Bob Tomes Ford - Service Center

Customer service is excellent Sam Benitez was one of the most professional people my wife and I have delt with. His honesty and professionalism is something not seen in other auto Sam Benitez was one of the most professional people my wife and I have delt with. His honesty and professionalism is something not seen in other auto dealers. His professional attitude and time management was very impressive. I had a very quick and easy going experience. Keep up the hard work! More

Austin Horton service department review My personal experience within the 3 weeks my vehicle was getting rebuilt is that, Austin Horton was Extremely informative from start to finish, Most k My personal experience within the 3 weeks my vehicle was getting rebuilt is that, Austin Horton was Extremely informative from start to finish, Most knowledgeable and the kindest employee that I've worked with at this location. For a bit more clarification, that includes out of the entire sales department and service. If you ever need to schedule an appointment for your vehicle to be serviced, you should definitely select him. Thank you Again Austin! More

Customer Service I had a plastic piece that had come lose under the fender and was rubbing the tire. They were very busy so one of the managers came out to see what th I had a plastic piece that had come lose under the fender and was rubbing the tire. They were very busy so one of the managers came out to see what the problem was. He went out of his way to find the right screw to put back in. He did it himself and didn't charge me. Only took a few minutes. Great service. The new area is very clean. More

Make it right! My BRAND NEW 2017 Escape Titanium has spent 110 days in the service department at Bob Tomes Ford. 84 of those days are JUST since Dec 19th. The car is My BRAND NEW 2017 Escape Titanium has spent 110 days in the service department at Bob Tomes Ford. 84 of those days are JUST since Dec 19th. The car is STILL not fixed! Ford won't buy it back because the dealership wants to "move forward with the repair". But they have no idea how to fix it! My car has not even been touched by anyone at the dealership for OVER 14 days. How in the world is that acceptable in any way? Bob Tomes Ford has $36000 and i have nothing but stress, heartache and aggravation! More

Amazing people and service! We have bought from Bob Tomes Ford and had our cars serviced there and highly recommend Mr. Philip Milam! He does an amazing job in the service depart We have bought from Bob Tomes Ford and had our cars serviced there and highly recommend Mr. Philip Milam! He does an amazing job in the service department. More

Very Poor Customer Service Service department is horrible. Terrible service and care for customers. Please save yourself the time and money and go somewhere else. From phone eti Service department is horrible. Terrible service and care for customers. Please save yourself the time and money and go somewhere else. From phone etiquette to follow up, Bob Tomes is far below average. I've had 2 very bad experiences and will not have another one because I will take my business and purchase of 2 more vehicles to another dealership. More

Service Review only Waited 7 days for a service apt. Finally dropped car off on day 1. Day 3, I call and they tell me they MAY be able to have someone look at it. Really? Waited 7 days for a service apt. Finally dropped car off on day 1. Day 3, I call and they tell me they MAY be able to have someone look at it. Really? I get it, they are busy but why take in cars that you can't service in a reasonable time? I felt they were greedy. I can't do without a car when it is sitting at the dealer day after day just waiting. Finally told me I needed a part with a 3-day order time. Today is day-7 and they still haven't called. Bad service all around. More