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Bob Tomes Ford

McKinney, TX

Overview
Employees
Reviews
Vehicles
4.8
1,769 Reviews
At Bob Tomes Ford in McKinney, just minutes from Dallas, Frisco, Prosper, and Plano, we hope to provide the best shopping experience for your next Ford car, pickup truck, or SUV. Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves. We can't wait to meet you!
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950 S Central Expressway

McKinney, TX

75070

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Showing 1,769 reviews

June 11, 2023

I take my truck to oil change n a was messed up I almost losses my truck all the oil came out the next day now I have to ask my daughter for her car because I can't use n I don't know if More

by Cristinayogi
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Garrett Breen
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Jun 12, 2023 -

Bob Tomes Ford responded

Christinayogi, we apologize that your vehicle experienced issues after having an oil change. We passed your note along to our leadership and our team is trying to locate your contact information based on your username so that we can reach out to to discuss your frustrations and work to better serve you. Unfortunately, we are struggling to find a match in our system. We invite you to reach our Service Manager, Hunter Hasik at hhasik@bobtomesford.com or (214) 544-5130 directly. Hunter has read your note and standing by to assist. We look forward to resolving outstanding issues and better serving you moving forward. Talk soon. Best wishes!

June 11, 2023

Check-in was smooth and efficient. Area was clean and organized. Check-out was quick and easy. Very professional service! More

by HEATER4913
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Pace
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Jun 11, 2023 -

Bob Tomes Ford responded

HEATER4913, thank you for sharing 5-stars! We're happy to hear our team is professional! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 11, 2023

3 weeks to fix wiper motor and massively overpriced ($2000). Will never go back again! More

by sobanipj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mikey
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Jun 12, 2023 -

Bob Tomes Ford responded

sobanipj, we’re sorry to hear your repair took longer than anticipated and cost more than expected. We passed your note along to our leadership and our team is trying to locate your contact information based on your username so that we can reach out to to discuss your frustrations. Unfortunately, we are struggling to find a match in our system. We invite you to reach our Service Manager, Hunter Hasik at hhasik@bobtomesford.com or (214) 544-5130 directly. Hunter has read your note and standing by to assist. We look forward to resolving outstanding issues and better serving you moving forward. Talk soon. Best wishes!

June 11, 2023

Was willing to work with us on our trade in so we could get a new vehicle that suits our needs. Ryan C. did a great job working with us. Brigitte was very accommodating. More

by LYNCHMOB1995
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bridget Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan C.
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Jun 12, 2023 -

Bob Tomes Ford responded

LYNCHMOB1995, thank you for sharing 5-stars! We're happy to hear Ryan C, Brigette, and the rest of our team were willing to work with you and provided a good experience! We appreciate your endorsement and look forward to serving you additionally in the future! Take care!

June 11, 2023

Friendly and clean dealership very busy but good customer service. Drivers who dropped people off was a very nice man More

by DFDSHULTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Young guy.. can’t remember his name
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Jun 12, 2023 -

Bob Tomes Ford responded

DFDSHULTZ, thank you for sharing 5-stars! We're happy to hear our team is friendly and nice! We appreciate your endorsement and look forward to serving you additionally in the future! Best wishes!

June 11, 2023

Everything went smooth, Thank you so very much to Andy Truong Andy is a true processional who always takes care of us. Jesse and Peggy Ray More

by MILLCREEKWILDLIFEREFLECTIONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Truong
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Jun 12, 2023 -

Bob Tomes Ford responded

MILLCREEKWILDLIFEREFLECTIONS, thank you for sharing 5-stars! We're glad to hear Andy Truong is professional and provided a smooth experience! We appreciate your endorsement and look forward to serving you additionally in the future! Best wishes!

June 11, 2023

Had a great experience. Sales man was very helpful. Finance guy was great! Only issue I had was the detail department. My car was ready and I had to go get it because th More

by jr12483
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew M.
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Jun 12, 2023 -

Bob Tomes Ford responded

jr12482, thank you for sharing 5-stars! We're glad to hear our team provided a great sales experience! We appreciate your endorsement and look forward to serving you additionally in the future! Take care!

June 11, 2023

They do what they sat, are quick, pleasant Wait time was not very long Good More

by JANEJACOB60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of those
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Jun 12, 2023 -

Bob Tomes Ford responded

JANEJACOB60, thank you for sharing 5-stars! We're pleased to hear our team is quick and pleasant! We appreciate your endorsement and look forward to serving you additionally in the future! Best wishes!

June 11, 2023

Only issue was sitting in line and watch some workers go help cars in line behind you when you haven't been helped. More

by BUCEYFAMILY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Jun 12, 2023 -

Bob Tomes Ford responded

BUCEYFAMILY, thank you for sharing praise regarding your experience with us in service. We apologize for the wait and appreciate your feedback regarding our team working out of order. We will pass that feedback along and want you to know that we look forward to serving you additionally when the tiem comes. Thanks again!

June 11, 2023

Pricing was very upfront, staff was very courteous, and financing was handled quick for the most part. More

by JEREMY.JACOB
Recommend Dealer
Yes
Employees Worked With
Kyle Nelson
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Jun 12, 2023 -

Bob Tomes Ford responded

JEREMY, thank you for sharing 5-stars! We're happy to hear our team is quick and courteous! We appreciate your endorsement and look forward to serving you additionally in the future! Thanks again!

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