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Bob Tyler Toyota
Pensacola, FL
496 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 496 reviews
November 24, 2021
Had my 2008 Prius serviced at Bob Tyler Toyota. In the process of repairing an issue which required the removal of the dashboard, they broke a vent. They admitted to causing the damage but refused to repa process of repairing an issue which required the removal of the dashboard, they broke a vent. They admitted to causing the damage but refused to repair the damage unless I paid for the repairs. I was quoted approximately $300.00 to fix the damage their technician caused. Also expect surprise added fees at checkout! I went to Toyota expecting competent and responsible work performed by their technicians. And for them to make good any damage they caused in performing those repairs. The customerb is responsible for the Toyota technician's work?? Not in my world! The only reason I gave them a star is because it's the lowest rating I can give. The service advisor (Jessica Barron) was fine but didn't have any answers and got nowhere with the service manager on my behalf! More
by cgdmak
Employees Worked With
Jessica Barrow
Helpful November 23, 2021
We purchased a 2022 Corolla for my elderly dad who is a disabled veteran and has been buying Toyotas for decades. Our saleswoman was Raquel Bohatka, she provided Excellent A+++ service and she made this pr disabled veteran and has been buying Toyotas for decades. Our saleswoman was Raquel Bohatka, she provided Excellent A+++ service and she made this process so easy!! She was Extremely helpful, and especially kind and patient with my father!! She was not “pushy” but seemed to genuinely care about helping us find the perfect car for dad!! Raquel gave us a straightforward price and even after we bought the car she took the time to help me set up the Toyota App for service reminders, and she even scheduled the first future oil change appointment!! When dad got the car home, she followed up several times to make sure he was doing well and enjoying his new car!! She is very personable, kind, and caring!! Anyone looking for a Toyota should definitely visit the Bob Tyler dealership and ask for Raquel Bohatka, her customer service is Stellar and she cares about people!! AAA+++ rating!! More
by vaumath
Employees Worked With
Raquel Bohatka
November 17, 2021
Service was excellent….Beginning with phone calls, Sawyer Martin took care of us until we drove our Tacoma home….the whole process only took a couple of hours…..Even Mr Tyler asked if we needed anything….Out Martin took care of us until we drove our Tacoma home….the whole process only took a couple of hours…..Even Mr Tyler asked if we needed anything….Outstanding…. More
by oysterbarn
Employees Worked With
Sawyer Martin…. Austin the finance manager
October 15, 2021
Would like to thank my dealer Raquel very much for her patience and kindness, would strongly suggest approaching her if interested in a vehicle. She keeps things straight and simple while also being patie patience and kindness, would strongly suggest approaching her if interested in a vehicle. She keeps things straight and simple while also being patient and respectful. More
by Angel
Employees Worked With
Raquel Bohatka
October 15, 2021
It's a pleasure to do business at Bob Tyler Toyota they live up to there moto.The staff is the best . We have been using Bob Tyler Toyota for several years. Toyota makes a great product and the sales and live up to there moto.The staff is the best . We have been using Bob Tyler Toyota for several years. Toyota makes a great product and the sales and service at Bob Tyler is second to none. More
by Dan D
Employees Worked With
Raquel Bohatka
October 10, 2021
Very knowledgeable salesman Very nice guy I would recommend to everyone knows everything on that lot not pushy just wants to please you and help you find what you are looking for recommend to everyone knows everything on that lot not pushy just wants to please you and help you find what you are looking for More
by m.willhite55
Employees Worked With
Kalab
September 14, 2021
worst service ever. It has been the hardest thing to it get it serviced or the factory recall fixed. They will not work with you. had to wait 2 months for part to fix recall told it would take 2 days for f get it serviced or the factory recall fixed. They will not work with you. had to wait 2 months for part to fix recall told it would take 2 days for fix. I went to the dealership explained to them i work out of town and need a car for the time they had mine and i could only drop off mine late. Was assured this was not a problem car would be available When I received my reminder there was no mention of my rental. 3 days and 3 phone calls later i finally heard back only to be told a different story about my courtesy car I suggest you take the ride to Eastern Shore Toyota and get better service More
by nicolabucci663
Employees Worked With
John Besozzi
August 04, 2021
We purchased a used car from Bob Tyler Toyota, and in less than 3 months the check engine light kicked on and the push to start button was stuck in the push down position, so we brought it back to Bob Ty less than 3 months the check engine light kicked on and the push to start button was stuck in the push down position, so we brought it back to Bob Tyler Toyota where we expected them to fix the vehicle, but what they did was far from fixing any issues. To begin, they claimed to have “fixed” the push to start button, but what they did was damage the vehicle by gouging around the button with some metal object and, prying the button free. Now I have scratched and gouged plastic and metal around the button where they did this. They then told us to take the car to another shop for the check engine light, since they aren’t equipped to work on it, so we brought it to where they directed us to go. That shop quoted us $1300 for sensors to be replaced, so we did the repairs and advised Bob Tyler Toyota’s General Manager. In less than a week, the check engine light kicked on again and we brought it back to Bob Tyler and they directed us back to the same shop where they quoted us $2700 to repair an oil pump, so we had it repaired. In less than a day the check engine light came back on and I’m still having to deal with this issue. This car has been in the shop for over a month, and we’ve had to get a rental to get around. DO NOT buy a car from these guys, because they will take your money and run. More
by bobbyR
Employees Worked With
Bob Tyler
