Bob Smith Toyota
La Crescenta, CA
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362 Reviews of Bob Smith Toyota
This is my third vehicle purchased from Bob Smith Toyota. Tom Moratto is professional and consultative and patient to work with. Pete Smith has been working with me for 17 years and he is an honest Toyota. Tom Moratto is professional and consultative and patient to work with. Pete Smith has been working with me for 17 years and he is an honest no nonsense man to work with. He backs up everything he tells you and the service provided after the sale is excellent. We will keep going back to Bob Smith for vehicles needed in the future. More
Servicing your vehicle here is way too expensive. They will overcharge you on every little bit of maintenance that they can try to swindle you into purchasing. Some of the maintenance I requested was They will overcharge you on every little bit of maintenance that they can try to swindle you into purchasing. Some of the maintenance I requested wasn't even completed, which nobody at the dealership told me about face to face. I had to read the 7-page service report to find that out. I will never take my car back here again. It is a scam and you can get everything they offer done for a third of the price with any independent mechanic. More
I've had only Toyota cars for a long time now. I bring in my car for oil changes and other maintenance. There used to be a rare gem of a service advisor here named Emily. She was patient, answered I bring in my car for oil changes and other maintenance. There used to be a rare gem of a service advisor here named Emily. She was patient, answered all questions and thorough. But she found another job so I've had appointments with others. They talk fast and rush, rush. Too bad it's the closest dealership and they do offer rides so I can work somewhere else while I wait for my car to be serviced. Look, I am happy to recommend them if they make changes. If you've had similar experience with them and you do a similar review, maybe they can see that we are pulling for them to improve. More
Horrible ! SERVICE ADVISOR WAS SHADY and a LIAR This dealer allows the service advisors to scam the customers. They hide info from customers in the hopes of r SERVICE ADVISOR WAS SHADY and a LIAR This dealer allows the service advisors to scam the customers. They hide info from customers in the hopes of running up huge service fees. The Service mgr is horrible and is no help at all. BEWARE of the SCAM ARTISTS @ BOB SMITH TOYOTA SERVICE More
The service and understand of our choices and options was exceptional. The sales person spent a lot of time with us and actually changed our choice based upon the safety capabilities of the car. exceptional. The sales person spent a lot of time with us and actually changed our choice based upon the safety capabilities of the car. More
I've been a client of this company for more than 5 years. I brought my cars for service /repairs. I liked the way the personnel handled their clients. the service is fast and efficient. That's why when I cha I brought my cars for service /repairs. I liked the way the personnel handled their clients. the service is fast and efficient. That's why when I changed my car to a new one, I got my lease from this agency. Keep up the good work! More

