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Bob Tomes Ford - Service Center

McKinney, TX

4.5
106 Reviews

106 Reviews of Bob Tomes Ford - Service Center

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May 30, 2025

Jonathan did a great job of keeping me informed from start to finish. Thank you. More

by Campeon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
May 30, 2025 -

Bob Tomes Ford responded

Campeon, thank you for sharing 5-stars! We're glad to hear Jonathan kept you informed! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

May 24, 2025

Bought my Shelby GT350 from this dealership over four years ago and have continued to have a great service experience every time I bring my vehicle here for service. My service advisor Luke did a great j More

by genesis_1086
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke
May 25, 2025 -

Bob Tomes Ford responded

genesis_1086, thank you for sharing 5-stars and noting Luke has done a great job serving you over the last few years. Thank you for shopping and servicing with us! We appreciate your praise. Let us know when we may serve you next. Thanks again!

May 11, 2025

Update. The service manager contacted me and apologized for the inconvenience and confusion that occurred during my visit. He graciously offered to honor the More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Durone
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2025 -

Bob Tomes Ford responded

Scott, we appreciate your business and your note. Thank you for providing us an opportunity to make this right. We are working with our marketing company to ensure that the coupons have better disclaimers noting which vehicles are and are not included. We're pleased to be able to do this for you and apologize for the mixup. We look forward to earning the 5th star on future engagements. Take care. Best wishes!

May 08, 2025

Thank you for getting my car in today for service. Am concerned that the inspection did not see inspection was due this month More

by Deb.blencowe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malakai
May 08, 2025 -

Bob Tomes Ford responded

Deb.blencowe, thank you for sharing 5-stars and noting a great experience servicing with us! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

April 26, 2025

Their service coupons are very deceptive. I recieved a flyer from Bob Tomes for The Works service special for Ford vehicles. $9.95 or if you have a diesel 79.95. It was supposed to include an More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vincent Durone
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 12, 2025

I’m very happy with the service provided by Bob Tomes Ford. They identified my problem and took care of it promptly. More

by JOHNALLEN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not important
Apr 13, 2025 -

Bob Tomes Ford responded

John, thanks for letting us know about your experience. Travis Nixon, our New Car Manager, has located your information and will be reaching out today by call and text. We understand your frustration with the delay in communication; unfortunately, your salesperson has been unreachable for several days due to a family emergency, which caused this gap in response. We’re committed to getting this situation resolved quickly for you. Please feel free to reach out directly to Travis at tnixon@tomesautogroup.com or 972-900-3431. Travis is anticipating your contact. Talk soon. Take care!

February 15, 2025

I recently visited Bob Tomes Ford in McKinney, TX, and had the pleasure of working with James Merriman. His enthusiasm and commitment to addressing my vehicle repair needs were exceptional. After a thorou More

by Rod M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Merriman
Feb 17, 2025 -

Bob Tomes Ford responded

Rod, thank you for sharing 5-stars! We're happy to hear James is enthusiastic and provided outstanding service! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

November 20, 2024

The service team at BTF are top notch. Our Advisor Chance Turner is first rate. Danny F has been the leader there through 4 new cars for my family. We drive past 5 ford stores to bring our More

by tisdalehk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance Turner & Danny F
Nov 20, 2024 -

Bob Tomes Ford responded

tisdalehk, thank you for sharing 5-stars! We're glad to hear Chance Turner and Danny F are top notch! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

August 20, 2024

Service department is fantastic! Rex in service was very attentive and responded with text and updates about the status of my vehicle! More

by slaton01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Zienty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rex Stineman
Aug 20, 2024 -

Bob Tomes Ford responded

slaton01, thank you for sharing 5-stars! We're happy to hear Rex is attentive and communicative! We appreciate your endorsement and look forward to serving you additionally in the future! Thanks again!

January 25, 2024

Service was great, Tim was very helpful. I’ve never had a problem at Bob Tomes Ford. More

by Stephen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
Jan 25, 2024 -

Bob Tomes Ford responded

Stephen, thank you for sharing 5-stars! We're happy to hear Tim is helpful and provided great service! We appreciate your endorsement and look forward to serving you additionally in the future! Thanks again!

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