Bob Ruth Ford

Worst car dealership in PA I went to Bob Ruth Ford to get a used Volkswagon Jetta Wolfsburg edition. Now going in there I knew it was used, and would need some work. I do not re I went to Bob Ruth Ford to get a used Volkswagon Jetta Wolfsburg edition. Now going in there I knew it was used, and would need some work. I do not remember the guys name who sold me the car, but when i got there he was very friendly. I didnt realize how fake he was until later on. Anyhow he took me out showed me the car. While out there i told him flat out that I understand the car is used and will need work, i just want to know what all it's going to need. His response was that all it will need is new wiper blades and that it had been serviced there in there garage. I was impressed then, thinking all it needed was a new set of wipers, but then came the test drive. We went for a ride and the first thing that i wasn't happy with was that I had to turn the wheel with alot of strength. I asked him and he said that it did not have power steering. I hadnt at the time drove a car without power steering so i didn't even realize what the real problem was I just took his word on it. The car also shook a bunch as well. His response to that was that it will stop after its been driven more since it was sitting for awhile. After the ride we went in i bought it in full as-is. While doing the paperwork inside, right outside the glass doors the gentlemen who sold me the car was having a shoving match with another co-worker of his, both about to throw fists, all because the other guy wanted to sell the car and the guy who showed me the car sold it to me. it was broken up then and I finished up the paperwork. Now when i got outside to drive my new purchase home I went to turn my lights on and I had to flick them on and off at least 5 times to get them on. Halfway home my lights went out completely. the next morning when i was going to drive to get the lights fixed the car wouldn't even start. i had to jump it every time for the next 4 days any time i had to go somewhere. on the 5th day after i bought it, it wouldn't even start with the jump. I had a buddy come over and take a look at it and give me the correct diagnosis of what was wrong with it. Well, i found out then it needed a new battery, alternator, spark plugs, wires, brakes, lights, just about everything in the car was shot. My spoiler was also chopped up, the worst I've ever seen one. I texted the guy who sold it to me then, asking if there was anything they could do or if he could point me in the right direction to get this fixed. He replied saying that it's as-is nothing they can do, and that i better crack open my piggy bank and start researching. I have never been so disrespected in my entire life from any salesman. My aunt then called him, who is the sweetest kindest person I know, and he proceeded to scream at her and almost made her cry. The whole ordeal just makes me sick to my stomach. this was the 1st car i ever bought and i went to a big dealership who had such a good reputation, i thought that they would take care of their customers. I don't know to much about cars, its just never been my thing, so i was truley expecting some help and guidance, and i could of been a lifetime customer, but after this I just want anyone who reads this to know not to go here to Bob Ruth Ford. There not there to help you they just want to rob you of your money. As Americans we work hard to earn our money, and to buy ourselves the things we want and need, this kind of service is unacceptable. Go anywhere but here, if you don't want to waste your money, save yourself the headache. I give this place a negative 5 stars, and for the gentlemen who sold me the car.. biggest xxxxxxx alive, you have no right to call yourself a salesman, your a dirty thief. Stay away from this place. More

Had a great salesman Mr. Turnner one of the best salesmen I have ever had. Had problems but they have came through and fixed everything. Thanks to Mr. Ruth. I have ever had. Had problems but they have came through and fixed everything. Thanks to Mr. Ruth. More

Apparently the only people that get fast service at this Apparently the only people that get fast service at this Ford dealership are people with warranties still on their vehicles. Even with an appointmen Apparently the only people that get fast service at this Ford dealership are people with warranties still on their vehicles. Even with an appointment and telling the service advisor what was wrong, at 5 pm my car still wasn't done. They needed to try and 'find' the parts. I have been a loyal Ford owner for the last 30 years, I have even bought from this dealer and as long as my vehicle was under warranty the service was good. This experience reminds me of why I stopped taking my vehicles there. So because I didn't specify I NEEDED my car back by tonight, I got pushed to the end of the line and now I may have to wait until the parts can be found! The price I was given may not be accurate, because of the availability of the parts! Seriously poor, poor customer service. More