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109 Reviews of Bob Tomes Ford - Service Center
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June 19, 2025
Took my under-warranty mache in to have them check out the oem charger that started flashing a yellow warning light. Took them over 2 weeks to get me scheduled with loaner and then it took them 4 days to the oem charger that started flashing a yellow warning light. Took them over 2 weeks to get me scheduled with loaner and then it took them 4 days to get the work done. The original charger was defective and replaced under warranty. All good. Upon pickup, they said the replacement charger was in the trunk. It was, but not the cord for plugging it into the wall. I was told to bring that in with the charger, so without it, it was unusable. The service tech was able to run one down, but that type of oversight is not good. Fortunately, I checked before leaving the dealership. Additionally, I was surprised they didn't wash the car or fill up the windshield wiper fluid tank that had just showed up as needing attention. While technically not required, lots of new car dealerships do these sort of things. More
by Warranty Customer
Employees Worked With
Brandon
June 12, 2025
I had service done on my Bronco today and it was an OUTSTANDING customer experience. When I pulled into a full service bay, I was immediately acknowledged. Then Logan Soleimani came, got my informati OUTSTANDING customer experience. When I pulled into a full service bay, I was immediately acknowledged. Then Logan Soleimani came, got my information, checked me in quickly. He kept me updated on the repair and it was done same day! Thank you to Logan and your team. Well Done! More
by ron.olsonplano
Employees Worked With
Logan Soleimani
May 24, 2025
Bought my Shelby GT350 from this dealership over four years ago and have continued to have a great service experience every time I bring my vehicle here for service. My service advisor Luke did a great j years ago and have continued to have a great service experience every time I bring my vehicle here for service. My service advisor Luke did a great job with my service from the initial greeting and keeping me informed all throughout. Will continue to use myself and refer Bob Tomes Ford to all my friends and family. More
by genesis_1086
Employees Worked With
Luke
May 11, 2025
Update. The service manager contacted me and apologized for the inconvenience and confusion that occurred during my visit. He graciously offered to honor the The service manager contacted me and apologized for the inconvenience and confusion that occurred during my visit. He graciously offered to honor the price that had been communicated to me on the phone. We set up an appointment, I arrived and they immediately took my car and completed the work quickly and efficiently. It also sounds like this experience will lead to improvements in how they have their computer system set up to be able to provide the correct price immediately and not have the service reps guessing how much the "some models may be more" might be. More
by Scott
Employees Worked With
April 26, 2025
Their service coupons are very deceptive. I recieved a flyer from Bob Tomes for The Works service special for Ford vehicles. $9.95 or if you have a diesel 79.95. It was supposed to include an I recieved a flyer from Bob Tomes for The Works service special for Ford vehicles. $9.95 or if you have a diesel 79.95. It was supposed to include an oil change, rotate the tires, check the brakes and top of fluid levels. The only disclaimer on the price was that some models would be more. There was no mention of synthetic oil vs blend vs conventional which you normally see. Knowing that my GT350 takes 10 quarts of 5w50, I called the service department. I told the person I talked to that I knew I would have to pay more than the $9.95, but I would like to know how much more. He said that the person that would know that was out, but it would probably be $50 to $60 additional. Sounded great to me. I went to Bob Tomes on the weekend checked the car in for the works and the state inspection. They looked in their system and could not apply The Works coupon to my vehicle at all and said because it took synthetic oil it would be $145 for just the oil change. They were very friendly and tried multiple ways in the system to get me a better price, but were unsuccessful. I offered that they should talk a manager or somebody with more authority before we gave up and I would have to write a very negative review about Bob Tomes' advertising policies. They went and talked to two different people and came back telling that the price was actually going to be around $240 because the $145 price was only good up to six quarts of oil. Needless to say, I decided to change the oil myself like I have in the past. The reps I talked to were kind enough to comp the state inspection, so good on them. They really did try to help, but bad on Bob Tomes to not have a manager try to come and work something out to avoid this review. More
by Scott
Employees Worked With
Verified CustomerFebruary 15, 2025
I recently visited Bob Tomes Ford in McKinney, TX, and had the pleasure of working with James Merriman. His enthusiasm and commitment to addressing my vehicle repair needs were exceptional. After a thorou had the pleasure of working with James Merriman. His enthusiasm and commitment to addressing my vehicle repair needs were exceptional. After a thorough inspection, the team efficiently replaced a water pump in just a few hours. I am extremely satisfied with my first visit and wholeheartedly recommend James Merriman and the Bob Tomes Ford Maintenance Team for their outstanding service. More
by Rod M.
Employees Worked With
James Merriman
