I turned in my Ford Explorer because my lease was nearly up, and wanted to capitalize on any discounts offered in the 4th of July sale. I got the car I wanted for the price I wanted, and it didn't take all day. The sales team were a nice bunch, Edgar, Mars, and Oscar, and worked with me to get the deal done.
The new car runs great, but I discovered a few things that were wrong, some paint defect in the back hatch well, and I noticed that one of the headrests had different stitching than all the others.
They are going to fix the paint in a few days, and when I bring it in I have to show them the headrest. These are things Ford has to approve ... but in any case you would think that they would check the car properly when it comes from Ford, it took my neighbor to spot the paint issue, and my 13 year old daughter to catch the different headrest. Hopefully they fix it fast so I can drive my new car, they have a collision center that will fix the paint, which I know from past experience to be an excellent place. Their service department is ok but sometimes repairs are never finished when promised and can stretch into the next day or more, even with an appointment your car could sit their all day without being touched. Very nice people, but service needs some help.