Bob Tyler Toyota

A Good Experience at First I decided I wanted to check out this dealership since it was right down the street from where I live. They are involved in the USAA buying program so I decided I wanted to check out this dealership since it was right down the street from where I live. They are involved in the USAA buying program so I got a price certificate from USAA and headed in to take a look at some cars. I walked in and met Bob Fite who greeted me and asked me about the kind of car I was interested in. He was super cool and even though I hadn't called ahead or anything he took me out, showed me a Corolla, and even let me test drive it. He was able to answer all the questions I had and made me feel really comfortable about the car. We move into the dealership to talk about pricing and this is where things start to go bad. I will admit right now that I should have shown him the USAA certificate first thing, but this was my first time buying a car in 10 years and the very first time using this program - so I had no idea what I was doing. The initial price he gave me was something really ridiculous, like in the 20k range. I showed him the email I got from Bob Tyler Toyota on my phone and he took it and disappeared into the back. I sat there for a while assuming they were talking about the price I was quoted from the USAA car buying service. I figured I had done something wrong. Well, when Bob came back he was with Michael Campbell. Michael proceeded to tell me that the estimated car wasn't on the lot and was a "Corolla LL." I was a little skeptical, as I had read up on the Corolla and had only seen the 'L' model, not this 'LL' model. Now, if he meant a car that had some options removed that is much different than a model called the 'LL.' But, hey, I'm not a car guy, so I listen anyway. Michael starts in trying to match the estimated price (by the way, when I built the car on USAA it was for an 'L') by throwing out that they can get me a college graduate discount. Ok, that's great. The downside is I have to switch over to Toyota financing. I thought I was pretty clear when I mentioned that the reason I was going with USAA in the first place was to take advantage of their buying program special APR, but Michael tried to talk me out of it anyway. C'mon man, no way you're beating 0.59APR for the first 36 months. It's just not feasible. At this point I was feeling pretty uneasy about the whole thing. In Bob's defense he just kind of watched, so Bob, I don't blame you for my bad experience. I declined everything and before I left Michael let me know they weren't trying to be pushy or anything. Well, you know Michael, in my experience if you have to say something like that then you're probably doing it. I guess my facial expressions gave away how skeptical I was about the whole thing. Anyway, I walked out and didn't go back. I ended up getting my car from another dealer. I will say this in case Bob Tyler Toyota is reading it: the most important thing in business is building trust and community. Yes, you need to make a profit, but earning a person's trust is an absolute must. When someone feels comfortable around you they become more open - more willing to spend their money. I could have easily purchased the car that day, but the over-aggressive push on Toyota financing pushed me away because it's not what I wanted. Building community is going to have to be Bob Tyler's biggest goal if it wants to push that 7.5 million dollar lawsuit into the background and start anew. More

Horrifying experience Dishonest salesman and worst dealership I have ever experienced ! I was told several SEVERAL different things in process of buying car that reminds y Dishonest salesman and worst dealership I have ever experienced ! I was told several SEVERAL different things in process of buying car that reminds you of tricksters that it left me feeling uneasy from now on to purchase or apply for services. Bad business and will give you run around. More

This is just a small example of the great service provided at Bob Tyler Toyota in Pensacola. I had a brake light that was out and called the dealership. I spoke to Jaime Rivera who told me to come o provided at Bob Tyler Toyota in Pensacola. I had a brake light that was out and called the dealership. I spoke to Jaime Rivera who told me to come on by today, if I had the time. I arrived at the dealership and was greeted by Robert, a gentleman whose last name I did not get. Told him of my situation and he said to go inside and pay for the bulb. I was inside for a couple of minutes with a couple of people in front of me. After a very small wait, I paid for my bulb and returned to my Highlander. Robert had changed the bulb! It actually took longer to pay for the bulb than to get the bulb changed! I was totally impressed! Thanks Mr. Tyler, for having your employees take the time to provide great service on such a small issue! More

I will never again consider purchasing a vehicle from this dealership. Unfortunately, a man who prides himself on military service and flying the American flag doesn’t pass morals to his sales teams. Pos this dealership. Unfortunately, a man who prides himself on military service and flying the American flag doesn’t pass morals to his sales teams. Positives: Amanda Harris with internet sales is professional and honest in her job. After using USAA pricing service, wife and I went into dealership and spoke with salesman Tony. I specifically told him I didn’t want to provide privacy information but he said the sales department would only do a snapshot on my credit (soft inquiry). I was very adamant that I didn’t want my credit pulled as I don’t want a credit hit and credit score drop for two years on my credit if I decide not to buy. Bottom line, Tony lied and we took a credit hit that will last two years. Upon verifying a hard inquiry with Equifax (both wife and I took hit) I asked the Sales Manager Michael, about this and after he denied it was a hard inquiry he then back stepped and said that we signed the paperwork and provided the PPI and bottom line shame on us. The man has no place in management. I have since notified Toyota Customer Care and filed a complaint and will do everything in my power to educate others about this un-ethical approach to selling a car. No, it’s not illegal as I provided the PPI but it’s not the way of doing business. This almost validates why Eastern Shore Toyota won a multi-million dollar settlement with this dealership. If you have your own financing, not doing a trade, and are using a service that provides bottom line pricing save yourself a drive and use Bob Tyler. If you need financing, are trading in a vehicle, or negotiating the price, drive further and don’t blame me when you find yourself writing a negative review? More