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97 Reviews of Bob Tomes Ford - Service Center
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December 21, 2019
Just DON'T! Just DON'T People! Go anywhere else. I didn't buy my F150 here because every time I've tired to trade here the whole experience was so shady, I just l Just DON'T People! Go anywhere else. I didn't buy my F150 here because every time I've tired to trade here the whole experience was so shady, I just left. However it is the closest Ford dealer to me. So when I suddenly had sensor lights (plural) come on, I took it in, and asked for an oil change as well. My truck is a 2019. I've made 5 payments on it. When they found out I didn't purchase my truck there, their attitude changed real quick and I could tell I had been moved to the back burner. THEY HAD MY TRUCK 5 DAYS. They told me a mouse chewed some wires and that was what was happened to make the lights come on. They didn't have a loaner or demo I could use, but would call enterprise for me to RENT a car. No thanks. They also told me I didn't have any Ford Pass points on my app so I had to pay for the oil change as well as an entire new wiring harness. $502. At this point, I just wanted my truck back, I was tired of the run around I was getting everyday I called to check on the status of my truck. Well, 2 weeks later my check engine light came on. I read on a Ford Forum where you can go to auto zone to have the codes read for free, which I did and they were great. When I came home with the codes, my husband popped the hood and guess what, NO NEW WIRING HARNESS! There was a ton of black tape where they jerry-rigged my wires, but they didn't put in a new harness. So what did I pay $502 for? Did they even change my oil?? I wasn't going to write a review on this place (I didn't do their survey either) because I try to be a positive person. Ya know.... if you don't have something nice to say, be quiet..... but when I saw all the black tape where they had spliced my wires, it was the last straw. Don't go there people. Save yourself the trouble. I do love my F150 though. More
by F150Girl
Employees Worked With
Tony King
Helpful August 24, 2019
Leak in New Tire Slow leak in tire of a new vehicle with only 650 miles. They took over 3 hours to find the pinhole leak. They then determined that it was not repairab Slow leak in tire of a new vehicle with only 650 miles. They took over 3 hours to find the pinhole leak. They then determined that it was not repairable. I had to purchase a new tire. They did waive the balancing. However it is now going on 4 hours. How long does it really take to find a leak and put on a new tire??? My patience has expired!! More
by Lost patience
Employees Worked With
Hunter and Brandon
July 06, 2019
Easy Peasy! Jeff and Greg Griffin made my car purchase a breeze. They were responsive, attentive, and had things ready. The usual 6+ hours experience of hagglin Jeff and Greg Griffin made my car purchase a breeze. They were responsive, attentive, and had things ready. The usual 6+ hours experience of haggling and buying a car was greatly reduced but their efficiency and eagerness to sell. They were able to meet my price! Thankful for these nice gentlemen! More
by Karebear
June 05, 2019
Service Love this dealership! I have been buying cars and trucks from Bob Tomes since 2004 always a pleasant experience. From the first greeting to driving o Love this dealership! I have been buying cars and trucks from Bob Tomes since 2004 always a pleasant experience. From the first greeting to driving off the lot . I highly recommend this dealership. Theresa Frye More
by Frye19
Employees Worked With
Lane Mathis
July 17, 2018
In and Out Thank you Bob Tomes for getting me in and out for The Works so I was safe on my unexpected next day drive to St. Louis for the birth of my grandson. D Thank you Bob Tomes for getting me in and out for The Works so I was safe on my unexpected next day drive to St. Louis for the birth of my grandson. During my brief wait I was treated to their always pleasant customer waiting area for some refreshments. To top it off my car was returned to me freshly washed! More
by Cargal
Employees Worked With
Eddie Hardaway,
June 21, 2018
Great services - as usual! Having bought both my truck and my wife's car from Bob Tomes (twice) I always return to their Service Center for scheduled services. Both cars were s Having bought both my truck and my wife's car from Bob Tomes (twice) I always return to their Service Center for scheduled services. Both cars were serviced this week. Scheduling was simple and convenient, dropping off vehicles was easy - very polite and attentive - customer facilities are great (I was able to work online from waiting room) and transport home and back is available if needed. Many thanks to Chip Cox for being professional, efficient and friendly - explaining everything I needed to know and answer my questions honestly. See you for the next service. More
by SBD60
Employees Worked With
Chip Cox
January 30, 2018
Bob Tomes is a true 5 star rated dealer I have four F-Duty work trucks on the road that I owe to Bob Tomes’s service team. They have treated me like family when I arrive and always given me I have four F-Duty work trucks on the road that I owe to Bob Tomes’s service team. They have treated me like family when I arrive and always given me 5 star service. The waiting room is clean and comfortable with refreshments. They have even helped me once to shuttle trucks to and from the dealership to help me out when they need serviced. More
by Robert & Carmen
Employees Worked With
Tony & William
November 29, 2017
William Leigan Needed front brakes replaced., received 5 STAR SERVICE! Dropped off my vehicle, took it in immediately, and drove me back to my desired location! Chip Needed front brakes replaced., received 5 STAR SERVICE! Dropped off my vehicle, took it in immediately, and drove me back to my desired location! Chip Cox the service consultant met every need and handled everything smoothly. Will recommend to everyone and always use them for my vehicles! More
by Emily Leigan-Ball
Employees Worked With
Chip Cox
November 29, 2017
Awesome service director and service advisories When I get my 2017 Ford Raptor serviced, I feel respected and appreciated by the staff. Bob tomes Ford in McKinney tx has awesome leadership with ther When I get my 2017 Ford Raptor serviced, I feel respected and appreciated by the staff. Bob tomes Ford in McKinney tx has awesome leadership with there service director in Robert Hulsey. He is very customer friendly along with his service staff. I don’t know much about the sales department but I can say that the service department s by far the best service department I ever dealt with. Robert is a great human being and he is one of the most nicest people you can ever meet. Thanks Robert More
by Pgalles
Employees Worked With
Robert Hulsey
October 27, 2017
Great Service I stopped at Bob Tomes Ford as I was traveling, because my check engine light was on. Tom Lewis checked the code to determine that it was a minor sens I stopped at Bob Tomes Ford as I was traveling, because my check engine light was on. Tom Lewis checked the code to determine that it was a minor sensor and that I could continue my trip. He was so very nice and helpful and got me back on the road quickly. He made me feel like all he cared about was getting me going again as quickly as possible. More
by Traveler
Employees Worked With
Tom Lewis
