BEWARE: Incompetent techs and team members
I have had my car into your dealership twice for the same issue. This last time the individual who checked me in did not document all of the details I provided and thus the service tech's 'diagnosis' was again not accurate. They stated the ignition coils had mysteriously lifted themselves up...even though your team was the last to install them after replacing the plugs 6 weeks earlier. Well, here we are again... this morning the Mini struggled to start on a cold start, smelled like fuel and then threw misfire codes for cylinder 3 (resulting in a check engine light). These are the same symptoms the last two times I have had it in the dealership. Just to ensure that somehow the ignition coil did not magically dislodge themselves again, I took photos when I picked up the mini from your dealership and immediately after the incident this morning. They are identical and the coils have not moved at all (I now have photographic evidence in case your tech does not believe me). Every single time the issue resides on cylinder 3 misfiring... and both the coils and plugs have been replaced.
I am at a loss with how to deal with Mini at this point.
Please do not respond with a canned response stating someone call the dealership if they want to discuss...that does not create a good customer experience. Take responsibility, proactively reach out to your customers, find a way to make it right. Those type of responses just highlight your staff's inappropriate methods if you are trying to retain customers and represent the intent of the MINI brand. Shame...