Bob Tomes Ford - Service Center

Leak in New Tire Slow leak in tire of a new vehicle with only 650 miles. They took over 3 hours to find the pinhole leak. They then determined that it was not repairab Slow leak in tire of a new vehicle with only 650 miles. They took over 3 hours to find the pinhole leak. They then determined that it was not repairable. I had to purchase a new tire. They did waive the balancing. However it is now going on 4 hours. How long does it really take to find a leak and put on a new tire??? My patience has expired!! More

Service Love this dealership! I have been buying cars and trucks from Bob Tomes since 2004 always a pleasant experience. From the first greeting to driving o Love this dealership! I have been buying cars and trucks from Bob Tomes since 2004 always a pleasant experience. From the first greeting to driving off the lot . I highly recommend this dealership. Theresa Frye More

Great services - as usual! Having bought both my truck and my wife's car from Bob Tomes (twice) I always return to their Service Center for scheduled services. Both cars were s Having bought both my truck and my wife's car from Bob Tomes (twice) I always return to their Service Center for scheduled services. Both cars were serviced this week. Scheduling was simple and convenient, dropping off vehicles was easy - very polite and attentive - customer facilities are great (I was able to work online from waiting room) and transport home and back is available if needed. Many thanks to Chip Cox for being professional, efficient and friendly - explaining everything I needed to know and answer my questions honestly. See you for the next service. More

Bob Tomes is a true 5 star rated dealer I have four F-Duty work trucks on the road that I owe to Bob Tomes’s service team. They have treated me like family when I arrive and always given me I have four F-Duty work trucks on the road that I owe to Bob Tomes’s service team. They have treated me like family when I arrive and always given me 5 star service. The waiting room is clean and comfortable with refreshments. They have even helped me once to shuttle trucks to and from the dealership to help me out when they need serviced. More

William Leigan Needed front brakes replaced., received 5 STAR SERVICE! Dropped off my vehicle, took it in immediately, and drove me back to my desired location! Chip Needed front brakes replaced., received 5 STAR SERVICE! Dropped off my vehicle, took it in immediately, and drove me back to my desired location! Chip Cox the service consultant met every need and handled everything smoothly. Will recommend to everyone and always use them for my vehicles! More

Awesome service director and service advisories When I get my 2017 Ford Raptor serviced, I feel respected and appreciated by the staff. Bob tomes Ford in McKinney tx has awesome leadership with ther When I get my 2017 Ford Raptor serviced, I feel respected and appreciated by the staff. Bob tomes Ford in McKinney tx has awesome leadership with there service director in Robert Hulsey. He is very customer friendly along with his service staff. I don’t know much about the sales department but I can say that the service department s by far the best service department I ever dealt with. Robert is a great human being and he is one of the most nicest people you can ever meet. Thanks Robert More

Great Service I stopped at Bob Tomes Ford as I was traveling, because my check engine light was on. Tom Lewis checked the code to determine that it was a minor sens I stopped at Bob Tomes Ford as I was traveling, because my check engine light was on. Tom Lewis checked the code to determine that it was a minor sensor and that I could continue my trip. He was so very nice and helpful and got me back on the road quickly. He made me feel like all he cared about was getting me going again as quickly as possible. More

Customer service is excellent Sam Benitez was one of the most professional people my wife and I have delt with. His honesty and professionalism is something not seen in other auto Sam Benitez was one of the most professional people my wife and I have delt with. His honesty and professionalism is something not seen in other auto dealers. His professional attitude and time management was very impressive. I had a very quick and easy going experience. Keep up the hard work! More