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Bob Smith Toyota
La Crescenta, CA
360 Reviews
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360 Reviews of Bob Smith Toyota
March 07, 2022
Customer service was exceptional. Jesse was very informative. Answered all my questions. Explained how to operate all the buttons. I am very pleased with this dealership. I really lik Jesse was very informative. Answered all my questions. Explained how to operate all the buttons. I am very pleased with this dealership. I really like this car. Looking forward to driving many miles with it. More
by shadowhillsbarb
Employees Worked With
Jesse Barraza
March 03, 2022
On 2/19/22 I was discriminated and harassed at this dealership by Vincent Contreir of the parts department. I have the entire incident on video and I’m talking to Toyota headquarters now. Brett the man dealership by Vincent Contreir of the parts department. I have the entire incident on video and I’m talking to Toyota headquarters now. Brett the manager was also involved in the harassment. Laws were broken by dealership. I may take legal action More
by Akhanyan
Employees Worked With
Vincent Contreir, Brett
March 03, 2022
I've always had a great experience at Bob Smith Toyota but my most recent was exceptional. Emily was my service advisor and accommodated my unique needs. My car is difficult to operate due to a device ins but my most recent was exceptional. Emily was my service advisor and accommodated my unique needs. My car is difficult to operate due to a device installed and upon explaining that to Emily she made sure the technicians understood and made sure I felt comfortable and that the device wouldn't malfunction. She absolved so much anxiety I had going in to the service appointment, will definitely be requesting her next time! More
by raleighlynn
Employees Worked With
Emily
March 02, 2022
Outstanding customer service for 9 years now. Treats customers like family. Timely service even without appointment. They are excellent at prioritizing work flow in the Service Department. Bo Treats customers like family. Timely service even without appointment. They are excellent at prioritizing work flow in the Service Department. Bought my current Prius from Haik at Bob Smith Toyota in 2013 and will buy from them again when I have to replace it. More
by SombraDeOnca
Employees Worked With
Ara
March 02, 2022
Customer Service needs improvement. Very Impersonal. When I picked up my car, asked about floor mats and where were they, the guy who brought car did nothing to help find them. Very Impersonal. When I picked up my car, asked about floor mats and where were they, the guy who brought car did nothing to help find them. More
by manke_t
Employees Worked With
Hank, Valet (not sure of name)
February 28, 2022
Was unable to fix the low tire indicator while I waited. Was notified that the service providers would need more time. They did provide me with a list of other items that need my attention in the near fut Was notified that the service providers would need more time. They did provide me with a list of other items that need my attention in the near future. The rep was friendly and did not pressure me to get these additional services at a specific time. I will return when I can leave the car for a day. More
by Judy Harmony
Employees Worked With
Emily Johnston
