Bob Smith Toyota

Salesmen not pushy, very informative, good knowledge of inventory, explained all contracts very well. I hate the process of a new car purchase, however they did great. Marcos was great with my daughter, cu inventory, explained all contracts very well. I hate the process of a new car purchase, however they did great. Marcos was great with my daughter, customer services a plus. My overall experience with Bob Smith Toyota was Excellent. More

Bob Smith Toyota had the car we wanted for the price we wanted!! The whole staff rallied around our efforts & were professional & courteous from start to finish! We love our gently used 2009 Cooper. We wil wanted!! The whole staff rallied around our efforts & were professional & courteous from start to finish! We love our gently used 2009 Cooper. We will be refering any and everyone in need of a vehicle. Thanks More

Easy to deal with never spent so much time at a dealership to complete a deal proactive management. Salesman was attentive and fun! I found this dealership to understand the process as a guest too dealership to complete a deal proactive management. Salesman was attentive and fun! I found this dealership to understand the process as a guest too. I will in the near future refer my friends and family to Bob Smith Toyota. More

I loved my experience at Bob Smith because of Rons’ supportive nature. He guided us through the process and we left very happy with our new vehicle!! I can't complain one bit. I love the way Bob Smith supportive nature. He guided us through the process and we left very happy with our new vehicle!! I can't complain one bit. I love the way Bob Smith Toyota took the initative to let people know not all dealerships are bad! More

This is our first car purchase through Bob Smith. We were in and out in 1 ½ hrs. It was easy quick, exactly what we were looking for. We will be back again for out next purchase. overall I would say that Bob in and out in 1 ½ hrs. It was easy quick, exactly what we were looking for. We will be back again for out next purchase. overall I would say that Bob Smith Toyota is very well the best place to purchase! More

I did a ton of research online, and the offer from Bob Smith was by far the most reasonable price I had heard. Haik was really good with maintaining contact without being too pushy and I appreciate that. Smith was by far the most reasonable price I had heard. Haik was really good with maintaining contact without being too pushy and I appreciate that. I will continue to do business with Bob Smith Toyota More

Bought because the salesperson Ron Smith did not harass us. We used the maintenance dept. for years & found them very good at what they do. Ron was very good at letting us make up our own minds. Was a nic us. We used the maintenance dept. for years & found them very good at what they do. Ron was very good at letting us make up our own minds. Was a nice change for us to have such great service all the way around. Thanks Ron ! More

I heard that Bob Smith Toyota had excellent service so I brought my sister down to buy a car. Even though her credit was low Bob Smith Toyota was able to finance her without a co-signer. The service was fas brought my sister down to buy a car. Even though her credit was low Bob Smith Toyota was able to finance her without a co-signer. The service was fast and excellent I recommend Bob Smith Toyota for everyone who needs a car. Haik is a great guy More

Our sales experience at Bob Smith Toyota was wonderful. Haik Ketsoyan was very friendly and approachable. He made us feel more comfortable and, more certain to buy the car. Hail Ketsoyan is a very nice; I Haik Ketsoyan was very friendly and approachable. He made us feel more comfortable and, more certain to buy the car. Hail Ketsoyan is a very nice; I would /will come again! Bob smith caught our eyes and also has the greatest prices out of all Toyota dealerships. More

If you want to be lied to and manipulated in your car-buying experience, please visit Bob Smith Toyota of La Crescenta, CA. I emailed Bob Smith Toyota with specifications of a car I was interested car-buying experience, please visit Bob Smith Toyota of La Crescenta, CA. I emailed Bob Smith Toyota with specifications of a car I was interested in. Haik emailed me back stating they had the car that I wanted. I asked to see the VIN and spec sheet for the car, knowing that some dealers will say anything to get you to come visit their showroom. Haik emailed me the specs, and based on that info and the previous email he had sent stating they had the car we wanted, we drove 35 minutes to their showroom to test drive the car. When we arrived, lo and behold - no such car on the lot. They "could get it for me," in both the red and green exterior colors we were interested in, so we haggled over price and APR, and finally reached an agreement. We told Haik that we intended to purchase the car that day, and gave the "go ahead" to bring both the green and the red cars so we could see them and choose one of them to buy. Haik said he would have the car at the dealership in 1 and 1/2 hours. This was at 3:45 p.m. At 6 p.m. we called the dealership to find out the status of the car: had it arrived at the dealership as promised? Haik was "busy with another customer," so we left a message and waited to hear back. We called again at 6:20 pm, 6:45 pm, and finally at 7 p.m. just as the dealership was closing for the night. Haik informed us that he was "working on getting us the car, but it hadn't arrived yet." We were very frustrated at that point, as we had hoped to purchase the car that day. The next morning, we still hadn't heard back from Haik about the status of either car he had promised to bring to his dealership, so we called at 11:00 a.m. to follow-up. Once again, we were told he was "with another customer," at which point we explained to the person who answered the phone why we were frustrated. He then redirected us to talk to Tom, the dealership manager. In talking to Tom, we discovered not only had Haik NOT gone ahead and had the green car delivered to the dealership for our test drive as we promised the day before, but that HE LIED A SECOND TIME when promising that he could bring BOTH the green and the red Camry for our viewing and test driving!!! Tom, the manager, was completely unwilling to do anything to rectify the situation, despite our exchanging several calls with him that same morning. We then went to another Toyota dealer, who not only gave us a better price on the Camry, but also was willing to make a 3-hour round trip to another dealership to get us the Camry we wanted, in the color we wanted, for no additional charge. I have bought many cars in my lifetime, but never have I been lied to so continuously and egregiously as I was by this dealership. Buyer beware! More