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Bob Ruth Ford
Dillsburg, PA
722 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 AM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 4:30 PM
Saturday 7:30 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 4:30 PM
Saturday 7:30 AM - 12:00 PM
Sunday Closed
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Showing 722 reviews
September 08, 2014
Honest, Thoughtful - No Bull @ Bob Ruth Ford I'll admit it, I'm cheap bugger!! I've shopped all the local new and used car lots. I've found Dave Staats at Bob Ruth to be someone that wants to get I'll admit it, I'm cheap bugger!! I've shopped all the local new and used car lots. I've found Dave Staats at Bob Ruth to be someone that wants to get me in "the right car" - not "any car". My family and I look at everything, we ask allot of questions, and we get straight answers about price, performance, and value. My family has purchased both new and used cars from Bob Ruth with Dave's help (I've turned down a couple deals I'll likely regret for some time), each of those cars were exactly what he told us we're still driving them and still completely satisfied with each. Robby and the folks there make you feel like your going to see friends, I recommend them all the time. More
by cheaparsekenny
Employees Worked With
Rob Ruth, David Staats
September 08, 2014
Great Experience Staff are always friendly and polite. Any issues are always taken care of immediately without question. Dave Staats has sold numerous vehicles to me Staff are always friendly and polite. Any issues are always taken care of immediately without question. Dave Staats has sold numerous vehicles to me over time and to my family and would highly recommend in the future. More
by Bones911cc
Employees Worked With
David Staats
September 08, 2014
Awesome Salesman (Dave Staats) A++++++++++++++++++++++++++++ decided to buy a new Ford SUV. Met Salesman David Staats at Bob Ruth Ford. He was the main reason why I purchased are SUV from Bob Ruth Ford. If it decided to buy a new Ford SUV. Met Salesman David Staats at Bob Ruth Ford. He was the main reason why I purchased are SUV from Bob Ruth Ford. If it was not for salesman David Staats, I would have never purchased the vehicle. I plan on telling everyone I know to go and buy a vehicle from Dave Staats at Bob Ruth Ford. More
by jg1418
Employees Worked With
David Staats
September 07, 2014
Wonderful customer service!!! From the time I walked into the building until I left I felt like I was being taken care of! Great sales man!!! Highly recommend! From the time I walked into the building until I left I felt like I was being taken care of! Great sales man!!! Highly recommend! More
by jek71181
Employees Worked With
Jason Koons, Steve Hartle, Monica Penny, Joseph Golden
September 06, 2014
Highly Recommend Excellent ownership and leadership.Very professional employees. Great prices and willing to work with you. Service has always been high quality! Stron Excellent ownership and leadership.Very professional employees. Great prices and willing to work with you. Service has always been high quality! Strongly recommend buying here! More
by NMick23
Employees Worked With
Jason Koons, Rob Ruth, Steve Hartle, Keith Palmer, Monica Penny, Dave Galaspy, George Myers, Jason Kline, Joe LaCroix
September 05, 2014
Great Buying Experience! I purchased a pre-owned vehicle from Bob Ruth Ford and had a great experience there. The salesmen were professional, polite, and a pleasure to work w I purchased a pre-owned vehicle from Bob Ruth Ford and had a great experience there. The salesmen were professional, polite, and a pleasure to work with. Everything went smoothly, from the test drive to the trade-in offer and the financing. I chose this dealer because of a previous purchase for my wife last year that went equally as well. I would recommend them to anyone looking for a new or pre-owned vehicle. Thanks guys! More
by bweaver1262
Employees Worked With
Randy Johnson, Jeff Turner, Roy Bennett
September 04, 2014
Best Experience I've had in a long time I shopped around on line before actually checking out the dealerships. Bob Ruth Ford had the best deals in the area for the car that i wanted. I went I shopped around on line before actually checking out the dealerships. Bob Ruth Ford had the best deals in the area for the car that i wanted. I went to Bob Ruth Ford knowing what i wanted and Damian Ali was very knowledgeable and friendly. I told him exactly what i was looking for and he took me to the exact car. He did not try and sell me something that i was not looking for wanted. He explained everything in detail so that i felt very comfortable driving the vehicle off the lot without any questions. I would and have recommended Bob Ruth Ford to others. More
by cpratt1966
Employees Worked With
Damian Ali
