-buying experience, but this was We recently purchased a used Buick Enclave at Bob Ross Auto. Our experience was pleasant throughout. I dreaded the car-buying experience, but this was great. My husband and I have two kids with very busy schedules, and Tonya Munday, our sales associate, definitely helped us make this buying experience easy and family-friendly. She took my husband and I both on test drives on separate occasions. She followed up quickly when we had questions about the purchase price and the financing. I asked for the final pick up to be quick and easy, and Tonya delivered. She had everything ready to go, and we were in and out for the final pick up in an hour. She helped us sync up our cell phones to the car and activate all of the extras, and we were on our way. I also have to mention her sales manager, Tyrone, who was equally as personable and who helped make this such a seamless process. I cannot say enough good things about these two employees and the buying experience. We are enjoying the car, and I truly enjoyed the car buying experience. More

Great!!!! Unsurpassed customer service. This dealership is exceptally good. I had just come from another dealership where I was ignored. The reception I experienced at Ross was prompt, con This dealership is exceptally good. I had just come from another dealership where I was ignored. The reception I experienced at Ross was prompt, considerate, and willing to listen. He helped in making my choice and didn't try to sell me something I didn't need or want. When I picked up the car, Nathan was patient and unhurried. I have had reason to return and I always have questions. Nathan answers them and helpful. I had a customer service issue and Nathan consulted with the service staff and returned my call. I was very satisfied with the resolution . More

Wonderful! We've been looking at the Cascada since it was announced last year. Having had several convertibles over the years we were anxious to test drive the We've been looking at the Cascada since it was announced last year. Having had several convertibles over the years we were anxious to test drive the Buick and perhaps decide to purchase it. We visited Bob Ross, took our test drive and felt very comfortable that this was the right car for us. There was no pressure to purchase, and no push to have us drive the car home that evening. When the time was right we drove back to the dealership and drove home our car. We know the car is right and we believe that Bob Ross is the perfect dealership to sell it. More

Great overall experience The dealership made the car buying experience easy, pleasant and timely. Dan Meyer, the sales consultant I dealt with was friendly and not pushy. Onc The dealership made the car buying experience easy, pleasant and timely. Dan Meyer, the sales consultant I dealt with was friendly and not pushy. Once we agreed on a price, all the paperwork was ready for signing when I went to pick up the vehicle. I took possession of the purchased vehicle that night and left my other personal vehicle in which they had washed for me for when I picked it up the next day. Great price, warranty and extras. More

Great Product Great product and friendly staff. Thank you for showing us the car and being knowledgeable with it. Financing was great. Enjoyed working with the st Great product and friendly staff. Thank you for showing us the car and being knowledgeable with it. Financing was great. Enjoyed working with the staff. More

Exceptional customer service among the Ross staff. We were very pleased with the whole process. They were friendly and very customer oriented. They were very knowledgeable and precise. It was a good We were very pleased with the whole process. They were friendly and very customer oriented. They were very knowledgeable and precise. It was a good experience. More

Jerry E 2017 Encore Nathan Pence was a pure pleasure to work with. He searched for what I wanted and found it. His communication follow through keeping me updated on th Nathan Pence was a pure pleasure to work with. He searched for what I wanted and found it. His communication follow through keeping me updated on the progress was great. I recommend Nathan Pence to everyone shopping for a new Buick or GMC vehicle. More

Nathan Pence great salesperson Nathan Pence did a great job. He was very professional,extremely helpful and easy to deal with. I would I was very satisfied would recommend him with Nathan Pence did a great job. He was very professional,extremely helpful and easy to deal with. I would I was very satisfied would recommend him without any hesitation. More

I would definitely purchase a car here again! I did a lot of research on the GMC Terrain and visited several dealers in the area but did not make a purchase. I decided to go to Bob Ross Buick beca I did a lot of research on the GMC Terrain and visited several dealers in the area but did not make a purchase. I decided to go to Bob Ross Buick because of an internet search for the car I was looking for. My salesman Nathan Pence was great. He greeted me like a long lost friend and was knowledgeable about the car I was looking at. Unfortunately, the SLT model was a little more than I wanted to spend but Nathan listened to what I wanted and didn't want. He paid attention to every little detail I mentioned and did his best to get me the car I wanted at a price I could afford. He was great! The lady that explained my financing was professional and nice, her name was Kathleen. And when I came to pick up my car Nathan had it washed and shiny and he patiently sat with me and went over all the features to make sure I understood them. He even set up the On Star! This is only the 2nd car I have purchased brand new and had it not been for the kindness and the knowledge Nathan displayed I might have walked away like I did at the other local dealers. I will definitely go back when I am in the market for another car. In fact, I was so pleased I have been trying to get my husband to go buy a truck from Nathan, not to mention I have given his name to several people at the church I attend! The dealership has really nice employees and everyone was so pleasant. Yeah, I know they were trying to make a sale but it still felt like they wanted to make me happy and keep me coming back. I am totally impressed with Bob Ross and their employees and will give them future business. More

Great Salesperson - Nathan Pence I was quite satisfied with may salesperson, Nathan Pence, who was quite knowledgeable about my Buick Enclave and worked hard to find what I was lookin I was quite satisfied with may salesperson, Nathan Pence, who was quite knowledgeable about my Buick Enclave and worked hard to find what I was looking for. I would highly recommend him and the management who did all they could to give me their best deal, More