Bob Tyler Toyota

Jeremy was OK, he showed an interest in getting us into the car of our choosing but mentioned his compensation too many times. He also barged into our meeting with Philip the finance manager. John, the S the car of our choosing but mentioned his compensation too many times. He also barged into our meeting with Philip the finance manager. John, the Sales Manager was "right on", I had met him the day before and did not feel pressured. John worked out a deal that was equitable for us, again without pushing the sale, he made it a most comfortable experience. Philip, the Finance manager was able to save us some money by pointing out if we put the car in both names we can transfer the of tag therefore eliminating additional costs. He was also instrumental in reducing finance rate and proposed additional warranty which we took advantage of The crew of Bob Tyler also made a point of announcing our purchase before we left the dealership. At first this felt awkward but when the Bob Tyler personnel took time to shake hands and thank us a feeling of belonging replaced those feelings. Sincerely Ken & Shelli Branch More

Very friendly. Repeatedly visited dealership over a couple of weeks. No pressure to purchase. Allowed to take out time and make good choices/decisions. Great deal on the car we finally setteled on. couple of weeks. No pressure to purchase. Allowed to take out time and make good choices/decisions. Great deal on the car we finally setteled on. Never purchased from Bob Tyler before so can not speak on their service yet, but did introduce myself to them and seemed friendly. Same with parts. Raquel was the first saleslady we met and she worked with us on each visit, new and used cars. Very impressed with her attitude and understanding. Would work with her again when we go car hunting again (in a few years). More

I brought a 2009 Toyota Camry, of all days, on Friday the 13th this would scare some people but I could not have had a better experience with everyone involved in the purchase of my new vehicle. Jeremy Grah 13th this would scare some people but I could not have had a better experience with everyone involved in the purchase of my new vehicle. Jeremy Graham was my salesperson who greeted me outside on a cold winter night. After choosing my vehicle, he was so thoughtful to warm up the vehicle for my test drive. Jeremy was professional in his demeanor with a southern twist and knowledgeable of the Toyota Camry. Michael Campbell was my finance manager who was very sincere and very quick and professional with the financing process. He worked with me until I felt I had the best deal possible. I would highly recommend the dealership and both Jeremy and Michael to anyone looking to purchase a vehicle. I will definitely purchase my next vehicle at Bob Tyler Toyota with Jeremy and Michael. More

Paul treats me with a great deal of interest and concern for my vehicle and me as his customer. My Tundra must last me a long time. It's 11 years old with approximately 124,000 miles. I feel confident that for my vehicle and me as his customer. My Tundra must last me a long time. It's 11 years old with approximately 124,000 miles. I feel confident that the product,the dealer, and especially the service staff, particularly, will keep my vehicle running for maybe 200,000 + miles...God willing. I'm very happy to rate this dealer...Bob Tyler and his excellent Staff. Joe More

It was pleasant to do business with this dealership. I was trading in a vehicle which made my situation a little more involved. We considered the Nissan Maxima, Hyundai Sonata, Honda Accord and the Toyota was trading in a vehicle which made my situation a little more involved. We considered the Nissan Maxima, Hyundai Sonata, Honda Accord and the Toyota Camry. We walked out on a frustrating experience from a Eastern Shore Hyundai because they kept us there for 2 hours to play their back and forth sales tactics when the Sales Manager came in and proceeded to tell us that "it wasn't a big deal" to pay more than what we wanted to pay and they just couldn't understand why we didn't want to. The guys at Bob Tyler Toyota made our car buying experience a pleasant experience, gave us a good deal with our trade-in and a 2012 Toyota Camry. I love the car! More

I had such an amazing experience at this dealership! My fiance and I were walking up to the dealership and we were immediately greeted outside by Raquel. She asked us what we were looking for, I told her a fiance and I were walking up to the dealership and we were immediately greeted outside by Raquel. She asked us what we were looking for, I told her a Lexus IS250 and she said they could get us one! Verne was the one who found the car, he was so nice to show us every detail about it, and then ordered it for us that day. Within a week the car was delivered, the dealership fixed everything that needed work and even put 4 brand new tires on the car! Since this was my first car buying experience, everyone made me feel so relaxed and comfortable. There was no stress or confusion. A large part of that is because of Michael Campbell. He was so organized and knew exactly what needed to happen in order to make this car buying experience a success. So thank you to all who helped me find this car, it was such a great deal and I am now the proud owner of my dream car, a Lexus IS250 because of Bob Tyler Toyota!!! More

We were greeted by Jeremy right away and he let us test drive as many trucks as we wanted. Once we had chosen the truck we wanted the process of buying it went smoothly. Jeremy even came to our home to p drive as many trucks as we wanted. Once we had chosen the truck we wanted the process of buying it went smoothly. Jeremy even came to our home to pick up our trade in so we didn't have to go back to the dealership. More

our experience at bob tyler toyota was over all wonderfuland pleasing. our salesman, jeremy graham, was very nice and was able to answer all of our questions. wonderfuland pleasing. our salesman, jeremy graham, was very nice and was able to answer all of our questions. More

I do not recall the original salesman I worked and he is no longer there. I think his name was Bruce. He was friendly and helpful. I also had the great experience of working with Verne Hilt the General M no longer there. I think his name was Bruce. He was friendly and helpful. I also had the great experience of working with Verne Hilt the General Manager who was very nice and friendly and gave me an excellent deal on my new Toyota. r Hilt has helped me on a couple of other occasions when I had a minor problem and he goes completely out of his way to solve the problem and he is the nicest person I have ever met. I have complete confidence in Mrs Hilt and this dealership. I would not do business with anyone else. More

On December 27th 2011 my husband and I drove into your dealership with the intent on purchasing a new Tacoma x-runner. Ryan Dockens showed us two, a black 2011 and a blue 2012 both almost identical with dealership with the intent on purchasing a new Tacoma x-runner. Ryan Dockens showed us two, a black 2011 and a blue 2012 both almost identical with the exception of a few minor upgrades and color. We spent several hours negotiating price and trade of our 2002 Tacoma. Met briefly with Rob Goodwin, who explained your new improved car buying experience and then met briefly with Verne Hilt. We then left at 2pm to get lunch and told them we would be back in two hours. With our decision made, the blue 2012 we headed back to your dealership with great anticipation of driving our new Tacoma x-runner home. We met with Ryan at 3.50pm, he informed us the blue 2012 was SOLD! traded to another dealership. My heart sank, why would you trade a truck under negotiation? Verne Hilt explains he maybe able to locate another one, after a wait, he returns saying quote" i have good news and bad news. Now from where I am sitting, still reeling from him selling MY new x-runner, what could possibly make a bad situation worse. He informs us that he has found eight and that we do not have to pay the transport fees etc......YOU THINK! My husband and I look at each other still in shock as to how he delivered that quote" good news bad news" and say ok get one. He then says it could be 10 days or more depending on who's willing to trade. Instead of driving out of your dealership behind the wheel of my brand new 2012 Tacoma x-runner, I left in my old 2002 Tacoma in tears and the words echoing in my head "good news bad news" and our new improved car buying experience. Well in MY opinion guys, it needs some work, maybe some customer focus! I'm STILL DRIVING my 2002 Tacoma........ need i say more! More