September 04, 2014
Excellent Customer Service! Just bought a new car and was very pleased with my experience. Ron was very knowledgable and professional. Would definitely recommend Bob Ruth to fri Just bought a new car and was very pleased with my experience. Ron was very knowledgable and professional. Would definitely recommend Bob Ruth to friends and family! More
by Footturkey424
August 28, 2014
Irecived a cupon for a oil change ,the works package 44.95 . I was charged 71.76 for a 44.95 oil change .I asked for explanation well labor is 39.95 oil and filter is31.01 and a misc charge of.80 plus state tax. I was charged 71.76 for a 44.95 oil change .I asked for explanation well labor is 39.95 oil and filter is31.01 and a misc charge of.80 plus state tax. some explanation I can read. doesn't a oil change include new oil and a filter, every place does,and only charges 39.95 More
by ben had chuck
Employees Worked With
7960 george, Donna Cox
June 15, 2014
Worst car dealership in PA I went to Bob Ruth Ford to get a used Volkswagon Jetta Wolfsburg edition. Now going in there I knew it was used, and would need some work. I do not re I went to Bob Ruth Ford to get a used Volkswagon Jetta Wolfsburg edition. Now going in there I knew it was used, and would need some work. I do not remember the guys name who sold me the car, but when i got there he was very friendly. I didnt realize how fake he was until later on. Anyhow he took me out showed me the car. While out there i told him flat out that I understand the car is used and will need work, i just want to know what all it's going to need. His response was that all it will need is new wiper blades and that it had been serviced there in there garage. I was impressed then, thinking all it needed was a new set of wipers, but then came the test drive. We went for a ride and the first thing that i wasn't happy with was that I had to turn the wheel with alot of strength. I asked him and he said that it did not have power steering. I hadnt at the time drove a car without power steering so i didn't even realize what the real problem was I just took his word on it. The car also shook a bunch as well. His response to that was that it will stop after its been driven more since it was sitting for awhile. After the ride we went in i bought it in full as-is. While doing the paperwork inside, right outside the glass doors the gentlemen who sold me the car was having a shoving match with another co-worker of his, both about to throw fists, all because the other guy wanted to sell the car and the guy who showed me the car sold it to me. it was broken up then and I finished up the paperwork. Now when i got outside to drive my new purchase home I went to turn my lights on and I had to flick them on and off at least 5 times to get them on. Halfway home my lights went out completely. the next morning when i was going to drive to get the lights fixed the car wouldn't even start. i had to jump it every time for the next 4 days any time i had to go somewhere. on the 5th day after i bought it, it wouldn't even start with the jump. I had a buddy come over and take a look at it and give me the correct diagnosis of what was wrong with it. Well, i found out then it needed a new battery, alternator, spark plugs, wires, brakes, lights, just about everything in the car was shot. My spoiler was also chopped up, the worst I've ever seen one. I texted the guy who sold it to me then, asking if there was anything they could do or if he could point me in the right direction to get this fixed. He replied saying that it's as-is nothing they can do, and that i better crack open my piggy bank and start researching. I have never been so disrespected in my entire life from any salesman. My aunt then called him, who is the sweetest kindest person I know, and he proceeded to scream at her and almost made her cry. The whole ordeal just makes me sick to my stomach. this was the 1st car i ever bought and i went to a big dealership who had such a good reputation, i thought that they would take care of their customers. I don't know to much about cars, its just never been my thing, so i was truley expecting some help and guidance, and i could of been a lifetime customer, but after this I just want anyone who reads this to know not to go here to Bob Ruth Ford. There not there to help you they just want to rob you of your money. As Americans we work hard to earn our money, and to buy ourselves the things we want and need, this kind of service is unacceptable. Go anywhere but here, if you don't want to waste your money, save yourself the headache. I give this place a negative 5 stars, and for the gentlemen who sold me the car.. biggest xxxxxxx alive, you have no right to call yourself a salesman, your a dirty thief. Stay away from this place. More
by Greatness75
Employees Worked With
Do not remember name
