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Bob Tomes Ford - Service Center

McKinney, TX

4.5
106 Reviews

106 Reviews of Bob Tomes Ford - Service Center

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October 16, 2021

My service advisor Andy Truong did an excellent job servicing my Ford F150 Platinum. He was waiting for me to show up on the service drive and had my truck ready right on time. Excellent service wrigh More

by Daves75009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy in service
Oct 16, 2021 -

Bob Tomes Ford responded

Daves75009, we appreciate your kind words regarding working with Andy in service. We're pleased to hear he was able to get you taken care of in a timely manner. See you next time! Thanks again!

July 12, 2021

This is my first time coming into the dealer for service. I was ready for the fact that it's more sales pitch than service. When I said that I didn't buy the care from them, they didn't really seem to care More

by Justin
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
no name tag
Jul 12, 2021 -

Justin responded

Well its done now, it didn't get worse except it took much longer, and they didn't even do the inspection as requested. But it got done. They did give me stuff I 'had' to sign that basically said I was happy with them and even one that said they weren't liable if they caused damage to the car. You don't have to sign all that stuff

Jul 12, 2021 -

Justin responded

I case you wondered if the dealer reads these reviews, they do. I got a call quickly after posting this. He tried to convince me that it was of off day(it was clearly their normal way of doing business, it was on paper after all) It sounds like they really wanted to find a way to get me to take the review down. I don't need any resolution, this is a review for other people. My business with them is finished, it could have been worse, but it wasn't good.

February 25, 2021

BOB TOMES FORD MCKINNEY TEXAS Leased 2019 F150 new July BOB TOMES FORD MCKINNEY TEXAS Leased 2019 F150 new July 31st 2019 (19 months ago) It has been in for SERVICE 8 times (SAME ISSUE "Transmission") T More

by F150Lemon
Recommend Dealer
No
Employees Worked With
Gerret Breen, Jerrey Meyer
October 19, 2020

Last Thursday I stopped in to get an oil change without Last Thursday I stopped in to get an oil change without an appointment. I was prepared to wait but as he has done many times before Hunter came thro More

by Jacinta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hunter
Oct 19, 2020 -

Bob Tomes Ford responded

Jacinta, thank you for sharing kind words regarding your oil change with us recently. We're pleased to hear that Hunter was able to get the job done efficiently and thoroughly without an appointment. We appreciate your mention fo working with both Hunter and Casey and we look forward to the next opportunity to serve you. Thanks again! Best wishes.

September 15, 2020

Had an amazing experience here! I took my Ford Explorer in for some alignment issues that turned out to be more serious than I realized. Cody not only swiftly (and accurately) diagnosed the problem, but he More

by andrewbabb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody
Sep 16, 2020 -

Bob Tomes Ford responded

Andrew, thank you for bringing your Explorer in for service! We're pleased that working with Cody was an excellent experience. Let us know when we may have the pleasure of serving you additionally. Thanks again!

June 22, 2020

I had a very good experience. They were very nice and worked with me to get a deal done. Jose was a great salesman who went above and beyond. The finance guys were also very kind and helpful. I would rec More

by Petersj2734
Recommend Dealer
Yes
Employees Worked With
Jose
Jun 22, 2020 -

Bob Tomes Ford responded

Petersj2734, thank you for your praise regarding working with Jose. We are pleased to hear your experience in sales was excellent and that Jose went above and beyond to accommodate your needs. See you next time. Thanks again!

March 09, 2020

Great service Great experience every time, have bought 12 vehicles over the years and will continue to use this group. Bob Tomes has been outstanding in service an More

by satisfied customer
Recommend Dealer
Yes
Employees Worked With
Floyd, Butch, Ron
Mar 09, 2020 -

Bob Tomes Ford responded

Thank you for your kind words and shopping with us for 12 vehicles over the years. We greatly appreciate your endorsement and tag of Floyd, Butch and Ron! We look forward to serving you additionally next time. Best wishes!

February 05, 2020

beware of this dealer very dishonest my daughter that is only 20 years old had her 2016 ford fusion at bob tomes ford not by her choice it was sent there by another dealer the car was ru More

by Gaylon
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
service manager bob tomes
Feb 05, 2020 -

Bob Tomes Ford responded

Gaylon, we are saddened that your experience with us has left you feeling negative, but we wanted to clear the air on your experience with us. When a warranty won't cover a repair, we do our best to provide as much assistance as possible. In this particular scenario, we were able to get Ford to kick in $1200 to assist in your repair out of goodwill. We wish there was more that we could have done for you, but we have pushed as hard as we can to get you help when your aftermarket warranty declined assistance. After all that, you chose not to pay your bill with us and stopped paying your car payment as well. The bank that holds your note contacted us and wanted to repossess the car as it is their right to do so when they don't get paid on time. We wish you nothing but the best moving forward.

January 26, 2020

Negative 5 Stars!!!!!!!!! Worst service department in the world. Purchased a new 2019 F350 Lariat with all the extra warranties. At 4,000 miles the A/C blew hot air. At around 7,000 miles I was finally able More

by shad.oquin
Recommend Dealer
No
Employees Worked With
Greg Blessing
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ivan Perez, Coach, Chase Baine, Scott Saveraid, Hugo Casillas
Jan 27, 2020 -

Bob Tomes Ford responded

Shad.Oquin, we apologize that you've been having issues with your truck. We passed your review along to our management and our Service Director, Danny Finckbeiner is going to be reaching out to you by phone today to discuss next steps. We appreciate your note and we will talk to you here shortly. Best wishes.

December 21, 2019

Just DON'T! Just DON'T People! Go anywhere else. I didn't buy my F150 here because every time I've tired to trade here the whole experience was so shady, I just l More

by F150Girl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony King
Dec 23, 2019 -

Bob Tomes Ford responded

F150Girl, we apologize that your experience in service left more to be desired. We passed your review to our Service Manager, Danny Finkbeiner who chatted with our service team to try and locate your contact information to reach out to discuss your note with you. Without your full name, our team is having trouble referencing your visit in our system, so Danny wanted me to provide you direct contact to him at dfinckbeiner@bobtomesford.com or 214-544-5130. Danny has read your note and standing by to assist today. Talk soon and best wishes.